JusTini's

Review summary

1. K

   Katrina

   New Orleans

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food…Great service…the atmosphere is top notch Celebrated with my besties for Galentines and we really enjoyed our food, the drinks (The CEO) and our time together was well spent. Will be returning to celebrate for my birthday.
   

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2. W

   Whitney Cosey

   Miami

   5 reviews

   1.0

   5 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   This was my second time here and the experience was just about the same. I made a reservation for Valentine’s Day. That was a huge mistake. One, the advertisement was misleading. They advertised almost as if it was a Valentine’s pop up. The reservation was pointless because they were clueless and didn’t refer to reservations. The bus boy had to take the order cause the waitress never came back. We waited two hrs for drinks, which were wrong. Then we had to ask that they look like the advertisement. The waitress finally came to take the order. My fiancé asked if they were short staffed. She made a face then preceded to get an attitude and explain that there were more important things happening in the court yard that she needed to tend to. The quality of the food does not match the price. I didn’t get food because I was extremely disappointed and did not want to waste Valentine’s Day in a restaurant waiting for food. The service has been consistently poor which sucks because the restaurant does have potential. However, who wants to pay for fine dining with Mc Donald’s service. ABSOLUTELY TERRIBLE. The waitress should truly consider another profession. She was extremely rude, and not just to us. There were 4 to five tables ALL waiting for orders. It was so bad we started having conversations with one another about how terrible the service was. The only reason I gave one star was because the music selection. She truly need to clean house and start over. This is exactly how restaurants start to go down.
   

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3. C

   Candice

   Mississippi

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Me and my GIRLS are definitely coming back. I know next year will be even better. I enjoyed the entire experience.
   

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4. f

   franda

   VIP

   St. Louis

   7 reviews

   2.0

   7 reviews

   Dined on February 9, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Frustrating experience; I had a reservation; staff called my phone 4 times to confirm my reservation; however when we arrived-we were told there would be a wait. The wait was about 30 minutes and when we were finally seated we were seated in the annex section (cut off from the main restaurant; it seemed like an overflow storage area) The food came out one dish at a time in 20 minute intervals. We had to ask for water and silverware and it wasn’t given until after our food finally arrived.
   

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5. L

   Lauren

   New Orleans

   5 reviews

   4.0

   5 reviews

   Dined on February 6, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   food was excellent, it was pretty busy for a wednesday night.
   

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6. B

   Brent

   VIP

   Kansas City

   9 reviews

   5.0

   9 reviews

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We were a party of four for brunch. We enjoyed wonderful cocktails and food. I particularly liked the espresso martini flight and the catfish and grits were divine. Will be back.
   

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7. K

   KENYATA

   New Orleans

   1 review

   5.0

   1 review

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food, drinks, service and vibe was a 10/10. I absolutely loved everything. I would definitely recommend this restaurant to everyone.
   

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8. R

   Renelle

   New Orleans

   8 reviews

   5.0

   8 reviews

   Dined on February 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and drinks are always exceptional. The staff is so friendly and fun. I truly love this place!!!
   

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9. L

   Lauren

   New Orleans

   1 review

   5.0

   1 review

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and atmosphere at Justini's is amazing! The service was superb as well as the chicken and French toast. The drinks were fabulous!!! Will be back!!!!
   

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10. S

    Shena

    San Francisco

    1 review

    2.0

    1 review

    Dined on January 12, 2025

    1. Overall 2
    2. Food 4
    3. Service 2
    4. Ambience 4

    My reservation was not honored for the time I booked it. The food was delicious but the service not so good. Staff need training. No silverware or napkins were placed on the table and when it was requested it took another 10 minutes after receiving food. No drinks were offered. I felt like we were being rushed to finish our meal but it took forever to receive a check.
    

    JusTini'sResponded on January 15, 2025

    Hi Shena. Thank you for sharing your feedback with us. We deeply apologize for the experience you had during your visit. Providing exceptional customer service is always our top priority, and we're sorry we fell short this time. Unfortunately, we were very short-staffed that day while managing an unusually high volume of customers. However, that’s no excuse for any inconvenience you may have faced. We value your experience and are actively working to ensure this does not happen again. We hope you’ll give us another chance to provide the quality service you deserve. Please don’t hesitate to reach out to us directly if there’s anything we can do to make things right.
    

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