Ivy and Jack

Review summary

1. M

   Matt

   Perth1 review

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Started out with a bit of confusion regarding a booking but was all good in the end. Manager was very helpful and friendly. Food took a while to come as it was sent to a different table but the Manager was again very helpful and brought our food as soon as he realised it was wrong and then gave us a free drink card and was so sorry. Food was delish would go back again :) Shout out to the manager for awesome service!
   

   Ivy and JackResponded 1 day ago

   Dear Matt, Thank you for your wonderful review! We’re delighted to hear that. Our team works hard to ensure our service meets your expectations, and it’s great to hear that we succeeded. We can’t wait to welcome you back! Thanks Kind Regards Federico Ramello F&B Duty Manager
   

   Is this helpful?

2. B

   Brenda

   Perth1 review

   4.0

   Dined on February 22, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food was fresh and beautifully presented Pastries weren't that nice Coffee and juice were delicious Coffee cups were teeny tiny Welcoming and polite staff Clean and well presented tables
   

   Ivy and JackResponded 7 days ago

   Dear Brenda, Thanks for sharing! We always appreciate honest feedback. Glad to hear you enjoyed your time with us. Kind Regards Federico Ramello F&B Duty Manager
   

   Is this helpful?

3. M

   Mark

   Perth1 review

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Should have seen the signs from the start… we got sat at someone else’s table (despite us making a reservation), waitress looked helpless and confused and I had to get my own cutlery. To make matters worse the food took forever to come out, although I suppose it does take a long time to cook steak until its as tough as old boots. Great location and ambience, shambles of a restaurant
   

   Ivy and JackResponded on February 17, 2025

   Dear Mark, thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Kind Regards Federico Ramello F&B Duty Manager
   

   Is this helpful?

4. L

   Lauretta

   Los Angeles1 review

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   Unfortunately service extremely slow, had to pay at bar and order at bar too expecting table service covid has long gone should have extra staff on for sat eve. Hallomi roll tasted of goats cheese and over seasoned sauces. Dissatisfied and Disappointed.
   

   Ivy and JackResponded 7 days ago

   Dear Lauretta, We are sorry to hear that your experience with us didn’t meet your expectations. We understand your frustration and are committed to addressing the issue. Your feedback is crucial for us to improve. We are working to resolving this issue and ensuring a better experience in the future. Kind Regards Federico Ramello F&B Duty Manager
   

   Is this helpful?

5. C

   Caitlin

   Perth1 review

   3.0

   Dined on February 14, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Good food, average service. Great value lunch special.
   

   Ivy and JackResponded on February 17, 2025

   Dear Caitlin, We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you. Kind Regards Federico Ramello F&B Duty Manager
   

   Is this helpful?

6. H

   Harvey

   San Francisco1 review

   3.0

   Dined on February 13, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   More pub than restaurant - order everything at the bar.
   

   Is this helpful?

7. E

   Emily

   Perth1 review

   1.0

   Dined on February 13, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Don’t waste your time here. We booked a table for a special event. On arrival we waited ages before someone attended to us to get seated even though it wasn’t busy. There was a long wait for the meals and when they came out most were cold and one of the dishes was wrong so we had to send it back. The wait for the wrong meal was ridiculous, the rest of the table had finished eating and it still hadn’t been bought it. In the end we had to chase staff up about the missing meal, they said they were cooking it.. it was a salad! When they eventually bought it out there was no apology. Expensive for what you get and atrocious service.
   

   Ivy and JackResponded on February 17, 2025

   We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. Kind Regards Federico Ramello F&B Duty Manager
   

   Is this helpful?

8. E

   Emma

   Perth1 review

   4.0

   Dined on February 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   Food was great and good serving sizes. Enough choice and prices were standard for today. Service was fine. There wasn’t a lot of ambience but it was later in the evening. We would definitely go back!
   

   Is this helpful?

9. T

   Todd

   Perth1 review

   4.0

   Dined on February 1, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Very easy going and welcoming vibe. They were very thoughtful of requests and the food was delicious
   

   Is this helpful?

10. JD

    JDKaren

    Perth3 reviews

    2.0

    Dined on January 24, 2025

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    This use to be a go to place for me when meeting colleagues in the city. However, last few times I've not been impressed at all. Friday was the same. I ordered fish and chips with salad and my colleague ordered the same asking for her fish to be grilled. My fish and chips arrived; looked ok except for no salad as such just a handful of leaves. No dressing. I asked for dressing and waiter said he'd get for me. Subsequently colleagues meal arrived. Barramundi fish on bed of Asian greens and rice! She suggested it was the wrong order but was told no we don't have grilled fish so person who took order thought this was what you wanted. Colleague said no as she has dietary requirements and that's why she ordered the fish and chips. Waiter returned food to kitchen. Then returned to colleague saying she couldn't have fish grilled. Colleague asked if she could have the original barramundi then (as it was grilled!) but with chips and salad. Waiter said yes. I had to remind him I was also waiting on dressing. Colleagues meal arrived and she enjoyed. Her salad included beetroot, spring onion and I think tomato. Not sure why I only had leaves. Last time we visited a different work colleague had to return a meal of chicken as it was bloody and there was no time for another order to go through, so one person in our group didn't eat that day. Just no consistency and if you can't rely on a basic meal being consistently what it says on the tin, why bother?
    

    Is this helpful?