Juliet Italian Kitchen - Georgetown

Review summary

1. W

   William

   VIP

   Austin

   12 reviews

   3.0

   12 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   New Year's Eve for 4 people with a reservation ..... We were seated upstairs, which we wanted. The staff, however, kept the door to the balcony open since people (wait staff and customers) were constantly going in and out resulting in constant cold air blowing into the inside dining area. We asked them to close the door and they said they couldn't per the manager. We then asked to be moved and we were lucky enough to get out of the main draft. Other guests at multiple tables were talking about how cold it was and never took off their jackets. Even when it was down to only one table being served outside, the door remained open. Wound up with our 3rd choice for our bottle wine because the 1st two were not available. One of our party ordered a steak, which was on his menu, and it was also not available. Another of our party ordered squash ravioli. It was served absolutely swimming in butter. Not only did it look unappetizing, it was not very tasty either. Nor was it hot. The table bread and the Italian salad were the best part of the meal. Other items were not particularly bad, just underwhelming. Wait staff did a good job and were fairly attentive. We have been to Juliet's 3 or 4 times since they reopened. Opinion has been the same each time.
   

   Juliet Italian Kitchen - GeorgetownResponded today

   Hi William, Thank you for your feedback. We're sorry to hear about the discomfort due to the cold air and the inconvenience of the door. We understand your concern and we will take this into consideration. We're glad to hear that you enjoyed our food and service. We hope you'll give us another chance to provide an even better experience. Best, Juliet's Italian Kitchen - Georgetown Management Team
   

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2. m

   matt

   San Antonio

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   busy new years night... We had reservations, got there and someone was at our table. We were seated in an area near the bar and it was a black hole of who was supposed to be our wait person. Finally had to go to the bar tender to get service and she said she was our wait person. Service continued to be poor waiting for water and bill. Other patrons on each side had the same issues. This specific area near the bar upstairs was a black hole of service. After conversation with the manager, he did make it right with gift card, but probably wouldn't of come back if it weren't for the gift card.
   

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3. J

   James

   Austin

   12 reviews

   5.0

   12 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Fabulous food and excellent service 👌. Very noisy but well worth the trip.
   

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4. N

   Natasha

   Central Texas

   4 reviews

   3.0

   4 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Calamari had no salt and I could only taste pepper. Lasagna had no meat, apart from one bit of sausage. The marmalade chicken came with a ton of zucchini, only a little bit of fingerling potatoes and the mushrooms were from a can. The space is cute, but the food is not what it used to be
   

   Juliet Italian Kitchen - GeorgetownResponded today

   Thanks for the feedback, Natasha! We're sorry to hear that your experience with our calamari and lasagna didn't meet your expectations. We take pride in our food quality and we're disappointed to hear that we fell short this time. We also appreciate your comment about our space, it's something we take pride in. We'll definitely take your comments into consideration as we continuously strive to improve our offerings. We hope you'll give us another chance to impress you in the future. Best, Juliet Italian Kitchen - Georgetown Management Team
   

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5. E

   Edward

   Las Vegas

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It was the most horrific experience. The food was terrible and the service was horrible. I don’t recommend anyone to eat there. Don’t waste your money on this restaurant 🤬
   

   Juliet Italian Kitchen - GeorgetownResponded today

   Hi Edward, we're really sorry to hear about your experience at Juliet Italian Kitchen - Georgetown. We always aim to deliver a great experience, and we're disappointed to hear that we didn't meet your expectations. We take your feedback seriously and will be addressing the issues you've mentioned with our team. We hope you'll give us another chance in the future to provide a better dining experience. Sincerely, The Management Team.
   

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6. W

   William

   San Francisco

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved the places update, this was our first time back since under new ownership. The place looks great. We sat on the second floor and loved the view of the lights at night. The new owner/ manager came up to us and our waitress comped us a desert for our anniversary. Great staff. We’ll be making it a bi-weekly visit from now on.
   

   Juliet Italian Kitchen - GeorgetownResponded today

   Thanks for the feedback, William! We're thrilled to hear that you enjoyed your first visit to Juliet Italian Kitchen - Georgetown after our recent refurbishment. It's great to know that you loved the new vantage point and especially appreciated our anniversary treat. We're also glad to hear that our staff's efforts to provide excellent service were appreciated. We look forward to your next visit!
   

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7. C

   Connie

   Austin

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Birthday dinner. First time here and it was wonderful. Fantastic service staff and food was amazing .
   

   Juliet Italian Kitchen - GeorgetownResponded today

   Thanks for the feedback, Connie! We're thrilled to hear that you had a wonderful birthday dinner with us at Juliet Italian Kitchen - Georgetown. It's great to know that our food and service met your expectations. We strive to provide fantastic experiences for our guests and your feedback is a testament to our efforts. We look forward to serving you again soon!
   

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8. J

   Judy

   Austin

   18 reviews

   3.0

   18 reviews

   Dined on December 24, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Good …. Not great. The chef just missed the mark on the sauces. Not a good thing for an Italian restaurant. We liked our server but the rest of the staff seemed harried. They seemed unprepared for the large crowd. Been to this restaurant for lunch and it was much better.
   

   Juliet Italian Kitchen - GeorgetownResponded today

   Thanks for visiting us, Judy. We're glad to hear that you enjoyed your meal at Juliet Italian Kitchen - Georgetown. However, we're sorry to hear that our sauces didn't meet your expectations. We strive to provide the best Italian cuisine, and we regret that we fell short this time. We also acknowledge your feedback about our staff's attention and we'll definitely work on improving our service. We appreciate your patience and your honesty, and we hope to have the opportunity to serve you again soon. Best regards, The Management Team
   

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9. J

   James

   Denver

   1 review

   1.0

   1 review

   Dined on December 22, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Chicken Marsala was nasty. Basically fried chicken in a bath of oil. And chicken was over cooked. Table of 6 and 3 people ordered this dish. Everyone said the same. And it took 25 minutes to get our drinks from the bar. Also, the restaurant was stupid loud. Had to yell to talk to anyone. Stressful evening. Will NOT be going back!
   

   Juliet Italian Kitchen - GeorgetownResponded today

   Thanks for the feedback, James. We're truly sorry to hear about your experience at Juliet Italian Kitchen - Georgetown. We take pride in our food and service, and we're disappointed to hear that we fell short during your visit. We understand how frustrating it can be to wait for your drinks and find the restaurant to be too loud. Your feedback is invaluable to us as it helps us improve. We hope you will give us another chance to impress you in the future. Best, The Management Team
   

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10. M

    Melissa

    Des Moines

    2 reviews

    5.0

    2 reviews

    Dined on December 21, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We made reservations for a table upstairs so we could see the lights on the square. We were seated promptly and had the perfect table overlooking the square. Our server joined our table immediately, and took our drink orders, and fresh warm bread was delivered immediately. Once our wine arrived We placed our dinner order. Again, great prompt service. We enjoyed our wine and the beautiful ambiance leisurely while we waited for our soup. I had tomato basil, hubby had butternut squash, both soups were delicious. Our main courses arrived and did not disappoint. I had the beef lasagna, and it was delicious, so much meat! My only suggestion would be a little more cheese. 😉My husband had the white sauce lasagna with an Alfredo sauce with chicken, and it was delicious too. We ended the evening with coffee and tiramisu which was delicious! Bottom line, if you’re looking for a nice dinner, reasonably priced, with great ambiance and wonderful service give Juliet on the Georgetown square a try.
    

    Juliet Italian Kitchen - GeorgetownResponded today

    Thanks for the review, Melissa! We're thrilled to hear that you enjoyed your time at Juliet Italian Kitchen - Georgetown. We're especially happy to know that our service and food met your expectations. We take pride in providing a beautiful ambiance and we're glad you appreciated it. We're also thrilled that you enjoyed our tiramisu and coffee. We look forward to your next visit!
    

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