IL FALÒ WOOD FIRED KITCHEN

Review summary

1. R

   Rita

   Western NC

   12 reviews

   4.0

   12 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Was small but intimate. The service was absolutely exceptional. The menu selection is limited but the salmon was absolutely fabulous.
   

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2. B

   Bailey

   Raleigh

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   I went when it first opened everything was great but after returning with my fiance, it took more than usual for the food to come out. The food runner had apologized initially but it perpetually happened after ordering leaving the food cold on arrival.
   

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3. A

   Anthony

   VIP

   Raleigh

   38 reviews

   5.0

   38 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Had a great time. Our server Kera was AWESOME. Food was tasty. Thank you
   

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4. M

   Markeese

   Charlotte

   1 review

   1.0

   1 review

   Dined on February 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Don’t go they cat fish people pictures are deceiving and it not what it looks like go to the restaurant next door more classy
   

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5. B

   Ben

   Raleigh

   1 review

   3.0

   1 review

   Dined on February 15, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Long wait time to sit down even with 8pm reservations. Excellent food made up for it. Nice waitress bad hostess.
   

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6. T

   Thomas

   Raleigh

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Reservation at 8 Got there 7:45 Seated at 8:30 Food got to the table at 9:50 2 drinks, 1 appatizer, 2 meals, 1 dessert 2 hours of waiting and $170
   

   IL FALÒ WOOD FIRED KITCHENResponded on February 15, 2025

   Hello Mr. Thomas, I apologize for the wait on Valentine's Day, we had one of our busiest nights we have ever had and tried to accommodate everyone to the best of our abilities. I am sorry you had a negative experience and would love the opportunity to have you come in again so we can show you a better version of ourselves. If you choose to come back, I will guarantee we will provide the best experience possible.
   

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7. L

   LaVar

   Raleigh

   2 reviews

   2.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Booked a reservation 2 weeks in advance for the Valentine’s Day experience but still had to wait 45 minutes to be seated once arriving. Once seated, we waited a very long time to be served. After finishing eating, we had to wait around 30 minutes before we were given our check. The food was very good but the experience overall was disappointing.
   

   IL FALÒ WOOD FIRED KITCHENResponded on February 15, 2025

   Hello Mr. Lavar, I apologize for the wait on Valentine's Day, we had one of our busiest nights we have ever had and tried to accommodate everyone to the best of our abilities. I am sorry you had a negative experience and would love the opportunity to have you come in again so we can show you a better version of ourselves. I am glad you enjoyed the food; we were getting to everyone to the best of our ability that night, and I am glad that in spite of our other challenges, we were still able to provide our normal standard of great food! If you choose to come back, I will guarantee we will provide the best experience possible.
   

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8. C

   Cole

   Charlotte

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 2

   There are some clear operational issues. Comparing this place to other Italian restaurants with a similar price tag, I’d say it is a poor value. The food was simply not very good. My waitress was great and did her job to the best of her ability, but every other aspect of the experience wasn’t great.
   

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9. M

   Mesha

   Raleigh

   1 review

   5.0

   1 review

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved everything and the food was great highly recommend
   

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10. T

    Tristan

    Raleigh

    5 reviews

    3.0

    5 reviews

    Dined on February 13, 2025

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4

    This was our first visit to Il Falo. I chose this location to celebrate our 21st wedding anniversary. My wife has a gluten allergy and I checked the menu which had some decent gluten free choices from what I could see listed. The atmosphere was great and I wanted to give this location a much better rating because our server was good and the food flavors were wonderful, but I didn’t know where to ding this restaurant so I decided to ding them on service and the food for the following reasons: 1) when making the reservation, I clearly stated my wife’s gluten allergy 2) when our server came to the table we addressed her gluten allergy as well and the server seemed to be very attentive. However, my wife ordered and amazing Eggplant Parmesan dish which arrived at the table with gluten filled pasta rather than gluten free pasta. 3) so my wife only has a salad and her main course had to be returned. In an effort to provide something to hold her over until her main course was prepared again, she ordered the only gluten free soup on the menu just to find out it potentially had gluten containing breadcrumbs in it (there are gluten free breadcrumbs available but the staff couldn’t guarantee this soup used those) 4) the salad was gluten free, but was not marked as such. So, my wife’s main course did arrive finally with the proper pasta and my wife said it was wonderful as was every item we ordered and was able to eat. The restaurant did comp my wife’s meal and provided us an amazing anniversary gift of chocolate covered strawberries and prosecco. The better way to grade them is to take points off for service due to lack of attention to detail when it comes to the servers being attentive to the guests’ dietary needs and the chef team for properly notating the menu items. Food allergies are serious and menu planning in such an upscale restaurant needs to be on point and properly communicated to the entire staff. The food here is amazing though if no food allergies!
    

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    IL FALÒ WOOD FIRED KITCHENResponded on February 15, 2025

    Hello Mr. Tristan, I apologize for what happened that night. I have addressed the concerns you brought to my attention with my staff and will continue to work with them to ensure something like this does not happen again. I am glad you enjoyed the Strawberries and Champagne! We always are striving to put our best foot forward and grow as a team to provide the best service possible, and we will use your experience as an opportunity to grow. I hope that you will come again soon, and we can show you the growth and changes we are making to provide the best service possible, and to make sure you have an experience we can be proud of. Thank you for your feedback, and when you join us again in the future the experience will no doubt be much better overall!
    

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