JoJo's ShakeBAR - River North

Review summary

1. A

   Amanda

   Milwaukee

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Didn't get to order the hot cocoa flight off the winter wonderland menu, even tho it was still the theme of the occasion. Out of Andes candies for the mint shake. At the end our server did not notify us that the tip was included in our bill so we double tipped.
   

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2. T

   Tara

   Minneapolis

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family (6 kids and hubby) come every year over the holidays and JoJo’s has become our family tradition! From 6 to 15, my kids love this place and so do my husband and I. Thanks for making our annual celebration memorable, JoJo’s!
   

   JoJo's ShakeBAR - River NorthResponded 5 days ago

   We're so honored to be part of your family tradition! Thank you for choosing JoJo's for your annual celebration—it means the world to us that you and your kids, from 6 to 15, love spending time here. We can’t wait to make even more memories with your family next year!
   

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3. H

   Hannah

   Milwaukee

   1 review

   1.0

   1 review

   Dined on January 3, 2025

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   We ate in the kid/family Christmas tent. The wait staff seemed less than interested to be there and was not super helpful when asking for suggestions of what to eat. The music playing was also very inappropriate for a kids themed area (Pony by Genuine for example). Would not recommend or go back
   

   JoJo's ShakeBAR - River NorthResponded 5 days ago

   Thank you for sharing your experience with us. We sincerely apologize for the lack of enthusiasm from the wait staff and for the inappropriate music choice in the family area. While we are a place for guests of all ages, we always try to ensure the music is appropriate for the setting, especially in family-friendly spaces. Your feedback is really important to us, and we will address both of these concerns with our team. We want to provide a welcoming, fun atmosphere for everyone, and we appreciate you bringing this to our attention. We hope you’ll consider giving us another chance in the future, and if you'd like to discuss your experience further, feel free to reach out to us directly, Thank you again for your valuable input!
   

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4. A

   Ambalavanan

   VIP

   Greater Boston

   6 reviews

   3.0

   6 reviews

   Dined on January 1, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   The pop place holiday drinks were great, the restaurant only serves drinks from their menu, you can’t order a gin and tonic. The holiday decorations were photogenic. Food was good, service was slow, make sure to wear comfortable jackets.
   

   JoJo's ShakeBAR - River NorthResponded on January 2, 2025

   Thank you for sharing your experience! We’re glad to hear you enjoyed the holiday drinks, decorations, and food. We apologize for the slow service and understand how frustrating that can be. We also want to clarify that we have a full-service bar and bartender on staff, so you can absolutely order any drink you’d like. If there was any miscommunication regarding that, we sincerely apologize. We appreciate your feedback and hope to see you back soon to enjoy more festive vibes and delicious treats!
   

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5. K

   Katie

   Las Vegas

   1 review

   1.0

   1 review

   Dined on December 31, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Service was absolutely terrible and the food was subpar. Came out cold, missing an entire meal for our table of 5. We went so our kids could enjoy the desserts but had such a terrible experience we didn’t even order any. Take your money elsewhere, this place is a mess.
   

   JoJo's ShakeBAR - River NorthResponded 5 days ago

   We are truly sorry to hear about your experience, and we sincerely apologize for the issues you encountered with both the service and food. It’s disappointing to hear that your meal was not up to expectations, and that your visit didn’t live up to the fun experience we aim to provide. Your feedback is invaluable, and we will be addressing this with our team to ensure this doesn’t happen again. We always want to deliver top-notch service and delicious food, and we regret that we missed the mark during your visit. If you'd like to discuss this further, please reach out to us directly. We hope to have the opportunity to make things right.
   

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6. K

   Karl

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great waiter! Food was surprisingly good! Fun atmosphere.
   

   JoJo's ShakeBAR - River NorthResponded on January 2, 2025

   Thanks for visiting us, Karl! We're thrilled to hear that you enjoyed the food and found our atmosphere to be fun. We always aim to provide a great experience for our guests at JoJo's ShakeBAR - River North. We appreciate your feedback and will strive to improve in this area. Looking forward to serving you again soon!
   

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7. E

   Elizabeth

   Mobile

   1 review

   3.0

   1 review

   Dined on December 31, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   The kids’ New Year’s Eve party was rather disappointing. The cups for the toast kept falling apart, which was hard for my 3 year old. They didn’t turn down the music or call attention to the countdown, so we basically missed it. Service was AWFUL. None took our order at all for 25 mins. 15 mins later our shakes finally came. One of our promised apps came 20 mins later with our food. The onion rings never came, I had to repeatedly request them and finally got them after we tracked down the server because we were ready to go but he hadn’t been by for 20 mins again. I usually love JoJo’s but this experience was lousy, especially with a small child…at an event for small children. Our corner was also FREEZING.
   

   JoJo's ShakeBAR - River NorthResponded on January 2, 2025

   We are truly sorry to hear about your disappointing experience at our New Year’s Eve party. We understand how frustrating it must have been, especially with a young child. The issues with the cups, music, service delays, and temperature are certainly not the standard we aim for. We deeply apologize for the lack of attention to the countdown, slow service, and the difficulty in getting your order fulfilled. Your feedback is incredibly important, and we will address these concerns with our team to ensure a much better experience in the future. We truly value your continued support and hope you’ll give us another chance to provide the enjoyable experience you deserve. Thank you for sharing your thoughts.
   

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8. K

   Kara

   Chicago

   1 review

   1.0

   1 review

   Dined on December 31, 2024

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   The staff was very friendly but they were experiencing some major operational issues. We waited an hour for our food to arrive. I also would have appreciated more heating lamps as the pop up are was rather drafty.
   

   JoJo's ShakeBAR - River NorthResponded on January 2, 2025

   Thanks for the feedback, Kara. We're glad to hear that you found our staff friendly, but we're truly sorry to hear about your wait time and the heating lamps. We understand how this could have affected your experience and we assure you that we're looking into these issues. We hope to provide you with a better experience on your next visit.
   

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9. L

   Lisa

   Chicago

   6 reviews

   3.0

   6 reviews

   Dined on December 31, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   The offering of the Kids NYE event was awesome!! Great value for what you get. I think it was a little disorganized as far as staffing and such. Our server said they thought it was just a regular day and didn’t know about the event until they got to work. Waited a long time for our entrees. Great atmosphere in the wonderland. Had a lot of kids running around unsupervised though which was a bit annoying. Our kids loved their shakes and brunch lunch!
   

   JoJo's ShakeBAR - River NorthResponded on January 2, 2025

   Thank you for your feedback, and we're so glad to hear your kids loved their shakes and brunch! We truly appreciate your comments about the event and are sorry to hear that it felt a bit disorganized. It’s unfortunate that our staff wasn’t fully prepared for the event, and we’ll make sure to better communicate our plans with the team in the future to avoid delays. We’ll also work on ensuring a more controlled environment for all guests. Your feedback is valuable, and we’ll take it into account to improve the overall experience for next year’s event. Thank you for sharing your thoughts, and we hope to see you again soon!
   

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10. K

    Kristen

    New York City

    3 reviews

    2.0

    3 reviews

    Dined on December 31, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 4

    This was our second time going to Jojo’s ShakeBAR - River North. The atmosphere and drinks are very “instagrammable”, but we continue to be disappointed by the food quality and service. We ate outside in the festive tent, which, was fun. But we only ordered two things (hot chocolate and a milk shake). The hot chocolate came quickly, but was lukewarm at best. We actually finished the hot chocolate and were still waiting for the milkshake to come. The flavor of our items was just “okay”. Nothing to get too excited about. The condition of the inside of the restaurant and the bathrooms in particular were very “unattended/shady bar.” Total sketch. Very disappointed. Not giving this place another chance.
    

    JoJo's ShakeBAR - River NorthResponded on December 31, 2024

    Dear Kristen, Thank you for sharing your feedback. We’re sorry to hear your visit didn’t meet expectations. While we’re glad you enjoyed the Winter Wonderland atmosphere, we apologize for the delays and lukewarm hot chocolate, as well as the condition of the restaurant and restrooms. These concerns are being addressed with our team to ensure improvements. We’d love the chance to make it right. Please contact us so we can assist with your next visit. Thank you again for helping us improve.
    

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