JoJo's ShakeBAR - Scottsdale

Review summary

1. OT

   OpenTable Diner

   VIP

   Chicago

   52 reviews

   2.0

   52 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Horrible service and it wasn’t very busy. Food was decent/good, fries were barely warm though. Decorated nice for Christmas and the shakes were fun.
   

   JoJo's ShakeBAR - ScottsdaleResponded 1 day ago

   Thanks for visiting us at JoJo's ShakeBAR - Scottsdale. We appreciate your feedback. It's unfortunate to hear that our service did not meet your expectations. We strive to provide excellent service to all of our guests, regardless of how busy we are. We're glad you enjoyed our shakes and found the decor enjoyable for the holiday. We hope to have the opportunity to serve you again and improve your experience.
   

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2. T

   Tree

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   This is fun for a one time experience. The loaded shakes are pricey, as expected, but decent. The hot cocoa flight was fun and tasty. One of the cups was just water covered with marshmallow, but it was corrected. All of our drinks and food was brought to a different table in three different rounds. That was surprising but nothing had been touched by that table. The server mentioned a 20% service fee because we had a part of 6. When the checks came it was printed at the bottom that it was an 18% service fee for a party of six but we were charged the 20%. The food was good. It was a fun place to be and the holiday decor, as well as the general decor, was pleasing.
   

   JoJo's ShakeBAR - ScottsdaleResponded on December 9, 2024

   Hi, Thank you for sharing your experience with us! We’re glad you enjoyed the fun atmosphere, holiday decor, and our loaded shakes and hot cocoa flight. We sincerely apologize for the confusion regarding the service fee. The standard service fee for parties of six or more is 20%, but we understand how the discrepancy on the check could be confusing. We’ll make sure to review this with our team to ensure clarity in the future. We appreciate your feedback and hope to welcome you back soon for another great experience!
   

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3. j

   jane

   VIP

   Phoenix

   9 reviews

   5.0

   9 reviews

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Decor was so fun and festive! Both our waitress and the bartender were super gregarious and fun! Loved it heading back tonight with another group of friends!
   

   JoJo's ShakeBAR - ScottsdaleResponded on December 6, 2024

   Thanks for the feedback, Jane! We're thrilled to hear that you enjoyed the festive decor and found our staff to be fun. It's always a pleasure to host your group back at JoJo's ShakeBAR - Scottsdale. We strive to make every visit a memorable one with great food, service, and value. We can't wait to welcome you back!
   

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4. C

   Carrie

   Phoenix

   4 reviews

   5.0

   4 reviews

   Dined on December 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   First visit, drawn there through advertisement of their winter wonderland decorations and ornament painting. Service was excellent from the host, hostess, server, the bartender that came out to check how we looked our drinks and shared his favorite with us as well as the manager who checked in on us. Shakes are unbelievable, definitely not for the lightweight, lol. Food was great and cocktails were creative and delicious.
   

   • 

   JoJo's ShakeBAR - ScottsdaleResponded on December 4, 2024

   Thank you so much for sharing your wonderful feedback! We're thrilled to hear that your first visit was such a great experience. It’s fantastic that you enjoyed the service, from our team members to the manager, and that our shakes, food, and cocktails hit the mark! We take pride in creating a fun atmosphere, and we're so glad you loved the Winter Wonderland decorations and ornament painting. We can’t wait to welcome you back for more unforgettable treats and great vibes—thanks again for making our day!
   

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5. B

   Barbie

   Phoenix

   1 review

   5.0

   1 review

   Dined on December 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had the nicest waitress! She was so positive, helpful & very friendly! Staff was so nice! Best mother daughter dinner and painting ornament event!!
   

   JoJo's ShakeBAR - ScottsdaleResponded on December 3, 2024

   We're so glad to hear you had such a wonderful experience! It's great to know that your waitress made your mother-daughter dinner and ornament painting event so special with her positive and friendly attitude. We love hosting these events and are thrilled that you enjoyed the atmosphere and service. Thank you for sharing your kind words—hope to see you again soon for another memorable time!
   

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6. A

   Amanda

   Phoenix

   11 reviews

   5.0

   11 reviews

   Dined on November 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing onion rings and creative shakes. One shake enough for 3 people
   

   JoJo's ShakeBAR - ScottsdaleResponded on December 2, 2024

   Thank you for the great review! We’re so glad you enjoyed the onion rings and our creative shakes. They are definitely big enough to share—and it's always fun to enjoy them with friends! We hope to see you again soon for more tasty treats!
   

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7. R

   Rebecca

   Phoenix

   7 reviews

   5.0

   7 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Such a fun experience! The decor is enchanting, our sever was super nice, and the food was very good! I’m looking forward to returning!
   

   JoJo's ShakeBAR - ScottsdaleResponded on November 26, 2024

   Thanks for the review, Rebecca! We're thrilled to hear that you had a fun experience at JoJo's ShakeBAR - Scottsdale and that you enjoyed our decor and food. We're also glad to know that our server could assist you. We appreciate your feedback on our service and we'll strive to improve it. We look forward to welcoming you back soon!
   

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8. J

   Jamie

   Phoenix

   1 review

   5.0

   1 review

   Dined on November 22, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very good environment, do recommend for others!!!!
   

   JoJo's ShakeBAR - ScottsdaleResponded on December 4, 2024

   Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
   

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9. M

   Madilyn

   VIP

   Phoenix

   1 review

   2.0

   1 review

   Dined on November 10, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Great location and fun concept - however it took almost an hour for one martini (with only ~5 other tables in the whole place) and the food and drinks were subpar. Feels like a step up from the cafes inside arcades, complete with children literally running around the restaurant. Prices were average for the area, but I would much rather visit a different restaurant at the quarter at the price point. Overall, would not return.
   

   JoJo's ShakeBAR - ScottsdaleResponded on November 13, 2024

   Thanks for the feedback. We're glad you liked our location and fun concept, but we're sorry to hear that the wait time and food quality didn't meet your expectations. We're committed to providing excellent service and it seems we fell short during your visit. Your comments about our pricing and food quality will be taken into account as we strive to improve. We hope you'll reconsider and give us another chance to impress you. Best, JoJo's ShakeBAR - Scottsdale Management Team
   

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10. A

    Alyssa

    Phoenix

    1 review

    1.0

    1 review

    Dined on November 2, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 3

    My friends and I bought the pumpkin patch deal, and it turned out to be a terrible experience. When we arrived around 8:30 pm, it wasn’t busy at all. We waited several minutes at the hostess stand before anyone even acknowledged us. After finally being seated, it took another 10 minutes before we received any service. And this is the same service we recieved throughout the entire dinner. The “Pumpkin Patch” was advertised as a chance to pick your own pumpkin, but they simply brought pumpkins out from the back. Throughout our time there, we barely got any service, and no one even refilled our water. When we tried to order, it seemed like many items were "sold out the previous day.” The food was decent, but there was nothing particularly special or memorable about it. When it came time to pay, cocktails were advertised as $5 off with purchase of the Pumpkin Patch experience and when we were getting charged full price I explained the deal to the waitress and she said that was “happy hour” price although that is not what was advertised. So, we ended up paying full price when we expected a discount. Overall, I wouldn’t recommend this place to anyone. Even the milkshakes were disappointing. People seem drawn to this place only because of how well it’s advertised. Save your money and go somewhere else.
    

    JoJo's ShakeBAR - ScottsdaleResponded on November 7, 2024

    Hi Alyssa, thank you for sharing your feedback. We’re truly sorry to hear about your experience and want to apologize for the delay in service. We're also sorry that the pumpkin painting didn’t meet your expectations. Regarding the cocktails, it sounds like there may have been some confusion, as our $5 off promotion is part of our happy hour and isn’t connected to the pumpkin painting experience. We understand how this could be frustrating, and we apologize for any miscommunication. We hope you’ll consider giving us another chance to provide the experience you deserve!
    

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