Isabelle’s Osteria

Review summary

1. RB

   RussellB VIP

   New York City7 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a lovely lunch… Thank you, great food and service. Cobb salad was delicious.
   

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2. OT

   OpenTable Diner VIP

   Greater Boston7 reviews

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   The food was so bad. One entree was good the rest was terrible. The chicken and waffles were burnt and waffles tasted like cardboard. The orange juice is watered down and looked almost like water with orange food coloring. We go to church around the corner and brought a group of 6 to try the restaurant and it was so disappointing. I couldn’t even eat my entree. My husbands eggs Benedict was boiled hard eggs w sauce on it and the shashuka was also boiled eggs. In shocked by the quality and how you could charge people for such poor food in a venue like this.
   

   Isabelle’s OsteriaResponded 2 days ago

   We sincerely regret to hear about your experience and how the dishes failed to meet your expectations. Your feedback about the brunch items is concerning and doesn't align with our standards for quality and satisfaction. We hope you will give us the opportunity to speak with you directly. Kindly call us so we can work to make things right. Thank you. -Isabelle's team
   

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3. OT

   OpenTable Diner

   Philadelphia1 review

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   I had a reservation and my table wasn’t ready when I arrived. I was told five minutes and waited 25. Then I was sat in front of the door which felt spiteful. I say spiteful because the manager had an attitude when I inquired about my table. I watched her quickly clean a table for another party and when the table she ended up giving us was clear, she had no sense of urgency. Her response to me was there are other people waiting. My party and I were very upset with the service. The only thing that made the biggest difference on my trip would be the wait staff. They were all very kind, professional, smiled, and the server was very helpful with the menu. The food was so delicious also which also changed our perception of our experience. I’m not sure if they realized we were spending money, or genuinely wanted us to change our mind on the experience. Eating out is a luxury, especially fine dining.They employees made up for managements rudeness and I’m grateful for that.
   

   Isabelle’s OsteriaResponded 2 days ago

   We're grateful for your feedback about your recent visit. It’s great to hear that our team provided you with kindness and helpful service, and that the food impressed you. We’re dedicated to ensuring a positive experience in every way. We'd like to discuss your experience further, please call us at your earliest convenience. Thank you for sharing. -Isabelle's team
   

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4. J

   Jennette VIP

   San Francisco9 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We really enjoyed our dinner at Isabelle Osteria. Great ambiance, a lively but relaxed vibe, attentive service and wonderful homemade pasta. We will definitely be back.
   

   Isabelle’s OsteriaResponded 3 days ago

   Thank you, Jennette, for your splendid review! We're thrilled you enjoyed the ambiance, service, and our homemade pasta. We can't wait to welcome you back for another delightful dining experience at Isabelle's Osteria. -Isabelle's team
   

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5. C

   Christopher VIP

   New York City2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   High quality brunch and dinner fare. Friendly and attentive staff. Excellent dinner environment. Energetic and high noise brunch environment. Overall a place I go at least once every other month.
   

   Isabelle’s OsteriaResponded 3 days ago

   Christopher, we're grateful for your kind words and loyal visits to Isabelle's Osteria. Knowing you enjoy both our brunch and dinner offerings and appreciate our team’s attentiveness is wonderful. We can’t wait to continue serving you every other month. Thank you! -Isabelle's team
   

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6. OT

   OpenTable Diner

   New York City1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   Didn’t love the waffle dish. Very nice decor interior.
   

   Isabelle’s OsteriaResponded 3 days ago

   Thank you for sharing your feedback about your recent visit to Isabelle's Osteria. While we're glad you appreciated our interior decor, we're sorry to hear the waffle dish didn't meet your expectations. Please call us so we can better understand your experience and discuss how to enhance your next visit. Thank you for bringing this to our attention. -Isabelle's team
   

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7. GR

   GavinR VIP

   New York City29 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great food and service. The only downside was the noise. It was insanely loud. We could not hear ourselves most of the time. We both left with sore throats from shouting. The tables are packed too closely together. There’s barely any room to walk. As much as I enjoyed the food and the polite service, I may avoid on account of the noise. Also, hostesses were rather uptight and curt. Did not care for their attitudes. Even on the way out when we thanked them, no response. 🙃
   

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8. B

   Biff

   New York City2 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service makes you feel like a VIP; gelato is quite good. Tuna tar tar is also a good standout
   

   Isabelle’s OsteriaResponded 3 days ago

   We appreciate your wonderful 5-star review! Knowing our service made you feel like a VIP and that you enjoyed the gelato and tuna tartare truly makes our day. We look forward to welcoming you back for more delightful experiences at Isabelle's Osteria! -Isabelle's team
   

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9. C

   Carol VIP

   New York City34 reviews

   5.0

   Dined on March 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service — our waiter was friendly, knowledgeable, and customer focused. The food was delicious.
   

   Isabelle’s OsteriaResponded 7 days ago

   We truly appreciate your kind words about your experience, Carol! It's wonderful to hear that our team provided excellent service and that you enjoyed our delicious offerings. We look forward to welcoming you back for another memorable dining experience. Thank you! -Isabelle's team
   

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10. s

    susie

    New York City2 reviews

    5.0

    Dined on February 23, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Consistently delicious, great vibe, fabulous service- def recommend…
    

    Isabelle’s OsteriaResponded on February 25, 2025

    Susie, thank you for the glowing review! We're delighted to know you found our food, ambiance, and service consistently exceptional. Your recommendation means a lot to us. We look forward to welcoming you back for another fabulous experience. -Isabelle's team
    

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