Justin Lane Establishment

Review summary

1. M

   Melanie

   Brisbane

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Vibrant pizza/pasta restaurant, service was ordinary, slow to the point of checking with the the kitchen prompted by head waiter. Lamb gnocchi was delicious. Good size pizza , hastily put together topping. Complimentary pizza due to ordering error well handled by head waiter.
   

   Justin Lane EstablishmentResponded today

   Hi Melanie, thank you for your feedback. We will transfer the message to the kitchen and again we really apologize for the inconvenience. We are looking forward to seeing you soon to get the proper experience in our restaurant. Cheers ! Anto, JL Management
   

   Is this helpful?

   Report
2. L

   Linda

   Melbourne

   8 reviews

   4.0

   8 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Spent Christmas Eve on holidays here with my family. I highly rate the chilli prawn spaghetti, I loved it. Pinot Gris was also great. Rest of family got pizzas. They are big critics on there pizza. They said it was very nice 7.5/10 . Did feel that the pizzas were a bit over priced though. $27 for a margarita when you need two for your teenaged is steep.atmosphere was quite good but did get a bit loud upstairs.
   

   Is this helpful?

   Report
3. L

   Lisa

   Brisbane

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   Have been to Justins Lane many times and loved it. Food is very amazing, the venue is nice, staff are always friendly and helpful. We took some friends there for dinner last night and the only let down was the waitress. She made ordering seem difficult, she also told me I couldn't order a pasta until I finished the the whole pizza that I still had on the table, I had only eaten 3 slices, as if she was my mother making me finish everything on my plate, I had to tell her how frustrating this is and the pizza is still going to be eaten before she rudely asked in defeat which pasta I wanted. The menu i ordered from was the feed me menu, and I've never had this issue there with this menu until now. Like I said, we have been and ordered the same many times, adding to my frustration this time. The waitress seemed unhappy or like we were the inconvenience everytime we called her over. Was not a pleasant person to deal with. On the positive, the food was fantastic, and we still had a lovely time despite the waitress. I would still go back and still recommend Justin's Lane.
   

   Justin Lane EstablishmentResponded 5 days ago

   Hi Lisa, We appreciate your feedback regarding our service last night and are glad to hear that despite this you still had a lovely time here at JL. On our feed me menu it is our policy to not serve a second round of mains until the first round is finished to minimalize food wastage here at JL, we apologise for any confusion this caused last night and will be sure to explain this more thoroughly in the future! We look forward to seeing you soon! Kind regards, Liam, JL Management.
   

   Is this helpful?

   Report
4. B

   Brian

   Brisbane

   1 review

   5.0

   1 review

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really lovely restaurant. The staff were excellent, and the food was delicious.
   

   Justin Lane EstablishmentResponded on December 14, 2024

   Hi Brian, thank you very much for your lovely feedback! We are looking forward to seeing you again!! Cheers Alejandro, JL Management.
   

   Is this helpful?

   Report
5. D

   Danielle

   VIP

   Gold Coast

   8 reviews

   5.0

   8 reviews

   Dined on December 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and great service. Would recommend going!
   

   Is this helpful?

   Report
6. J

   Jeff

   Gold Coast

   7 reviews

   4.0

   7 reviews

   Dined on November 29, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Went on Friday nite was very busy and noisey could do some thing about sound could not hear speaking apart from that very good
   

   Is this helpful?

   Report
7. J

   Jeff

   Gold Coast

   7 reviews

   5.0

   7 reviews

   Dined on November 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good food value for money service was excellent will come back again and again 
   

   Justin Lane EstablishmentResponded on November 20, 2024

   Hi Jeff, Thank you for your kind 5-star review! We can't wait to have you back for more Booze, Food and Good Vibes! Cheers, Alejandro, JL Management
   

   Is this helpful?

   Report
8. J

   Jo

   Melbourne

   1 review

   2.0

   1 review

   Dined on November 15, 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   This was an anniversary meal given to us as a present. We made it clear at booking that it was a special occasion. I always hate being a given a time restriction at a restaurant anyway. When they called to confirm the booking, they weren’t friendly and the point of the conversation seemed to be to ensure we only stayed two hours. When we arrived, security wasn’t welcoming and the host who came to “let us in” wasn’t friendly. There was sand all over my seat. Our starter took half an hour to arrive. As soon as the last mouthful went in, the plate was whipped away. Same with the main. My husband was still eating his last mouthful when the plate was taken. We were given 3 minutes to choose dessert. We asked for more time, she gave us another four minutes. I mentioned this and then she didn’t come back to the table at all. We had to ask another waitress. None of the staff seemed happy. Despite knowing this was an anniversary meal, no effort was made, at all to acknowledge the fact. We won’t be back.
   

   • 

   Is this helpful?

   Report
9. M

   Matthew

   Sydney

   4 reviews

   5.0

   4 reviews

   Dined on November 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were a party of 20 and we had a blast. The team were so helpful with all our requests and ever present. The food was fresh and super tasty. The drinks cool and refreshing. Highly recommend.
   

   Justin Lane EstablishmentResponded on November 9, 2024

   Hi Matthew, Thank you for your knd 5-star review! We can't wait to have you nack for more Booze, Food and Good Vibes! Cheers, Alejandro, JL Management
   

   Is this helpful?

   Report
10. B

    Bev

    Gold Coast

    1 review

    2.0

    1 review

    Dined on October 20, 2024

    1. Overall 2
    2. Food 3
    3. Service 4
    4. Ambience 2

    I must say I’ve dined at JL a number of times before,but really noticed how run down it now is. We had a really lovely waitress & the food was much the same ,but the restaurant is badly in need of a refurb. We sat outside initially but the table was sticky & the seat cushions grotty. We moved inside which was much nicer. For a Sunday lunch ,there were only about 6 tables taken .
    

    Is this helpful?

    Report