il Fiore

Review summary

1. DM

   DeniseM

   London

   23 reviews

   vip
   5.0

   23 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We dined here Tuesday night. It is the prettiest restaurant in the area. The food was very good. White bean dip, Misto Fritto and Pasta. Everything was delicious. The sound level was really good… you could actually hear each other! We really enjoyed it.
   

   il FioreResponded 1 day ago

   Thanks for the review, Denise! We're thrilled to hear that you had a wonderful dining experience at il Fiore. It's great to know that you enjoyed our food! We always aim to provide our guests with a pleasant atmosphere so your feedback is much appreciated. We look forward to welcoming you back soon for more delicious meals! Gina Alfano General Manager
   

   Is this helpful?

   Report
2. A

   Anastasia

   Philadelphia

   29 reviews

   1.0

   29 reviews

   Dined on November 16, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   It took over 30 minutes to get our drinks. When I asked our server about them, he was rude and disinterested. No explanation. No apology. We asked a manager for a different server and that was not done. Overall service of the food took very long. Disappointing the new version of the restaurant has such poor service. We will not return.
   

   il FioreResponded 7 days ago

   Hi Anastasia, Thank you so much for writing a review. We always appreciate guest feedback as it is how we know where we can improve. I am so sorry to hear that you did not have a good experience with us. I'd like to hear more about your time with us so that I can better resolve these issues. Please reach out to me directly to discuss. I look forward to hearing from you. Gina Alfano General Manager
   

   1 person found this helpful

   Report
3. E

   Emily

   Philadelphia

   1 review

   1.0

   1 review

   Dined on November 16, 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   The server was wonderful, the food has potential however it took 2 hours for the food to come out once it did half was cold or lacking flavor or cooked to the wrong temp for the pork chop. Overall very disappointed.
   

   il FioreResponded 7 days ago

   Hi Emily, Thanks so much for taking the time to send us a review. We are so sorry that we clearly misses the mark in several areas this time around. We strive to deliver premium service and top notch food. We clearly did not do that this time. Please reach out to me directly, as I would like to rectify this situation personally. I look forward to hearing from you. Gina Alfano General Manager
   

   1 person found this helpful

   Report
4. R

   Rozi

   Philadelphia

   12 reviews

   vip
   5.0

   12 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   my 2nd time dining here, it was a pleasure again, thanks to the excellent staff, i will be back
   

   il FioreResponded 7 days ago

   Hi Rozi, Thank you so much for taking the time to write us a review again! We are thrilled to hear that you had another wonderful time with us! We look forward to seeing you soon! Gina Alfano General Manager
   

   Is this helpful?

   Report
5. g

   gary

   Las Vegas

   6 reviews

   vip
   3.0

   6 reviews

   Dined on November 10, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 1

   The restaurant was so loud we couldn’t hear each other across the table, but more importantly, at only 7:15pm - they were out of at least 4 main dishes (branzino, filet, ribeye, and one more I can’t remember). The service was pleasant but spotty. The food was generally excellent, which saved the night.
   

   1 person found this helpful

   Report
6. j

   julie

   Philadelphia

   2 reviews

   2.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Very slow service and you can hear the chef yelling at the kitchen staff the whole time. Drinks were small and too sugary. My $72 steak came out cold. Small portions and food is mediocre. Won’t be back.
   

   1 person found this helpful

   Report
7. K

   Kevin

   Salt Lake City

   1 review

   1.0

   1 review

   Dined on November 9, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   The restaurant sold out of steaks at 6:30pm. The drinks were overly sugared and the wait time was surprising for the first service.
   

   il FioreResponded on November 10, 2024

   Hi Kevin, We appreciate you taking the time to share your experience at il Fiore. We're really sorry to hear about the delay in service. We strive to provide a smooth dining experience for all our guests, and we're sorry we fell short this time. We aim to deliver the best quality food and drinks and sincerely apologize that we didn't meet that standard this time around. We hope to have the opportunity to serve you again and provide a better experience. I would like to chat more with you about your time with us, so please feel free to reach out to me directly to discuss further. I look forward to hearing from you. Gina Alfano General Manager
   

   1 person found this helpful

   Report
8. OT

   OpenTable Diner

   Philadelphia

   4 reviews

   vip
   1.0

   4 reviews

   Dined on November 2, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Our meals were not edible. Tables who came after us were served before we were. The waitress did not know the specials. She was sloppy in her service. One person in our group was not drinking, she kept offering alcoholic drinks to the person. It was rude and out of place. She kept apologizing say the kitchen is working out some kinks. It has gone downhill.
   

   1 person found this helpful

   Report
9. R

   Renienne

   Philadelphia

   6 reviews

   vip
   4.0

   6 reviews

   Dined on November 1, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The service was top notch - very attentive and knowledgeable about the menu and wine!
   

   il FioreResponded on November 10, 2024

   Hi Renienne, Thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed our service and found our team knowledgeable about our menu and wine. We're sorry to hear that our food didn't quite hit the mark for you. Your feedback is valuable to us and we'll certainly take it into consideration. We look forward to seeing you again soon! Gina Alfano General Manager
   

   Is this helpful?

   Report
10. N

    Nancy

    Philadelphia

    1 review

    vip
    1.0

    1 review

    Dined on October 29, 2024

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 3

    Food service incredibly slow. Multiple tables received their food orders well before ours despite the fact that we had been seated for a long time. Food was not delivered as requested - temp orders and modifications. Not sure what happened but did not feel they anything was really done to rectify or alleviate. Honestly made our experience stressful and not pleasant.
    

    il FioreResponded on October 30, 2024

    Nancy, Thanks for the review. We're really sorry to hear about your experience. It's unfortunate that you had to wait for your food, and that the service was not up to our usual standards. We take your comments seriously and will work on improving our service speed and food quality. We hope you'll give us another chance to make your experience enjoyable. If you would like to discuss more, please feel free to reach out to me directly. Gina Alfano General Manager
    

    1 person found this helpful

    Report