ITA Kitchen

Review summary

1. C

   Celeste

   New York City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Super fun night! Staff was very good and tableside mozzarella was amazing!
   

   Is this helpful?

   Report
2. p

   phillip

   New York City

   7 reviews

   5.0

   7 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I was searching for a restaurant with warm holiday ambiance for my wife’s birthday and decided on ITA. Not to toot my horn but it was a great decision! Parking can be tough on a Friday night in Bay Shore but we managed to find a spot quickly around the corner. Once we arrived, my wife loved the warmness of the main dining room. We were greeted and seated promptly. But not in the main dining room but their climate controlled holiday room. It was a short walk outside to the rear patio. It was decorated beautifully. We were seated and right away greeted by our server, Antonio. Right away he introduced himself and even made small talk with my 2 toddlers. My wife ordered the Jingle Juice holiday cocktail and I had a peroni. Boring but gets the job done. For dinner, we ordered calamari, chicken parm with vodka sauce and chicken picante. Antonio read my mind and offered to split the chicken parm for the kids in separate plates. Food came out quickly! My boys, who can be a bit picky at time, just loved the chicken parm and pasta. The servings are large and they managed to finish nearly th entire plate! My wife and I split the calamari, chicken picante and what was left of the chicken parm. We were impressed at the flavors of each dish. Antonio checked on us a few times during our meal. As it was my wife’s birthday, I mentioned it and Antonio said he knew and will take care of us. And that he did. He brought out a birthday dessert with ice cream and fried rainbow cookies, large enough for the 4 of us! Overall, the restaurant was lovely, food delicious but what made this experience perfect was the service Antonio provided. We will definitely be back!
   

   Is this helpful?

   Report
3. L

   Lori

   New York City

   3 reviews

   vip
   1.0

   3 reviews

   Dined on November 24, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We specifically made a reservation for the garden room. We were not told that at any point that could change and that we would be placed inside. We arrived on time for our reservation. When we got there, we were told the garden room was being used for a private party so they seated us inside. I said why didn’t you call us and she said oh I called but no one answered. So do you think they should have left a message? They did not. Then they proceeded to say we have this table for you. There were seven of us. It was one long rectangle table at the very front of the restaurant by the door under blasting music. I said can you please put us at one of those tables in the back, which by the way were all empty. She said no this is your table. So, we left. And had a wonderful dinner at Butera’s. I have another reservation for this coming Saturday at ITA, which I am now canceling. Terrible way to do business.
   

   Is this helpful?

   Report
4. b

   beth

   New York City

   64 reviews

   vip
   5.0

   64 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   delicious as always!!! fast service, pleasant staff. honored reservations. busy happening place. a must go back!!!
   

   ITA KitchenResponded on November 26, 2024

   Thank you for the 5-star review. We are glad you enjoyed and we hope to see you again soon.
   

   Is this helpful?

   Report
5. K

   Kim

   New York City

   36 reviews

   vip
   5.0

   36 reviews

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 3

   Absolutely everything we ordered was perfect. And it was hard to make a decision so we’ll have to to come back. There were so many options that I loved. My friend and I ordered dirty martinis, mine had blue cheese, stuffed olives, and hers did not because she doesn’t like that. They were perfect. Then we both ordered a Manhattan with Rye, which was also lovely, although the restaurant should probably invest in some better cherries… You should have Amarena cherries on hand with craft cocktails.  For appetizers, we got the risotto balls, the meatballs, and the artichokes oreganata… Everything was fantastic and we took some home. For dinner I ordered the Andrew’s chicken, my husband ordered the spicy chicken with the cherry peppers, and our friends ordered the shrimp over spinach. We were way too full for dessert but next time I’m getting the espresso martini flight for dessert! Our waiter was not around enough, but he was super busy from what I could tell— the place was jammin.’ However, there is plenty of other busing staff and food runners that were always on hand to help with anything we needed. We will definitely be back. 
   

   • 
   • 

   ITA KitchenResponded on November 26, 2024

   Thank you for the great 5-star review. We are so glad you enjoyed and had a great experience. We hope to welcome you back again soon.
   

   Is this helpful?

   Report
6. S

   Suzanne

   New York City

   1 review

   4.0

   1 review

   Dined on November 16, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food was amazing. Originally went for the espresso martini flight, but I was not impressed. My husband did LOVE his old fashioned though!
   

   ITA KitchenResponded on December 3, 2024

   Thank you for the 4-star review. We are glad you enjoyed your food and are sorry to hear about the espresso martini flight. We hope this does not stop you from returning and we see you again soon.
   

   Is this helpful?

   Report
7. G

   Gary

   New York City

   18 reviews

   3.0

   18 reviews

   Dined on November 6, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 1

   Food was good but blaring high energy workout music made for terrible ambiance and difficult for conversations.
   

   ITA KitchenResponded on November 12, 2024

   Thank you for the review. We are sorry to hear about the music and we will definitely take it into consideration. We hope this does not stop you from returning and we see you again soon!
   

   1 person found this helpful

   Report
8. K

   Kasmira

   New York City

   4 reviews

   5.0

   4 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Nice date night for a couple decor was pretty and ambiance as acceptable
   

   ITA KitchenResponded on November 20, 2024

   Thank you for the 5-star review. We hope to see you again soon.
   

   Is this helpful?

   Report
9. L

   Liz

   New York City

   4 reviews

   4.0

   4 reviews

   Dined on October 29, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   First time there waiter acknowledged that and offered suggestions. Food was very good and not your typical Italian food. Extensive drink menu
   

   ITA KitchenResponded on November 5, 2024

   Thank you for the 4-star review. We are happy to hear about your experience and hope to see you again soon.
   

   Is this helpful?

   Report
10. B

    Barbara

    New York City

    17 reviews

    5.0

    17 reviews

    Dined on October 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everything from appetizers to desserts was delicious! The waitress was friendly and helpful! I highly recommend the Ricotta Gnocchi with creamy truffle sauce!
    

    ITA KitchenResponded on October 29, 2024

    Thank you for the 5-star review. We are glad you enjoyed and hope to see you again soon.
    

    Is this helpful?

    Report