Joe's Crab Shack - Louisville

Review summary

1. OT

   OpenTable Diner

   Cleveland2 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Waitress was great. Staff changed tables upon our arrival and that caused an issue but was resolved in time
   

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2. L

   Lucy

   Louisville2 reviews

   2.0

   Dined on February 22, 2025

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   It was our first and last time. Food was not tasty.
   

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3. B

   Brian VIP

   Detroit141 reviews

   5.0

   Dined on January 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service and food were top notch. Our Server Bobbi Jo was great. Very good food served just as it was available which is so nice. We will be back.
   

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4. M

   Matthew

   Louisville2 reviews

   1.0

   Dined on December 25, 2024

   1. Overall 1
   2. Food 2
   3. Service 5
   4. Ambience 2

   Food is just extremely underwhelming every time we go here. Sent back 2 entrees and appetizers because they were cold and soggy. $100 later for 4 people with happy hour bar food specials for appetizers, it’s just the last time I’ll go back.
   

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5. D

   Danna

   Louisville1 review

   5.0

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Es la 2da vez q visito el lugar y lo amo, me gusta la tranquilidad, el servicio, la hermosa vista y la decoración. También los trabajadores son muy agradables y brindan un buen servicio. Volvería miles de ocasiones más
   

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6. J

   Jake

   Toledo7 reviews

   1.0

   Dined on December 9, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We were one of only three tables in the entire restaurant, food took an hour and twenty minutes and was all cold and 7 of our 9 orders were wrong, like…severely wrong. 4 of our crab boil pots had only crab and no corn, sausage or potatoes. It took 20 more minutes to get the other items, and they were just brought out on side plates from a microwave (no seasoning). The manager offered us free desserts, and I asked that the orders we waited 20 more minutes to be completed be comp’d. They agreed to credit ONE kids order for $15 and three free desserts. I’ll absolutely never eat here again, and likely never a Joe’s Crab Shack again.
   

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7. D

   David

   Louisville1 review

   3.0

   Dined on December 1, 2024

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 4

   I’ve had uneven food preparation. I’ve recently taken my family there and, unfortunately, the last few times the food has been awful. Once is an outlier or a bad day for the cook but 3 times is now a trend. We always get the queen or king crab leg entrees alongside several servings of mussels and the last few times both have been overcooked. The crab had disintegrated in the shell and the mussels were cooked just as poorly. It’s frustrating to encounter this when you’re spending upwards of $350 or more for your family dinners (the last two times were birthday dinners).  With the money that we often spend there we’ve decided we should try other venues. 
   

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8. J

   Jonathan VIP

   Cleveland52 reviews

   3.0

   Dined on November 6, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 2

   Food was okay, exactly what you would expect from a place like this. Nothing was inedible, some things like the steamed shrimp just weren’t prepared the best way, the shrimp weren’t really cleaned so most had the mud vein still intact which is just not appetizing. Server/bartender was great and so were the drinks.
   

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9. J

   Jennifer

   Louisville6 reviews

   2.0

   Dined on November 2, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Service was extremely slow. Parts of our meals didn’t come with everything it was supposed to. Took almost 30 minutes before we got our drinks. And we’re able to order.
   

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10. F

    Felicia

    Charlotte5 reviews

    3.0

    Dined on October 26, 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 4

    Food was ok and not very hot but service was great! Seated us on time per our reservation.
    

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