Jacksons - Southpointe

Review summary

1. D

   Doug

   Pittsburgh5 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome meal. Great service! A++. We all had a great meal and time with our friends.
   

   1 person found this helpful

2. OT

   OpenTable Diner

   Philadelphia2 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 3

   Food was excellent, the brined pork chops were the best I’ve had. Ambiance in the bar seating was much better than the main restaurant. There is an open kitchen concept with window to lessen the sound, but unfortunately the server station is there which looked like a mess. Would be better to block off the kitchen completely. Servers were attentive and food came out quickly.
   

   Is this helpful?

3. S

   Samantha VIP

   Pittsburgh8 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Have never been here husband and I wanted to try a new place and will def be back. Loved everything about this place how it looked, food, and service was wonderful.
   

   Is this helpful?

4. E

   Ella

   Pittsburgh1 review

   5.0

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience was one we will not forget. We were celebrating our 3rd anniversary, and we will most definitely be back because it was a perfect night.
   

   Is this helpful?

5. C

   Carly

   Pittsburgh6 reviews

   5.0

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious- a little pricey but good for a every once in a while meal! Server was amazing
   

   Is this helpful?

6. T

   Todd

   Pittsburgh3 reviews

   5.0

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We got to Jacksons frequently..... as usual everything was perfect!
   

   Is this helpful?

7. B

   Bryan

   Cincinnati12 reviews

   5.0

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So glad I went there for brunch. Great food, calm relaxing atmosphere and service was impeccable.
   

   Is this helpful?

8. A

   Ann Marie

   Pittsburgh31 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A group of 6 went to Jacksons to celebrate a birthday. It is definitely a special occasion place, the food was great, the service was above and beyond. We were not rushed to finish and leave being that it was the day after Valentines Day.
   

   Is this helpful?

9. L

   Lauren

   Pittsburgh2 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The brussel sprouts appetizer is so good! You can’t go wrong with the honey chicken or filet. Yum!
   

   • 
   • 
   • 

   Is this helpful?

10. D

    Dawn

    Pittsburgh9 reviews

    1.0

    Dined on February 15, 2025

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1

    Our reservations were 8:15 and we arrived 5 minutes early: we stood in a long line at the front desk for 15 minutes while we watched several of the associates just look at the line and whisper among themselves. We were finally seated and waited another 15 minutes just to get water. The server never apologized, never introduced herself and while waiting painfully long for just the first course-we us to ask for at least some bread. When she finally brought us the first course, she forgot the dressing for the salad and then continued to forget until she realized and brought one small serving with no apology yet again. Then we sat there after my husband had his salad and crostini and waited while we watched others waiting and very few getting served. We watched out several make a decision NOT to come back and tell us there way a delay. When it was almost 2 hours in, we asked to see the manager. The assistant came over only to tell us in would be another 20 minutes for our food. The tables beside us had all been waiting that long as well. Everyone became upset. The Assistant was nice and offered us a gift card but the damage was done. The GM should have come over or even been present. We are care takers for 2 sets of parents and we just wanted a lovely night out. We are very patient but this was a AWFUL unprofessional experience from beginning to end.
    

    Is this helpful?