Jack Binion's Steak House - Horseshoe Council Bluffs

Review summary

1. G

   Gary

   Omaha

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Highly recommend requesting Jake and Rachael as your servers. Great customer service. 
   

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2. J

   Jeffrey

   VIP

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The waiter had we had was had great recommendations and service from the server . Highly recommend the food here .
   

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3. C

   Ciara

   Omaha

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   waiter was extremely slow. mac n cheese sauce had separated and was really grainy but watery at the same time.
   

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4. c

   chuck

   Omaha

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food was good but service was slow. Wait staff were very professional and accommodating. They were very busy as it was Valentine's Day.
   

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5. C

   Crissy

   Omaha

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 1
   3. Service 1
   4. Ambience 3

   My boyfriend’s $59 ribeye steak was a grease bath and was only able to eat a 1/3 of it because it was nothing but fat, however my salmon was excellent. Our service wasn’t that great. The atmosphere was excellent.
   

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6. R

   Ryan

   Omaha

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   Angel was fantastic and the wait staff very professional. The green beans on the side had ZERO seasoning and just kind of turned the meal a bit for me.
   

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7. R

   Ron

   Omaha

   4 reviews

   1.0

   4 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   First time at this establishment. Exceptionally disappointed in this experience. Service was very slow, took 59 minutes from salads to entree. And when the entree finally came, the food was cold and steaks were not prepared correctly. Not what one would expect from a top end steakhouse. The four of us will not be returning.
   

   Jack Binion's Steak House - Horseshoe Council BluffsResponded 6 days ago

   Hello Ron, We're truly sorry to hear about your disappointing experience at Jack Binion's. We strive to provide a top-notch dining experience and it's clear we fell short during your visit. We sincerely apologize for the long wait time and the issues with your food. We appreciate your feedback and will use it to improve our service and food preparation process. We hope you'll reconsider returning in the future. Please feel free to reach out to me over the phone (712) 396-3806 during business hours or in person if you choose to give us another shot so I may hopefully turn your next visit into an amazing experience. Best regards, Ryan Jack Binion's Steakhouse Supervisor
   

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8. K

   Kay

   Omaha

   5 reviews

   5.0

   5 reviews

   Dined on February 2, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   My steak was perfect. Asparagus had no taste or seasoning. Mashed potatoes were too soupy. Service was great!
   

   Jack Binion's Steak House - Horseshoe Council BluffsResponded on February 5, 2025

   Hi Kay, Thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed your steak and found our service to be great. We're sorry to hear that the asparagus and mashed potatoes didn't quite hit the mark. Your feedback is invaluable to us as we strive to improve with each and every visit. We hope to see you again soon for another round of steak and delicious food! Best wishes, Jack Binion's Steak House - Horseshoe Council Bluffs Management Team
   

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9. m

   mike

   Minneapolis

   1 review

   5.0

   1 review

   Dined on January 31, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server, Jeff, was excellent! Professional, efficient, empathetic, KIND! Really made our first dining experience at Jack Binion’s first rate! Cocktails and food were excellent!
   

   Jack Binion's Steak House - Horseshoe Council BluffsResponded on January 31, 2025

   Thanks for the feedback, Mike! We're thrilled to hear that you had an excellent experience at Jack Binion's Steak House - Horseshoe Council Bluffs. It's great to know that our team made your first dining experience special. We're also glad that you enjoyed our cocktails and food. Your kind words mean a lot to us. We look forward to welcoming you back soon!
   

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10. R

    ROCCI

    Omaha

    2 reviews

    5.0

    2 reviews

    Dined on January 30, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our server was exceptional! The appetizer he recommended was delicious! My rib eye was mouthwatering!
    

    Jack Binion's Steak House - Horseshoe Council BluffsResponded on February 5, 2025

    Thanks for visiting us, ROCCI! We're thrilled to hear that you enjoyed your appetizer, rib eye, and service at Jack Binion's Steak House - Horseshoe Council Bluffs. It's always our goal to provide exceptional food and service, and we're glad we hit the mark for you. We appreciate your kind words and look forward to serving you again soon! Best, The Management Team
    

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