Juniper

Review summary

1. A

   Andrew

   Western NC

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great service, got us seated from the bar to a table very quickly. Also celebrating a birthday and kept the vibes fun.
   

   JuniperResponded 1 day ago

   Dear Andrew, We are thrilled to hear that our team was able to provide great service, quickly accommodating you from the bar to a table. We will certainly share your praises with them. It is wonderful to know that your birthday celebration was filled with fun vibes—making special moments like these memorable is what we aim for! It was our pleasure having you at Juniper, and we hope to see you again soon. Regards, Will Ruwer General Manager
   

   Is this helpful?

   Report
2. J

   Jason

   VIP

   Richmond

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Juniper is one of our favorite restaurants, but after last night it fell to the bottom of the list. Service was awful. Music was so loud I felt like I was in a dance club. Even our daughters, ages 18 and 21, found it unnecessarily loud.
   

   JuniperResponded 1 day ago

   Dear Jason, We truly appreciate your loyalty to our restaurant and are sincerely sorry to hear about your disappointing experience. We apologize for the service falling short of your expectations. Providing attentive and exceptional service is a priority for us, and we regret that this was not reflected during your visit. Additionally, we understand that the volume of the music detracted from your dining experience. While we aim to create a lively atmosphere, we take your comments to heart and will reevaluate our music levels to ensure a more balanced and enjoyable ambiance for all our guests. Thank you for choosing us, and we hope you will give us another opportunity to provide you with the exceptional dining experience you deserve.  Regards, Will Ruwer General Manager
   

   Is this helpful?

   Report
3. E

   Elizabeth

   Nashville

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Food and service outstanding! Halibut was delicious and unique. Dessert was also very unique and amazing. Only complaint was that the music playlist seemed curated by a 15 yo girl and was loud.
   

   JuniperResponded today

   Dear Elizabeth, We are delighted to hear you enjoyed our outstanding food and service, especially the halibut and dessert. We are glad we could provide a unique and delicious dining experience. We also appreciate your honest input regarding the music. We strive to create an ambiance that enhances your visit, and we will certainly review our playlist and volume to better suit all our guests. It was our pleasure having you at Juniper, and we hope to see you again soon. Regards, Will Ruwer General Manager
   

   Is this helpful?

   Report
4. A

   Abigail

   Charleston

   12 reviews

   5.0

   12 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this place and had brunch this time around, so good!! Will always come back everytime I am in town.
   

   JuniperResponded 7 days ago

   Dear Abigail, We are delighted to hear that you enjoyed your brunch experience and that our offerings continue to impress you. It is always a pleasure to welcome you, and we are honored to be your go-to destination whenever you’re in town. We look forward to seeing you again at Juniper soon for more great meals and memorable moments! Regards, Will Ruwer General Manager
   

   Is this helpful?

   Report
5. A

   Allie

   Omaha

   3 reviews

   4.0

   3 reviews

   Dined on December 12, 2024

   1. Overall 4
   2. Food 1
   3. Service 5
   4. Ambience 5

   Can’t beat the atmosphere, absolutely beautiful. Disappointed in the food, drinks were good.
   

   JuniperResponded on December 13, 2024

   Dear Allie, We are thrilled to hear you enjoyed the beautiful atmosphere and found the drinks to your liking. However, we are sorry to learn that the food did not meet your expectations. Your feedback is invaluable, and we will share it with our culinary team to ensure we continue to refine our offerings and provide a dining experience that matches our ambiance. It was our pleasure having you at Juniper, and we hope to see you again soon. Regards, Will Ruwer General Manager
   

   Is this helpful?

   Report
6. T

   TIM

   Cleveland

   1 review

   3.0

   1 review

   Dined on December 11, 2024

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 5

   Menu is shockingly sparse. Beware. Somehow they don't have coffee available with the three dessert options.
   

   JuniperResponded on December 12, 2024

   Dear Tim, We are sorry to hear that our menu didn’t meet your expectations, and we truly appreciate you bringing this to our attention. We are always looking to improve and will take your comments into consideration as we evaluate our offerings. We also regret that you were unable to enjoy coffee with your dessert. We will review our options to ensure a better experience for future guests. Thank you for choosing us, and we hope you will give us another opportunity to provide you with the exceptional dining experience you deserve. Regards, Will Ruwer General Manager
   

   Is this helpful?

   Report
7. P

   Patrice

   Charleston

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brunch is amazing! Good selection of entrees and cocktails and fantastic service. Beautiful decor too!
   

   • 

   JuniperResponded on December 9, 2024

   Dear Patrice, We are thrilled to hear that you enjoyed our brunch offerings, from the selection of entrées and cocktails to the fantastic service provided by our team. It is also delightful to know you appreciated the beautiful décor—we take great pride in creating an inviting and stylish atmosphere for our guests. It was our pleasure having you at Juniper, and we hope to see you again soon. Regards, Will Ruwer General Manager
   

   Is this helpful?

   Report
8. C

   Charles

   Western NC

   9 reviews

   3.0

   9 reviews

   Dined on December 7, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Nice try but it’s still a hotel restaurant. Probably won’t be back.
   

   JuniperResponded on December 8, 2024

   Dear Charles, We are happy your overall visit was enjoyable, but we want it to be perfect. We strive to exceed the expectations of our guests; therefore, we hope you will accept our apologies for not doing so during your visit. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known. Regards, Will Ruwer General Manager
   

   Is this helpful?

   Report
9. N

   Nicolaus

   Charleston

   1 review

   2.0

   1 review

   Dined on December 7, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   It might be good with a group of people. but if you plan it being a nice dinner with your girlfriend, i wouldn't recommend it. The tables are way too close together, and i couldn't hear anything other than the people around us
   

   JuniperResponded on December 8, 2024

   Dear Nicolaus, We deeply regret to hear that the atmosphere did not meet your expectations for an intimate dinner with your girlfriend. We understand that the table arrangement and noise level can significantly impact the experience, and we sincerely apologize for the discomfort you encountered. Your feedback is valuable and will be shared with our team to explore ways to improve the layout and ambiance of our dining space. We aim to ensure that every guest can enjoy a comfortable and memorable meal, regardless of the occasion. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Regards, Will Ruwer General Manager
   

   Is this helpful?

   Report
10. M

    Megan

    VIP

    Charleston

    17 reviews

    3.0

    17 reviews

    Dined on December 6, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 5

    Portions were very small. Our server was friendly but we had to ask for more water and additional drinks. Food service was very slow. We were there for almost 2 hours.
    

    JuniperResponded on December 8, 2024

    Dear Megan, We are pleased to hear that you found our server-friendly, but we sincerely apologize for the areas where we fell short. We deeply regret that the portions were not satisfying and that you had to wait for water as well as additional drinks for your meal. Your feedback has been shared with our restaurant and kitchen teams to ensure improvements are made in both portion sizes and the pace of service. We value your time and experience and want to ensure that future visits meet or exceed your expectations. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Regards, Will Ruwer General Manager
    

    Is this helpful?

    Report