Jackie

Review summary

1. G

   Gwen

   Washington DC

   11 reviews

   5.0

   11 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Service & food were good, timely seating and cool DJ at conversational level. overall nice experience. Loved the Jackie O theme throughout.
   

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2. C

   Chris

   Atlanta

   1 review

   2.0

   1 review

   Dined on February 15, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Terrible place to come for Valentine's Day. Had reservations for 9:15 PM and arrived on time. Hostess said it was a 10-15 minute wait, which turned into a 30+ minute wait. Finally got seated and the waiter didn't even ask if we wanted water. Had to ask for it ourselves. Placed our order at 10 PM and ordered one appetizer and two entrees. Only ONE entree came out 40 minutes later. Had to remind the waiter about our appetizer, and he went to finally bring it out. Then had to keep asking for our other entree multiple times, which came out much much later than the first entree. This was literally the worse service I have ever experienced, and the food wasn't even that great. Don't ever come here for a special occasion.
   

   JackieResponded 3 days ago

   Thank you for taking the time to share your feedback about your experience at Jackie on Valentine’s Day. We sincerely apologize for not meeting your expectations, whether in service, wait time, or food. A special evening like this should be seamless, and we regret that we fell short. We take full responsibility. We encountered an unexpected issue in the kitchen that contributed to this outcome, and we are already implementing improvements to ensure better service, especially during high-demand occasions. We would love to invite you back so we can provide the exceptional experience you deserve. Our manager will be reaching out personally in the next few days to discuss your visit and ensure your next one is nothing short of excellent.
   

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3. A

   Aldo

   Cancun

   1 review

   4.0

   1 review

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Waited 30 minimum for reservations which was annoying server was amazing
   

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4. J

   Jared

   Richmond

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   despite our reservation, we weren’t sat for 30 minutes. they ran out of steak and we weren’t notified for another 45 minutes after I’d ordered it.
   

   JackieResponded 3 days ago

   Thank you for taking the time to share your feedback about your experience at Jackie on Valentine’s Day. We sincerely apologize for not meeting your expectations, whether in service, wait time, or food. A special evening like this should be seamless, and we regret that we fell short. We take full responsibility. We encountered an unexpected issue in the kitchen that contributed to this outcome, and we are already implementing improvements to ensure better service, especially during high-demand occasions. We would love to invite you back so we can provide the exceptional experience you deserve. Our manager will be reaching out personally in the next few days to discuss your visit and ensure your next one is nothing short of excellent.
   

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5. k

   kevin

   Palm Springs

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Took forever to get the food. Got the Main meal before the appetizer because they forgot. Food was subpar at best.
   

   JackieResponded 3 days ago

   hank you for taking the time to share your feedback about your experience at Jackie on Valentine’s Day. We sincerely apologize for not meeting your expectations, whether in service, wait time, or food. A special evening like this should be seamless, and we regret that we fell short. We take full responsibility. We encountered an unexpected issue in the kitchen that contributed to this outcome, and we are already implementing improvements to ensure better service, especially during high-demand occasions. We would love to invite you back so we can provide the exceptional experience you deserve. Our manager will be reaching out personally in the next few days to discuss your visit and ensure your next one is nothing short of excellent.
   

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6. G

   Gabriel

   Washington DC

   1 review

   3.0

   1 review

   Dined on February 14, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   The food was cold and undercooked in some places. For example, the risotto. The menu did not explain if plates had Raw Fish on them. The waiting time for the food was long. The music and overall experience were good, 5/10.
   

   JackieResponded 3 days ago

   hank you for taking the time to share your feedback about your experience at Jackie on Valentine’s Day. We sincerely apologize for not meeting your expectations, whether in service, wait time, or food. A special evening like this should be seamless, and we regret that we fell short. We take full responsibility. We encountered an unexpected issue in the kitchen that contributed to this outcome, and we are already implementing improvements to ensure better service, especially during high-demand occasions. We would love to invite you back so we can provide the exceptional experience you deserve. Our manager will be reaching out personally in the next few days to discuss your visit and ensure your next one is nothing short of excellent.
   

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7. G

   Girish

   VIP

   Washington DC

   38 reviews

   5.0

   38 reviews

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went to Jackie for Valentine’s Day and it was our first time there. We ate from the valentines menu and it was really delicious. We ordered the half dozen oysters which were great and for starters I had the butternut squash blossom. My husband had the tuna tostada and it was made very well and had lots of flavor. Next, for entrees I had the steak with potatoes and finished up with the cheesecake and my husband had the yellowtail fish and dessert was coconut custard. All in all we really enjoyed our meal and we would recommend.
   

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8. M

   Manny

   Washington DC

   3 reviews

   1.0

   3 reviews

   Dined on February 14, 2025

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 1

   Had a 6:00 reservation and was seated immediately. From the time we sat down at 6:00 Was not served drinks for 20, appetizers for 45 and dinner for an hour and a half. Multiple couples had food before us, seemed like similar meals so probably some efficiency issues in the back kitchen. I can humbly say that ineffectiveness cost us a reservation that we had later that night.
   

   JackieResponded 3 days ago

   Thank you for taking the time to share your feedback about your experience at Jackie on Valentine’s Day. We sincerely apologize for not meeting your expectations, whether in service, wait time, or food. A special evening like this should be seamless, and we regret that we fell short. We take full responsibility. We encountered an unexpected issue in the kitchen that contributed to this outcome, and we are already implementing improvements to ensure better service, especially during high-demand occasions. We would love to invite you back so we can provide the exceptional experience you deserve. Our manager will be reaching out personally in the next few days to discuss your visit and ensure your next one is nothing short of excellent.
   

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9. R

   Rich

   Orange County

   2 reviews

   5.0

   2 reviews

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I’ve been meaning to dine at Jackie and was waiting for perfect date night. Tired of waiting, I took myself out for a date and had a wonderful meal. The staff was welcoming and attentive, and the service was exceptional. The meal was incredible. I had the octopus, which was cooked to perfection (so easy to overcook, but not here) and the fluke, which was deliciously seasoned with EVOO. I savored every bite and had a wonderful evening. 
   

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10. d

    daniel

    VIP

    Washington DC

    7 reviews

    2.0

    7 reviews

    Dined on February 2, 2025

    1. Overall 2
    2. Food 3
    3. Service 5
    4. Ambience 1

    Too loud with DJ playing. How does that with image of Jackie?
    

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