Hutong Miami

Review summary

1. M

   Michael

   Houston

   19 reviews

   3.0

   19 reviews

   Dined on October 27, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   20% mandatory service charge on a self-serve buffet is obnoxious.
   

   Hutong MiamiResponded 3 days ago

   Dear Michael, Thanks for your feedback! We understand your concerns about the service charge. It helps us maintain quality and service for all guests. We appreciate your input and will consider it as we continue to improve the experience. Best regards, Veronica Di Felice Guest Relations Manager  Aqua Restaurant Group U.S. 
   

   Is this helpful?

   Report
2. B

   Bella

   New York City

   8 reviews

   vip
   3.0

   8 reviews

   Dined on October 18, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 1

   Very dark dining room. Not for me. Mai course came at different times. My husband had to wait till my fish and at least 1/2 hour later
   

   Hutong MiamiResponded on October 30, 2024

   Dear Bella, Thanks for your honest feedback! We're sorry to hear about your experience with the dining atmosphere and the timing of your meals. Your insights are valuable, and we'll work on improving these aspects for a better visit next time. We appreciate you sharing your thoughts! Best regards, Veronica Di Felice Guest Relations Manager U.S.  Aqua Restaurant Group
   

   Is this helpful?

   Report
3. J

   John

   New York City

   20 reviews

   vip
   4.0

   20 reviews

   Dined on October 6, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Food is fantastic, and the restaurant is beautiful. We've been here a number of times. Only request us to improve staffing quantity... they always seem to be understaffed. That being said, Luz the Hostess was super helpful, inviting and friendly. Kudos to her!
   

   Hutong MiamiResponded on October 9, 2024

   Dear John, Thank you for your kind words! We're happy you enjoyed the food and atmosphere. We appreciate your feedback about staffing and will certainly look into it. Luz will be delighted to hear your praise. We look forward to welcoming you back soon! Best regards, Veronica Di Felice Guest Relations Manager U.S.  Aqua Restaurant Group 
   

   Is this helpful?

   Report
4. K

   Kenneth

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined on October 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was fantastic and the DJ played the right set. It was not so loud we couldn’t enjoy conversation but just enough to keep the energy of gathering high.
   

   Hutong MiamiResponded on October 9, 2024

   Dear Kenneth, We’re thrilled to hear you enjoyed the food and the DJ set! Creating a lively yet comfortable atmosphere is what we aim for. Your feedback means a lot to us, and we can't wait to welcome you back for more great experiences! Best regards, Veronica Di Felice Guest Relations Manager U.S.  Aqua Restaurant Group 
   

   Is this helpful?

   Report
5. M

   Mark

   Fort Lauderdale

   6 reviews

   5.0

   6 reviews

   Dined on September 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for the Miami Spice Dinner Menu - which was excellent. Nice ambiance, great service.
   

   Hutong MiamiResponded on October 2, 2024

   Dear Mark, Thank you for your review! We're thrilled you enjoyed the Miami Spice Dinner Menu and had a great experience with our ambiance and service. Your feedback means a lot to us! We look forward to welcoming you back soon for another delightful meal. Best regards, Veronica Di Felice Guest Relations Manager U.S.  Aqua Restaurant Group 
   

   Is this helpful?

   Report
6. A

   Alex

   Fort Lauderdale

   1 review

   vip
   2.0

   1 review

   Dined on September 29, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   The food was either very spicy or bland. I took my young daughter and the place was not ideal for her. Only one stall in the bathroom and it was clogged. Almost three hundred dollars for 3 people with no drinks.
   

   Hutong MiamiResponded on October 2, 2024

   Dear Alex, Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. We’ll address the bathroom issue and look into our menu options to cater to all tastes. Your comments are invaluable as we strive to improve. Best regards, Veronica Di Felice Guest Relations Manager U.S.  Aqua Restaurant Group 
   

   Is this helpful?

   Report
7. J

   Jason

   New York City

   2 reviews

   vip
   2.0

   2 reviews

   Dined on September 28, 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   Let me preface this as we went there for my wifes birthday who is from Shanghai and I have been over a dozen times. The good the bad and the ugly: The good: Lobster bag and roasted pork Bao were absolutely amazing. If we only had these for dinner I would probably elevate the experience to a 4. Texture, taste and presentation were on point. Definitely what we were hoping for from an elevated fusion experience. The flavors of the shrimp entrees were very well done The Bad: Unnecessarily over priced. I get it it's miami dinner in brickell is expensive, but this felt more expensive to just be expensive. Chinese food is meant to be table friendly and mostly shareable. 60$ dollars for a steak dish that was mostly bok chocolate and so small my wife didn't even take any cause she felt bad there wasn't enough. The ugly. Serving sizes embarrassing small. The Dan Dan noodles for 28 dollars was the size of a small cup of soup at a diner and it came out hot and noodles were super clumpy. They felt like someone forgot to make it and just dumped a order of noodles in a hot bowl and hoped we wouldn't notice. Back to it was served HOT. I have had this dish in over 20 places around the world and never had it served hot. This is a cold noodle dish meant to be shared. It wasn't spicy and the presented way made it seem more like a bad version of ramen over what it was meant to be. The most important part if a sandwich is the bread ask any Italian. Same goes for Asian cuisine when it comes to rice. The house special fried rice was so dry I thought they burned it. Unappealing, inedible, and was the cherry on top of experience of the evening. After all said and done, the staff was friendly they took the above items off our menu. The ambience was pretty but nothing overly special and even with one round of drinks and the removed items with tip our bill was over $400. For food quality and price Toku in Aventura and Kamodo are a much better experience and value
   

   Hutong MiamiResponded on October 2, 2024

   Dear Jason, thank you for your detailed feedback. We're glad you enjoyed the lobster bao and roasted pork Bao but we sincerely apologize for the disappointing aspects of your experience, especially regarding portion sizes and pricing. We appreciate your insights and will work to improve. Your feedback is invaluable in helping us enhance our offerings. Best regards, Veronica Di Felice Guest Relations Manager U.S.  Aqua Restaurant Group 
   

   Is this helpful?

   Report
8. M

   Marilu

   New York City

   3 reviews

   vip
   5.0

   3 reviews

   Dined on September 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente experience! Love that place in Miami and New York.
   

   Hutong MiamiResponded on September 27, 2024

   Dear Marilu, Thank you so much for your fantastic review! We're happy to hear you had an excellent experience with us. It’s always great to know our locations in Miami and New York are making a positive impact. We look forward to welcoming you back soon! Best regards, Veronica Di Felice Guest Relations Manager U.S.
   

   Is this helpful?

   Report
9. C

   Christian

   Miami

   7 reviews

   vip
   5.0

   7 reviews

   Dined on August 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hutong is one of my favorite restaurants in Miami! The food is just truly amazing and of very high quality. It has been tastefully decorated and I love the vibe. On some days, they have a DJ. Prices are not low but fully justified considering what you get. Their cocktails are great too - I would recommend the Sichuan Dragon! Great experience overall. I just love it!
   

   Hutong MiamiResponded on September 17, 2024

   Dear Christian, Thanks for your awesome review! We're thrilled to hear that you love Hutong's atmosphere, food, and cocktails. The Sichuan Dragon is a favorite for many! We appreciate your support and look forward to welcoming you back for more great experiences. Best regards, Veronica Di Felice Guest Relations Manager U.S.  Aqua Restaurant Group 
   

   Is this helpful?

   Report
10. M

    Marshall

    Washington DC

    5 reviews

    vip
    5.0

    5 reviews

    Dined on August 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Good service and delicious food. The Peking Duck is one of my favorites.
    

    Hutong MiamiResponded on August 31, 2024

    Dear Marshall, Thank you for posting your positive review! We're happy to hear you enjoyed our service and the Peking Duck. It’s a favorite for many, and we appreciate your support. We look forward to welcoming you back for more delicious meals! Best regards, Veronica Di Felice Guest Relations Manager U.S.  Aqua Restaurant Group 
    

    Is this helpful?

    Report