Joseph's Restaurant

Review summary

1. G

   Grace

   Melbourne

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Though the food was delicious, and the mansion and garden setting beautiful, the cost is too steep as the service is amateur and the food (though good) not mind blowing.
   

   Joseph's RestaurantResponded 1 day ago

   Dear Grace, Thank you for sharing your feedback. We're glad you enjoyed the food and the setting. We understand your concerns about the service and the pricing, and we appreciate your honesty. We strive to provide a great experience for all our guests, so we'll take your comments into consideration as we continue to improve. We hope to have the opportunity to welcome you again in the future.
   

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2. H

   Helena

   Melbourne

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Upon attending the entrees, I found no spoons for the dips, no knifes for the cheese. Later I thought there would have been either cream, ice cream or custard for the pudding. Maybe a Pav would have been well received. The menu mentioned Yorkshire puddings but they were not to be seen. Also I saw on several occasions there were no plates around the hot food table for extras or seconds. I noticed a few people complaining about this problem. No spoons for desserts. I think the most important thing and all our table agreed was every thing should have been labeled.
   

   Joseph's RestaurantResponded 1 day ago

   Dear Helena, Thank you for taking the time to provide such detailed feedback. We genuinely appreciate your insights, as they help us improve our service and offerings. We apologize for the oversight with the utensils and the missing items like the Yorkshire puddings and the dessert spoons. We also understand how important it is to have everything clearly labeled, and we'll make sure to address that in future events to improve the experience. Your comments are invaluable, and we’ll work on these points to ensure we can deliver a more seamless and enjoyable experience next time. We hope to welcome you back soon!
   

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3. K

   KAYE

   Melbourne

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our Christmas lunch experience at the Mansion, Werribee was wonderful . The management and staff were very helpful and assisted with our change of tables without any issue. They were so welcoming.
   

   Joseph's RestaurantResponded 1 day ago

   Dear Kaye, Thank you so much for your kind words! We’re thrilled to hear that you had a wonderful Christmas lunch experience at The Mansion. It’s great to know that our team was able to assist with your table change and make your visit more enjoyable. We truly appreciate your feedback and look forward to welcoming you back for another memorable occasion!
   

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4. M

   Marlon

   Melbourne

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Friendly service, nice ambience, spread was ok. Enjoyed the Christmas lunch.. thank you ..!
   

   Joseph's RestaurantResponded 1 day ago

   Dear Marlon, Thank you for your feedback! We're so glad to hear you enjoyed the Christmas lunch and appreciated the service and ambience. We always aim to create a welcoming atmosphere, and it's great to know you had a positive experience. We hope to welcome you back for another special occasion soon!
   

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5. R

   Rebecca

   Melbourne

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Joseph’s never disappoints. Consistently great food and service
   

   Joseph's RestaurantResponded 1 day ago

   Thank you so much for your kind words! We’re thrilled to hear that Joseph’s continues to meet your expectations. Consistency in both food and service is something we take great pride in, and we’re grateful for your continued support. We look forward to welcoming you back soon!
   

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6. B

   Bianca

   Las Vegas

   1 review

   1.0

   1 review

   Dined on December 4, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Food was extremely disappointing. Risotto hardly had any mushrooms, steak was char grilled. Waited 40min between starter ending and main. Yet there were only 3 tables of few guests. Sent our steak back, and was still charged for it
   

   Joseph's RestaurantResponded 1 day ago

   Dear Bianca, Thank you for your feedback, and we're sorry to hear your experience didn’t meet expectations. We apologize for the issues with the risotto, steak, and the wait time. This is not the standard we strive for, and we’ll be addressing these concerns with our team. We appreciate your comments and hope you’ll give us another chance in the future.
   

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7. N

   NIEN

   Melbourne

   1 review

   5.0

   1 review

   Dined on November 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Friendly service with amazing view, we had a wonderful evening.
   

   Joseph's RestaurantResponded 1 day ago

   Dear Nien, Thank you for your kind feedback! We're so glad you enjoyed the service and view. We look forward to welcoming you again soon!
   

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8. O

   Olitta

   Melbourne

   1 review

   5.0

   1 review

   Dined on November 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went to Joseph’s Restaurant in the Lancemore Hotel Werribee to celebrate our 20th wedding anniversary and my husband‘s 40th birthday. We chose this venue for its location, beauty and uniqueness. It is situated within Werribee Park amongst the state Rose garden, Werribee Mantion, racecourse and Werribee Zoo. The restaurant is housed within a 1800s style mansion building, it’ features different sections to accommodate groups. When we booked we requested for a semi private area and we were most grateful to be accommodated in our own section, comfortably seating our 20 guests, 11 adults, 5 school-age children and 4 toddlers. We were able to have our speeches, prayer time and talk in private without disruption by others, and we appreciate that very much. The staff were so friendly and accommodating, helping to set up our balloons and also providing the 4 requested high chairs for our young ones. Our young ones were able to run freely, the staff were not at all bothered by them and they appreciated having children in the building. Also, as requested, we were given a space to have our celebration cake and we were able to have helium balloons in the space. The food was amazing, our favorite was the pork belly entrée and the chocolate mousse dessert. We can’t thank the staff enough for being so accommodating, fulfilling all our requests and making the night so special. We highly recommend Joseph’s Restaurant for any groups and any celebrations. Thank you very much to the staff, especially Victor, who looked after our group.
   

   Joseph's RestaurantResponded 1 day ago

   Dear Olitta, Thank you so much for your wonderful feedback! We’re honored you chose Joseph’s Restaurant to celebrate your 20th wedding anniversary and your husband’s 40th birthday. We’re thrilled to hear that the location, atmosphere, and our team, especially Victor, helped make your celebration so memorable. We truly appreciate your recommendation and look forward to welcoming you back for future celebrations!
   

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9. OT

   OpenTable Diner

   Las Vegas

   1 review

   1.0

   1 review

   Dined on November 16, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   The service was absolutely terrible. I ordered a cocktail mojito ($25) they served it with no mint or lime !! Because they had run out !! Drink service was awful Staff had no idea what they were doing, even with basic drinks …. Gin and tonic I was given a bramble Gin instead of Bombay gin. Good wise My starter of pork belly was great, steak was ok, and they forgot my desert ….. had to ask twice. Overall given the set menu of three courses was $105 It was terrible value for money and the whole experience was such a let down. I stayed at the hotel and had booked dinner for a special occasion. I wouldn’t recommend this place to any friends or family Overall such a below standard experience
   

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10. L

    Lana

    Victoria

    2 reviews

    2.0

    2 reviews

    Dined on November 10, 2024

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 2

    Extremely disappointed in the quality of the food and service, i would expect fresh food made on the premises when paying $99 per head For high tea. Outrageously overpriced for what we received. Sandwiches were dry, scones were dry, and hot food was bought in as were the cakes. The room was hot and we had to ask for the air conditioner to be turned up. It was my husband’s birthday and our table of 5 all left disappointed. Would NOT recommend. Waste of $495.00 😏
    

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