Imperial Treasure

Review summary

1. G

   Gustina

   London

   10 reviews

   5.0

   10 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience. Fantastic service, beautiful ambiance and incredible food. Thank you.
   

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2. S

   Stanley

   London

   1 review

   vip
   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   the dinner was too expensive for the quality of service
   

   Imperial TreasureResponded 1 day ago

   Hi Stanley, Thank you for your time taken to share your feedback on your experience with Imperial Treasure St James. Please be assured that we have highlighted this to our management and team at the outlet for their review. We truly appreciate your feedback and support.
   

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3. S

   Stephanie

   London

   2 reviews

   5.0

   2 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful food, friendly staff, peking exceptional .. will return soon !
   

   Imperial TreasureResponded on November 27, 2024

   Hi Stephanie, We are thrilled to know that your love our food and service! It will be our pleasure to share your compliments with our team at the outlet. We're glad that you had a pleasant dining experience with us. We look forward to more opportunities to serve you again!
   

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4. F

   Fangyu

   London

   1 review

   5.0

   1 review

   Dined on November 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing service and cute staffs. The signature duck is definitely worth to try. Good place to celebrate birthday
   

   Imperial TreasureResponded on November 15, 2024

   Hi Fangyu, Your rating is much appreciated, especially the love to our Signature Peking Duck! It will be our pleasure to share your compliments with our team at the outlet. We're glad that you had a pleasant dinning experience with us. Thank you once again for choosing us to hold your birthday celebration. We look forward to more opportunities to serve you again!
   

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5. J

   J

   London

   1 review

   vip
   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing Food, great service and ambience. Definitely will vome back.
   

   Imperial TreasureResponded on November 15, 2024

   Hi there, Thank you for your appreciation, it will be our pleasure to share your compliments with our team at the outlet! We're glad that you had a pleasant dining experience with us. We look forward to more opportunities to serve you again!
   

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6. K

   Katja

   London

   2 reviews

   5.0

   2 reviews

   Dined on November 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   It’s not my first time at this restaurant. I find the food to be of excellent quality and the service outstanding. Today, Kit served us, recommending dishes and guiding us through the tasting experience. An exceptional experience! Thank you.
   

   Imperial TreasureResponded on November 15, 2024

   Hi Katja, Thank you for visiting again! Your rating is much appreciated and it will be our pleasure to share your compliments with our team at the outlet. We're glad that you had a pleasant dining experience with us. We look forward to more opportunities to serve you again!
   

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7. T

   Tina

   London

   1 review

   4.0

   1 review

   Dined on November 2, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Everything was great. I am not rating five stars because two hours to eat at a Chinese is a short time. I know it is the costum everywhere but to eat in a rush is never pleasant.
   

   Imperial TreasureResponded on November 4, 2024

   Dear Tina, Thank you for your time taken to share your feedback on your experience with Imperial Treasure St James. Please be assured that we have highlighted this to our management and team at the outlet for their review. We truly appreciate your feedback and support.
   

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8. K

   Kan Fung

   Berkshire

   6 reviews

   3.0

   6 reviews

   Dined on November 1, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   The quality of the signature Iberico roast pork dishes could have been better. The prawns with chilli was very good. The fried rice was overpriced but quality was good. Service was very good as always. Finally, the practice of adding VAT onto menu prices isn’t conducive to a good final customer experience. Would prefer the menu included VAT like over 95% restaurants in UK including the very high end ones. Service charge was justified
   

   Imperial TreasureResponded on November 4, 2024

   Dear Kan Fung, Thank you for your time taken to share your feedback on your experience with Imperial Treasure St James. Please be assured that we have highlighted this to our management and team at the outlet for their review. We truly appreciate your feedback and support.
   

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9. R

   Rick

   London

   7 reviews

   5.0

   7 reviews

   Dined on November 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food always, signature Peking Duck in particular. We all enjoyed the birthday meal and thanks for being attentive, Thomas. We’ll return soon.
   

   Imperial TreasureResponded on November 4, 2024

   Hi Rick, Thank you for choosing Imperial Treasure St James to celebrate your birthday! Your rating is much appreciated, especially the love to our Signature Peking Duck. It will be our pleasure to share your compliments with our team at the outlet. We're glad that you had a pleasant dining experience with us. We look forward to more opportunities to serve you again!
   

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10. K

    Kaidong

    London

    2 reviews

    3.0

    2 reviews

    Dined on November 1, 2024

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 5

    The food was overall good, two of them are impressive, the Bun with Char Xiu Pork, and Mango Sago with Pomelo. The restaurant is beautiful, while the service is really poor. They did basic service but I could clearly feel from their behavior that they don’t want to serve me at all. Every time a new dish came, they just introduced it with little words, and then quickly walked away even though I might have more questions….
    

    Imperial TreasureResponded on November 4, 2024

    Dear Kaidong, Thank you very much for your review and for your feedback. Firstly, we are delighted to hear that you enjoyed the food! We place a huge emphasis on creating the most authentic and delicious Chinese food in the UK, so we're especially happy to know that you love our Barbecue Berkshire Pork Bun and Mango Sago with Pomelo. Secondly, we are saddened to hear you did not have the best experience with our staff. We will follow up on this internally. But in the meantime, we would love to see you again soon!
    

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