Houlihan's - Westlake

Review summary

1. D

   Douglas

   Cleveland

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   The food was awful. Steak tough, pot roast dry. The potato soup was good. Serving very small.
   

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2. N

   Nathan

   Columbus

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Restaurant was nice, we had the bartender as a server so service was alittle slower than having a typical server but not a big deal. I had the sirloin and gf had a grilled chicken salad. Chicken looked like it had freezer burn and the sirloin was okay, sides (asparagus and mashed potatoes) were very average. Bill was expensive for two basic dishes, definitely cheaper options around with better food
   

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3. D

   Dave

   VIP

   Cleveland

   63 reviews

   5.0

   63 reviews

   Dined on December 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   nice hostess--excellent server--food was excellent--good portions-good value
   

   Houlihan's - WestlakeResponded 7 days ago

   Dave thank you for taking the time to leave a five star review. I appreciate your kind words about our hostess, service, and food. I look forward to seeing you again soon and have a happy holiday season. Warm Regards, Jacob Nagy General Manager
   

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4. M

   Melinda

   Cleveland

   3 reviews

   5.0

   3 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was the best experiece we've had at Houlihans since before COVID. We had a reservation and were seated promptly. The first thing we noticed was how bright the restaurant was. In the past the lighting was much dimmer. We loved the bright and airy feel. It was busy when we arrived and the noise level was moderate. It became much quieter the longer we stayed. Our waiter, Ian, was polite, kind and very helpful. We ordered the Prime Rib eggroll appertizer, a special for December. It was so good that my husband ate most of that and just ordered a dinner salad for his main. I enjoyed a small portion of the Sea Scallops with asparagus risotti. The scallops were seared nicely. The risotti was cooked through but not as creamy as it has been in the past. Finally we shared the sea salt caramel butter cake. It did not disappoint.
   

   Houlihan's - WestlakeResponded on December 16, 2024

   Melinda, I am happy to hear you had a great experience at my location. Ian is one of the best that I have and I am glad to hear he took such great care of you. I am also happy to hear the food was delicious as well, we do pride ourselves on excellent food and service so I am very glad we did well. I look forward to seeing you again soon. Warm Regards, Jacob Nagy General Manager
   

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5. N

   Nancy

   VIP

   Cleveland

   15 reviews

   4.0

   15 reviews

   Dined on December 3, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We had the garlic scampi dinner special at Houlihans tonight. The food was piping hot and the shrimp, plump and delicious. Ari was our server and was very attentive. We felt a tiny bit rushed when our appetizer came out before our drinks were served, but not a big problem.
   

   Houlihan's - WestlakeResponded on December 4, 2024

   Nancy thank you for taking the time to leave a review. I am happy to hear the food was prepared perfectly for you. I do apologize about the timing of your appetizers and drinks. By no means do we ever want our guests to feel rushed. I appreciate your kind words about Ari as well, she is one of the best we have. I look forward to seeing you again soon. Warm Regards, Jacob Nagy General Manager
   

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6. C

   Catherine

   Cleveland

   2 reviews

   5.0

   2 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always have a great experience. Current gift card promotion is excellent, every $50 gets you an additional $20 gift certificate. Can't beat the service and food. Always a good time!
   

   Houlihan's - WestlakeResponded on December 1, 2024

   Hey, thanks for your kind words! We're thrilled to hear that you always have a great experience at Houlihan's - Westlake. We're glad that you enjoy our food and service. We're always working on providing the best value to our guests, so your feedback is greatly appreciated. We can't wait to welcome you back for another great time! Warm Regards, Jacob Nagy General Manager
   

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7. N

   Neil

   VIP

   Cleveland

   13 reviews

   5.0

   13 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great server and excellent service. The dinners were very food also.
   

   Houlihan's - WestlakeResponded on November 26, 2024

   Neil thank you for taking the time to leave a five star review. I appreciate your kind words about our food and service and look forward to seeing you again soon. Warm Regards, Jacob Nagy General Manager
   

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8. M

   Meredith

   Cleveland

   3 reviews

   4.0

   3 reviews

   Dined on November 24, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food was amazing, as always. Their center cut filets are very juicy.
   

   Houlihan's - WestlakeResponded on November 26, 2024

   Meredith thank you for leaving a review. I look forward to earning a fifth star on your next visit. Warm Regards, Jacob Nagy General Manager
   

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9. A

   Al

   VIP

   Cleveland

   25 reviews

   5.0

   25 reviews

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great meal super service. Nice selection of food and drinks
   

   Houlihan's - WestlakeResponded on November 26, 2024

   Hi AhhJr, We're thrilled to hear that you had a great dining experience at Houlihan's - Westlake! It's wonderful to know that you enjoyed our food, drinks, and service. Your kind words truly mean a lot to us. We're committed to providing a variety of options for our guests, and we're glad you appreciated our selection of food. We aim to please and we're glad you felt you received that experience. Thank you for your 5-star review and we look forward to serving you again soon. Warm Regards, Jacob Nagy General Manager
   

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10. C

    Catherine

    Cleveland

    2 reviews

    5.0

    2 reviews

    Dined on November 22, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We come here weekly for happy hour and always have a great experience. The food and service are excellent! Thomas takes great care of us and love the atmosphere. The Thai chili wings are especially good.
    

    Houlihan's - WestlakeResponded on November 26, 2024

    Thanks for the feedback! We're thrilled to hear that you enjoy your weekly visits to Houlihan's - Westlake. It's wonderful to know that our food and service continue to impress you. We're especially glad that our Thai chili wings have hit the spot for you! We look forward to seeing you again soon. Warm Regards, Jacob Nagy General Manager
    

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