Jakers Bar and Grill - Great Falls

Review summary

1. K

   Kylor

   Montana

   1 review

   1.0

   1 review

   Dined on December 8, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   My group waited there for 3 hours and didn’t get our food at all but still had to pay.
   

   Jakers Bar and Grill - Great FallsResponded 1 day ago

   We would like to sincerely apologize for your service during your recent visit. We are very concerned that you never received your food and still were asked to pay. We would like to discuss this further and ask that you please contact the restaurant. Thank you for taking the time to leave us your review and we hope to hear from you soon.
   

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2. B

   Brenda

   Montana

   1 review

   3.0

   1 review

   Dined on December 7, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Took too long for drinks and food to arrive, and my guest never received her second vegetable.
   

   Jakers Bar and Grill - Great FallsResponded 7 days ago

   Brenda, Thank you for taking the time to leave us your feedback. We apologize that we did not provide a great service experience. We will be reviewing your review with our management team. Thank you again and hope to serve you again in the future.
   

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3. c

   carl

   Puebla

   6 reviews

   4.0

   6 reviews

   Dined on November 11, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Best restaurant in Great Falls. Exceptional service. We arrived at 5:15am and they were already out of Prime Rib. We ordered a TBone steak instead. A little over done for a medium rare. However still very good. The shrimp cocktail was a winner .... reminded us of the 70s... cold crisp shrimp with the perfect cocktail sauce. If one is not looking for burger, this is restaurant a excellent alternative. (The restaurant with the best burgers on Montana is closed on Monday)
   

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4. D

   Duane

   Montana

   1 review

   2.0

   1 review

   Dined on November 2, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   Shane was a good waiter. We were seated 10 min after our reservation time. We waited 50 minutes for our food. The baked potato was mushy. There was too much fat on the prime rib. Ruined our 31st anniversary dinner.
   

   Jakers Bar and Grill - Great FallsResponded on November 11, 2024

   Duane, we apologize that we let you down on such a special occasion. These are not our typical standards for our food at Jakers. We appreciate you taking the time to leave your review. We hope to serve you again in the future.
   

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5. F

   Fred

   Denver

   20 reviews

   2.0

   20 reviews

   Dined on September 13, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Cedar plank salmon was way undercooked even though I asked for it medium well. Asked for no salt on margarita, but it had salt and was disappointing. Not worth the cost. Wouldn’t recommend.
   

   Jakers Bar and Grill - Great FallsResponded on October 17, 2024

   Fred we are sorry to hear about your experience. We clearly missed the mark during your visit. We hope that we have the opportunity to serve you again.
   

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6. C

   Charlotte

   Phoenix

   1 review

   4.0

   1 review

   Dined on August 31, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The cedar plank salmon, seared ahi, shrimp and cream cheese wontons, and sides (especially the loaded baked potatoes) were all absolutely delicious. Our server Patti Sue was lovely, knowledgeable, funny and engaging. All of our food arrived at the table piping hot, right off the grill. That's rare in most restaurants. The scones and honey butter are a unique, special treat. All of it was fantastic.
   

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7. D

   Daryl

   Ottawa

   2 reviews

   5.0

   2 reviews

   Dined on August 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing service and menus. Enjoy the lobster bisque. Steaks cooked to perfection. Special shout out to David for excellent service.
   

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8. J

   Julie

   Calgary

   4 reviews

   1.0

   4 reviews

   Dined on August 21, 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 4

   They did not have our reservation in their system, even though I had the reservation confirmation on my phone, but they found us a seat. Brought water right away and we asked about the steak cap - their website indicated that they had a limited supply each day. So we ordered the steak caps, myself medium/well and my friend medium/rare. We ordered drinks at the same time. Waitress said she’d be right back with scones and honey butter. We waited 20 minutes for the drinks. Then our salad side dish was delivered to our table. About halfway through eating our salads a different waitress brought one plate with a steak and a baked potato and one plate with just a baked potato. We asked where the other steak was. So she went off to find out. Meanwhile I cut into my “medium/well” steak and found it quite rare. So I presumed it was my friends steak. The waitress showed up and said there must have been a “glitch” in the system but she’d added the other steak. I told her my steak was medium rare and she whipped it away to be cooked more. She had also delivered the scones and butter. Next she returned with my plate with the steak more cooked. My friend had started eating the baked potato. Eventually she appeared with my friends medium/rare steak on a plate with another potato - minus the chives. My steak ended up being very well done and hard to chew, my potato was lukewarm by this point. My friends steak was perfect for her. The scones and butter were divine. The waitress was not attentive at all. Hard to find her unless she was at our table. Very disappointed with the level of service. She came to clear our plates and asked if we wanted dessert. No apology for the mix up with the food. Asked if we wanted one bill or two. She brought the two bills and left. We paid in cash with a less tip than we would usually leave due to poor service. It was disappointing. We should have complained to the manager but we just wanted to leave.
   

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   Jakers Bar and Grill - Great FallsResponded on October 17, 2024

   Julie we would like to apologize for the level of service that you received during your visit. We strive for much higher standards than what you received. Thank you for the important feed back and we hope to see you again in the future.
   

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9. C

   Charles

   Montana

   1 review

   2.0

   1 review

   Dined on August 15, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   I took my wife to Jakers for our anniversary. We drove from Helena 87 miles away to have what we thought was going to be a good dinner. My wife had a tenderloin and it did not have much flavor but was cooked correctly. I ordered a rib steak with garlic fries. The garlic fries came out in a side dish in about a half inch of butter making them soggy. I ordered my steak medium rare and when it arrive it was very rare but not wanting to complain I tried eating it and managed 4 bites. My steak although undercooked also had very little flavor and was grisly. I have been in the food industry for over 30 years so I know that they didn't grow the animal that the steak came from and I don't hold that against them. But the preparation could have been much better. Our server was great and she went to her manager and informed her of the problem and they did take some off the bill. For that I was grateful.
   

   Jakers Bar and Grill - Great FallsResponded on October 17, 2024

   Charles we are sorry to hear about your experience. We apologize that we did not come through on your special day. We hope to be able to serve you again in the future.
   

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10. R

    Rex

    Edmonton

    2 reviews

    4.0

    2 reviews

    Dined on August 15, 2024

    1. Overall 4
    2. Food 5
    3. Service 1
    4. Ambience 5

    Food was as good as we remembered from our last visit 10 years ago. The service was terrible the young woman really need further training
    

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