Ilios Tulum

Review summary

1. S

   Sarah

   Dubai

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an wonderful evening- big recommendation!! Also big thanks to our waitress Yazmine, she made our evening even better. Music 10/10, Service 10/10, Food 12/10 !!
   

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2. S

   Slava

   Cancun

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Very simple food, nothing special,don’t spend your time and money for this place Колхоз
   

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3. P

   Peter

   New York City

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 3

   Unfortunately once you book a table they charge 6,000 pesos to your credit card weather you show or not and once you arrive at the place they tell you that you only have 2 hours sitting time! In our case once the sitting time was over and some guests were waiting outside they basically forced us to pay and like threw us out of the restaurant! We had booked a table to celebrate my wife’s birthday - we were 4 adults (me, my wife and my parents > 75 years old) and our 2 young kids. The way they ended our stay was totally unacceptable and only showed a complete lack of culture and education from their management team. The waiters and their service has been very nice however they couldn’t do anything about the restaurants stupid rule of 2 hours sitting time. Very disappointing and very overpriced food. Not going there again anymore !
   

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4. A

   Alina

   London

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 4

   The food is just very bad! Atmosphere is nice, service is good!
   

   Ilios TulumResponded 2 days ago

   Hello Thank you so much for your rating, we are pleased to know that you enjoyed the Ilios experience! We hope to serve you again very soon! Greetings.
   

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5. D

   David

   Toronto

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Food and service, the show and music made a for a memorable meal!
   

   Ilios TulumResponded 2 days ago

   Hello Thank you so much for your rating, we are pleased to know that you enjoyed the Ilios experience! We hope to serve you again very soon! Greetings.
   

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6. M

   Michelle

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Fernando was our server and was a pleasure super nice and friendly. Food was delicious and loved they fire show after dinner overall had such a great time and Fernando brought my out cake and sang to me for my birthday!! Thank you for making my birthday dinner! Would definitely recommend and come back!
   

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7. k

   kathy

   VIP

   Los Angeles

   17 reviews

   5.0

   17 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our favorite dinner experience in Tulum! Great atmosphere, food and show!
   

   Ilios TulumResponded 2 days ago

   Hello Thank you so much for your rating, we are pleased to know that you enjoyed the Ilios experience! We hope to serve you again very soon! Greetings.
   

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8. L

   Laura

   Cancun

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Simplemente Excepcional!!! Una experiencia única e incomparable!! Todo 10
   

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9. G

   Garrett

   Salt Lake City

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 1

   I’m really disappointed. I was very clear that this was my birthday reservation. Why would you put us on the back table where we can barely see any performers. It was frustrating. Also the noise was way too much. It was so hard to hear the waiters and my friends. I didn’t feel like the restaurant acknowledge the birthday request or notes I gave.
   

   Ilios TulumResponded 6 days ago

   We appreciate your honesty in sharing your experience with us. We regret any inconvenience you may have experienced and are committed to understanding and correcting any issues. Your satisfaction is our priority, and we value the opportunity to learn and grow through your feedback. To better understand the details of your experience, could you please share your contact information with us via direct message?
   

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10. B

    Bassam

    VIP

    Philadelphia

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Wonderful restaurant. Great food and ambience. A must try.
    

    Ilios TulumResponded 6 days ago

    Hello! Thank you for taking the time to leave us a review. It was a pleasure serving you. We hope to see you again soon!
    

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