Hutong

Review summary

1. K

   Kate

   New York City

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   I had a very disappointing experience at this restaurant. First of all, they couldn’t find my reservation in their system, which has never happened to me at any other restaurant before. This was already frustrating, but things only got worse from there. After being seated, I waited for five minutes without anyone approaching me: no menu, no greeting. I had to ask for a menu myself, which should never be the case. Throughout the meal, the servers seemed like they absolutely hated being there. They seemed to hate their job. The food was disappointing: not authentic and not good. Aside from one bartender, who was actually helpful, the service was awful. Definitely will not return.
   

   HutongResponded 1 day ago

   Dear Kate, We’re genuinely sorry to hear about your experience. We strive for great service and regret we missed the mark during your visit. Your feedback is invaluable, and we’ll address these issues with our team to ensure improvements. Thank you for sharing your thoughts with us. Best regards, Veronica Di Felice Guest Relations Manager  Aqua Restaurant Group U.S. 
   

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2. R

   Rusty

   VIP

   New York City

   8 reviews

   5.0

   8 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were outstanding. It was great
   

   HutongResponded 1 day ago

   Dear Rusty, Thanks for your kind review! We’re happy to hear you enjoyed both the food and service. Your support means a lot to us, and we can’t wait to serve you again soon! Best regards, Veronica Di Felice Guest Relations Manager  Aqua Restaurant Group U.S. 
   

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3. L

   Lovelynn

   VIP

   New York City

   87 reviews

   3.0

   87 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   I love Hutong, but today the service was just plain bad. Every other time we have been to Hutong, our service was really great. Hutong is expensive. You should be able to have good service. I asked for lime to go with our sparkling water. It never came. I finally had to go to the bar and get it myself. We ordered some Dim Sum and the Flaming Duck. The Dim Sum was supposed to be served first. They served the Duck first, then the Dim Sum arrived after as an afterthought. The restaurant was out of many of the choices of dessert. I did say something to the manage. He gave me the standard apology. I don’t think we will be back anytime soon.
   

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4. E

   Emmanuel

   New York City

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food was amazing, everything I had was extremely good and I would recommend it, the dim sum was the best I’ve had yet, only about my 4x having one, garlic wontons and sachen chicken all very good. The service on the other hand was okay, our waiter might have been on her way out so she took our order and then disappeared, we got our first item late, our drinks were very late, our appetizers came after our main, and we had to ask where our dessert was. Our drinks were free due to the delay but the food was good that I did not care, I would definitely go there again, it was just an off night for that waiter.
   

   HutongResponded 1 day ago

   Dear Emmanuel, Thanks for your thoughtful review, Emmanuel! We're thrilled you enjoyed the food, especially the dim sum and garlic wontons. We truly apologize for the service issues you experienced and appreciate your understanding. We’re committed to improving and hope to provide you with a seamless experience on your next visit! Best regards, Veronica Di Felice Guest Relations Manager  Aqua Restaurant Group U.S. 
   

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5. D

   Dorothy

   VIP

   New York City

   12 reviews

   4.0

   12 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 1
   3. Service 5
   4. Ambience 3

   Atmosphere was divine. Constant club beats a big negative( there are better musical choices for fine dining) . Service was excellent. Food was visually pleasing but tasted just short of average . Our dishes were served luke warm to cold. Great place for drinks at the bar.
   

   HutongResponded 1 day ago

   Dear Dorothy, Thank you for your feedback! We’re glad you enjoyed the atmosphere and service. We're always looking to improve, so we'll take your comments about the music and food temperature into consideration. We hope to provide you with an even better experience on your next visit! Best regards, Veronica Di Felice Guest Relations Manager  Aqua Restaurant Group U.S. 
   

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6. J

   Jerry

   New York City

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Almost every dish exceeded our expectations, original and creative. Mapo tofu could use some improvement. Background music can be muted or chosen more tastefully. Wine menu could have better priced selections.
   

   HutongResponded 3 days ago

   Dear Jerry, Thanks for your feedback! We're thrilled to hear you enjoyed most of our dishes. We'll definitely take your suggestions on the Mapo tofu, music, and wine menu into consideration to enhance the experience. Your insights help us grow, and we appreciate your support! Best regards, Veronica Di Felice Guest Relations Manager  Aqua Restaurant Group U.S. 
   

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7. J

   Jia

   VIP

   New York City

   15 reviews

   4.0

   15 reviews

   Dined on January 24, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Only one server and busboy, service bit slow and spotty. Chef fried rice only and sprinkle of egg pieces on top, not mixed in.
   

   HutongResponded 3 days ago

   Dear Jia, Thanks for your feedback! We’re glad you enjoyed your visit overall but we apologize for the service delays and the fried rice not meeting your expectations. We’ll share your comments with the team to improve. Your insights help us enhance the experience for everyone! Best regards, Veronica Di Felice Guest Relations Manager  Aqua Restaurant Group U.S. 
   

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8. K

   Karen

   VIP

   New York City

   44 reviews

   5.0

   44 reviews

   Dined on January 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service were top notch. Everything was very delicious. I enjoyed the atmosphere - it is great for date nights and small group gatherings. Will def be coming back. Must try the prawn wontons!
   

   HutongResponded 3 days ago

   Dear Karen, Thanks for the fantastic review! We're happy you enjoyed our food and service, and that our atmosphere suited your date night. The prawn wontons are a favorite! We can’t wait to welcome you back for more delicious experiences. Best regards, Veronica Di Felice Guest Relations Manager  Aqua Restaurant Group U.S. 
   

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9. L

   Luis

   New York City

   200 reviews

   4.0

   200 reviews

   Dined on January 21, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Pecking Duck, its the best, shrimp fryed are so delicious. Fried rice was very good good. There is a beatiful and very good bar, and Bartender was impressive, professional. Place its beatiful. Good wine, service very good,
   

   HutongResponded 5 days ago

   Dear Luis, Thanks for your fantastic feedback! We're thrilled to hear you enjoyed the shrimp and fried rice, and that our bar and bartender impressed you. Your compliments mean a lot to us. We look forward to welcoming you back for another great experience! Best regards, Veronica Di Felice Guest Relations Manager  Aqua Restaurant Group U.S.
   

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10. l

    lori

    New York City

    10 reviews

    5.0

    10 reviews

    Dined on January 21, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Wonderful dinner with fabulous service. Cant wait to return.
    

    HutongResponded 7 days ago

    Dear Lori, Thanks for the lovely review! We're delighted to hear you had a wonderful dinner and enjoyed our fabulous service! Your enthusiasm means a lot to us. We can’t wait to welcome you back for another great experience! Best regards, Veronica Di Felice Guest Relations Manager  Aqua Restaurant Group U.S. 
    

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