JoJo's Shake Bar - Orlando

Review summary

1. L

   Lisa

   Charleston

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   We had gone for the holiday ornament painting to be told it had to be booked online and took place outside. Service was so-so. Upon getting the check we were told all tables automatically have a gratuity added. Overall a disappointing evening.
   

   JoJo's Shake Bar - OrlandoResponded 1 day ago

   Thank you for sharing your experience, and we’re truly sorry to hear that your visit didn’t meet your expectations. We apologize for the confusion regarding the ornament painting reservation and location—it’s definitely something we’ll work on making clearer for future guests. We also understand how important service is, and we’ll be addressing your feedback with our team to improve the overall experience. As for the automatic gratuity, we try to be transparent with our policies, but we’ll ensure this is communicated more clearly in the future. We value your feedback and hope you'll consider giving us another chance to provide a better experience next time. Thank you again for your input.
   

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2. M

   Marissa

   Caribbean

   10 reviews

   vip
   5.0

   10 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Surprisingly delicious food. Smash burger was so good and the milk shakes are incredible. Come hungry.
   

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   JoJo's Shake Bar - OrlandoResponded 3 days ago

   Thank you for the awesome review! We're so glad you enjoyed the smash burger and milkshakes. They’re definitely made to satisfy big appetites, so it’s great to hear you came hungry! We can’t wait to have you back for more delicious bites and shakes.
   

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3. M

   Malika

   Orlando

   1 review

   5.0

   1 review

   Dined on November 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I went for my birthday the day before Thanksgiving and This Lovely Place Showed This Birthday Girl an Unforgettable Moment. A must come... Try the onion ring tower and the Rudolph Flight... its Darn Good Too!
   

   JoJo's Shake Bar - OrlandoResponded 3 days ago

   We're so honored that you chose JoJo's shakeBAR to celebrate your birthday! We're thrilled to hear that you had an unforgettable experience with us. The onion ring tower and Rudolph Flight are definitely crowd favorites—so glad you enjoyed them! We can't wait to welcome you back for more delicious moments. Happy belated birthday!
   

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4. B

   Bronwyn

   Orlando

   5 reviews

   3.0

   5 reviews

   Dined on November 25, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   It was an okay experience. Front attendant wasn’t there when I came in, took 5 minutes to address me. Once I was seated I watched the two servers debate over who has our table. Service was slow, and server did the bare minimum. The server asked me if I’ve been there before, which I indicated yes. I didn’t like that he went out the way to remind/inform me about the 20% automatic deduction. He paused after saying it as though that made a difference (yes I am black and so was he) like I couldn’t afford it. I wanted an eggnog shot but they were out, the server didn’t make any other recommendations. Server only came around to take order and checked up one time after the food arrived and I ate half. Between the prices and the service (typical at establiments that automatically take 18-20% gratuities) this was my 5th and last time trying this place. I have tried it since the first week opened throughout different seasons and it’s just not worth it overall if you are not a content creator. I don’t mind tipping my servers but there is a clear attitude at establishments that automatically take them out, the staff doesn’t feel the need to make the experience nice or unique. Honestly, the food was okay. The best thing I bought was the $5 over priced seasonal cookies.
   

   JoJo's Shake Bar - OrlandoResponded on November 26, 2024

   Hi, thank you for sharing your feedback with us. We're really sorry to hear about your recent experience, and we truly appreciate your honesty. We strive to provide excellent service, and it’s clear that we missed the mark during your visit. We understand how frustrating it can be when the service doesn’t meet expectations, especially when it feels like there's a lack of attention. We want all our guests to feel welcomed, valued, and taken care of, and we’ll definitely be taking your comments into account to improve. We sincerely hope you'll give us another chance to provide you with the kind of experience you deserve. If you’d like to chat further, feel free to reach out to us directly. Thanks again for taking the time to share your experience. We hope to see you back soon!
   

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5. D

   Deanna

   Orlando

   1 review

   5.0

   1 review

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Highly recommend JoJo's Shake Bar, especially for their Winter Wonderland! I can't think of one negative thing about our experience. The ambiance, the food, the service... everything was A+++! Didn't experience the shakes, but they looked amazing. Really fun place!
   

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   JoJo's Shake Bar - OrlandoResponded on November 25, 2024

   Thanks for visiting us at JoJo's Shake Bar - Orlando! We're thrilled to hear that you had a great experience and that you enjoyed our Winter Wonderland. We take pride in offering the best food and service, so your feedback means a lot. We're glad you found the ambiance to be fun and enjoyable. We hope to see you again soon for more memorable experiences!
   

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6. J

   Joshua

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service! We got there when they opened and the waitress took care of us and the food was excellent!
   

   JoJo's Shake Bar - OrlandoResponded on November 18, 2024

   Hi, Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed your experience at JoJo's Shake Bar - Orlando. It's always our goal to provide excellent service and delicious food, and we're glad we hit the mark for you. We appreciate your kind words and look forward to serving you again soon! Best, The Management Team
   

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7. j

   james

   Orlando

   1 review

   5.0

   1 review

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and excellent food! First time at JoJo's and it did not disappoint.
   

   JoJo's Shake Bar - OrlandoResponded on November 18, 2024

   Hello, Thank you for your wonderful review! We're thrilled to hear that you enjoyed your first visit to JoJo's Shake Bar - Orlando. It's fantastic to know that our service and food met your expectations. We strive to provide an excellent dining experience for all our guests, and your feedback lets us know we're on the right track. We look forward to serving you again soon. Best, The Management Team
   

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8. F

   Faye

   Las Vegas

   19 reviews

   5.0

   19 reviews

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful decorations for The Holidays. Friendly service and delicious milkshakes!!
   

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   JoJo's Shake Bar - OrlandoResponded 3 days ago

   Thank you so much for your kind words! We're so happy to hear that you loved the holiday decorations and enjoyed the milkshakes. We can't wait to see you again soon for more festive fun and delicious treats!
   

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9. J

   Jazlyn

   Orlando

   12 reviews

   5.0

   12 reviews

   Dined on October 24, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Loved pumpkin painting with my friends! Sat us quickly and the hosts were super sweet.
   

   JoJo's Shake Bar - OrlandoResponded 3 days ago

   Thanks for the review, Jazlyn! We're thrilled to hear that you and your friends loved our pumpkin painting. It's wonderful to know that you were served quickly and found our hosts to be super sweet. We strive to provide excellent service and great food at JoJo's Shake Bar - Orlando. We appreciate your feedback and look forward to welcoming you back soon!
   

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10. C

    Catherin

    Orlando

    2 reviews

    4.0

    2 reviews

    Dined on October 21, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    I love the placa, location and the experience, once you are in the painting process the server maybe forget a little bit about you. Keep in mind they don’t validate the parking ticket like other restaurants.
    

    JoJo's Shake Bar - OrlandoResponded on October 28, 2024

    Thanks for visiting us! We're thrilled to hear that you love our place, location, and experience at JoJo's Shake Bar - Orlando. We appreciate your feedback on the service, and we're sorry if you felt overlooked. We're always striving to provide the best for our guests, and your input helps us do that. We hope to see you again soon!
    

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