Dined on February 15, 2025
- Overall 1
- Food 1
- Service 1
- Ambience 1
We had a 7:15 PM reservation. We arrived on time and nobody even acknowledged we were there or who we were. It’s a small restaurant and every table was occupied. After 30 minutes they finally gave us a very small sip of champagne free of charge for our wait but yet no table. When I ask how long before a table would be ready for us they had no idea. At 8 PM we asked if we could simply sit at the only two barstools at the countertop that separates the tables from the kitchen and they agreed. This was a prepaid 8 course meal. The first course was the size of a tablespoon. By 9:10 PM we had been served our second course, which was not much larger. Most every table that was there when we arrived was still there although by this time they had given us a two top that was so wide you would have to strain to touch your partners hands by reaching forward. When we once again asked now two hours after our reservation time when we could expect to start getting food, it became obvious that the pace was roughly one of eight courses every half hour which would mean we were looking at eating our dinner around 11 PM or later on a 7:15 PM reservation. The only time in my life I’ve ever walked out of a restaurant that I was already forced to pay for in full the entire meal, having not been served much of anything. We went across the street and ate Mexican food dressed for a fine ding meal before they closed at 10 pm. Note, the Mexican restaurant gave us fabulous attention and prompt service.  the owner never offered to cancel our reservation and refund our money. The only thing they would offer on a Friday evening Valentines night was to say we could come back on Sunday. Never mind what our schedule was or the fact that this was Friday evening and our planned Valentine’s Day special occasion and way past the time where we could’ve found another fine dining restaurant and still make an evening of it 
Hyde N Chic RestaurantResponded on February 24, 2025We sincerely apologize for your negative experience with us. We understand your frustration and deeply regret that we did not meet your expectations during your visit.
We do want to inform you that a full refund has already been processed, and we accepted the dispute with your bank to resolve the situation. Unfortunately, we didn’t have the chance to directly issue the refund to your card at the time of your visit. We would have preferred the opportunity to make things right with you in person and avoid any unnecessary inconvenience.
If you would consider giving us another chance, we’d love to welcome you back and ensure a much more enjoyable dining experience.
Thank you for your understanding, and we wish you all the best.
Andy Hyde
