Island Way Grill

Review summary

1. R

   Richard

   Philadelphia

   5 reviews

   1.0

   5 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

    Everything about our dining experience was horrible from the first meeting with a Sara Lee Young hostess to a bartender who is more interested in trying to impress young girls and made us wait 15 minutes for a glass of wine to the sound level in the island grill, which was so high you almost had to scream at each other to the food. And the food was the last part. We each ordered their top ribeye steak at $65 and more presented with half inch fatty grizzly ribeye steak, which was inedible and cold mashed potatoes. Our young male server was the only highlight of the evening and when he noticed we couldn’t eat our food he brought the manager over who happened to be the highlight of the evening. She apologized for the bad service the bad food comped our food gave us a very nice dessert and apologize for all the problems that we had if it wasn’t for her, I would give this restaurant a zero stars. I thanked her tipped our waiter for what his tip would have been on the total price of the meal, even though we didn’t need it and left.
   

   Island Way GrillResponded 1 day ago

   thank you for taking the time to let us know about your experience. We are happy to hear that the manager handled the issue and took care of you. please don't ever hesitate to reach out.
   

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2. B

   Brad Troyer

   Grand Rapids

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   We had a reservation but still had to wait 15 minutes and then was a long wait for our food. My wife received the wrong meal and then received the proper one after another 10 minute wait. We were still charged for the wrong meal and had to have the waiter adjust our bill. My meal had a large hair in the mashed potatoes.
   

   Island Way GrillResponded 1 day ago

   Hi Brad thank you for reaching out. is it alright if we reach you by phone?
   

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3. A

   Audra

   Tampa

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Had two wait 25 minutes for our table with a reservation. Got wrong wine. Got entrees before appitizers. Asked for food to not be placed back under a heat lamp while we still waited 15 more min for apps… got those then shortly our same plates came back out. Dried out. Hot plates, def were under a heat lamp. Steak was now dried out and over cooked. Fish was now mushy. No discount. Nothing was done to rectify the situation. Bad service all around
   

   Island Way GrillResponded 1 day ago

   Hi Audra thank you for reaching out on your review. can we reach you by phone?
   

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4. r

   richard

   VIP

   Atlantic City

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The good was great, outside closed due to weather our server Josh was fantastic
   

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5. M

   Mike

   Cincinnati

   20 reviews

   3.0

   20 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Had a reservation and had to wait 40 minutes for a table. Server was inattentive and didn’t bring our drink order until well into eating the meal. Crowded and loud atmosphere. Food was good.
   

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6. L

   Liza

   VIP

   Philadelphia

   144 reviews

   4.0

   144 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   We were happy to outside because it was very cold inside and very noisy. The early bird menu was a good value but the dessert was weak, a not very good tiramisu. Espresso was only lukewarm and no crema. Service was very uneven, w a long delay at the beginning and again at the end of the meal.
   

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7. J

   Jill

   Tampa

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time! Sunday Brunch is a very good valve. Sitting outside by the water and watching the dolphins was an added bonus!
   

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8. N

   Nina

   VIP

   Greater Boston

   26 reviews

   5.0

   26 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful brunch, great food, lovely ambience, great service. Always delightful.
   

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9. T

   Theresa

   VIP

   Chicago

   104 reviews

   4.0

   104 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Enjoy buffet felt that there was areas were downsized.
   

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10. T

    Tamara

    Tampa

    6 reviews

    5.0

    6 reviews

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4

    Great brunch with a variety of options for breakfast and lunch. The omelet station is always a must, nothing short of amazing. Some of my other favorites were the spinach salad, Brussels sprouts, churro waffles, oysters, shrimp cocktail, and sirloin cuts. Everything was amazing! Will definitely be back!
    

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