KAANDELA

Review summary

1. a

   amy

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Very attentive staff and good quality food. The desserts were delicious
   

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2. G

   Gijs

   Amsterdam

   4 reviews

   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Great atmosphere and a lovely setting. Good service and very nice cocktail and wine menu. Food not as refined as I hoped
   

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3. k

   kimberly

   New York City

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Went for lunch . The service was very slow and there were a lot of empty tables . The pork belly was not available even though it’s one of their featured dishes . The lamb kebabs we ordered were burnt . The seafood casserole was good but it had one shrimp and one burnt piece of octopus . The head waiter / Manager gave 5 dollars off for the bad service. We were really excited to visit this restaurant but after visiting I can say it’s hyped up. The drinks were good .
   

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   KAANDELAResponded 3 days ago

   Dear Kimberly, we are truly sorry to read your review, and we sincerely apologize for the issues you experienced during your lunch. Your feedback has been shared with our Chef, José Eduardo Aparicio, and we deeply regret that we were unable to provide you with the top-notch service we are internationally known for, especially right before your departure for the airport. We truly value your input and are committed to making improvements. We hope to have the opportunity to welcome you back in the future and offer you the exceptional experience you deserve.
   

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4. c

   christine

   New York City

   11 reviews

   5.0

   11 reviews

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A farm to table restaurant . The food was outstanding as well as the service
   

   KAANDELAResponded 6 days ago

   Dear Christine, thank you so much for your kind words! We're thrilled to hear that you enjoyed both the food and the service. We take great pride in our farm-to-table approach and it's wonderful to know it made such an impression. We hope to welcome you back again soon!
   

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5. S

   Steve

   VIP

   London

   8 reviews

   5.0

   8 reviews

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Probably the best food, wine and service we had in Panama- and we’ve loved Panama! Novel ingredients brilliantly combined for some mouth watering dishes. The team are outstanding- friendly, knowledgeable and super attentive. Our family loved it so much we squeezed in two visits in our 4 days in the city. Highly recommended!
   

   KAANDELAResponded 6 days ago

   Dear Steve, wow, thank you so much for your incredible review! We're beyond honored to hear that you enjoyed the food, wine, and service so much—it means a lot to us, especially considering how much you've loved Panama. We're thrilled that you appreciated our unique ingredients and the team’s service. It's wonderful to know your family had such a great experience that you returned twice in your short time here! We truly appreciate your recommendation and can't wait to welcome you back on your next visit!
   

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6. M

   Morgan

   Denver

   3 reviews

   5.0

   3 reviews

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything from the taste & presentation of the food to the service & atmosphere was exceptional! We ordered the robalo sea bass curry with coconut rice, patacón salad with pork belly and the fish & papaya starter. They were all flavor explosions! Highly recommend the Kaandela Punch cocktail too. Shoutout to our server Abdiel and hostess Michelle for being so kind, warm, welcoming and helpful!
   

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   KAANDELAResponded 6 days ago

   Dear Morgan, thank you so much for your wonderful review! We’re thrilled to hear you enjoyed everything—from the flavors and presentation of the dishes to the service and atmosphere. It's fantastic to know that the robalo sea bass curry, patacón salad, and fish & papaya starter were a hit, and we’re so glad you loved the Kaandela Punch cocktail as well! We’ll be sure to pass along your kind words to Abdiel and Michelle—they’ll be so happy to hear you appreciated their service. We can’t wait to welcome you back for another amazing experience!
   

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7. A

   Arnaud

   London

   2 reviews

   3.0

   2 reviews

   Dined on February 4, 2025

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 3

   Joli restaurant mais cuisine à revoir . Plats bien en dessous de la moyenne
   

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8. G

   Gloria

   Louisville

   3 reviews

   5.0

   3 reviews

   Dined on February 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such an amazing dining experience! The food and drinks were unmatched, highly recommend!
   

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   KAANDELAResponded on February 4, 2025

   Thanks so much for visiting, dear Gloria!
   

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9. K

   Kendrick

   Miami

   1 review

   3.0

   1 review

   Dined on January 31, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Disappointing experience. I reserved a spot as a special dinner with my mother in law. I was looking forward to it for weeks based on the great reviews and descriptions. The vibe was nice, but the dining area is all hard surfaces so it was very noisy and difficult to talk. Service was good and friendly. However, our cocktails were meh, mostly juice and no alcohol. My partner’s and mother in law’s meals were decent, but not remotely exceptional for the price. The seafood stew that I had was lukewarm, bland, and had a paltry amount of seafood in it. It was not worth the $38 price tag. In fact, I would not have paid $10 for it. I absolutely do NOT recommend that dish, and I don’t recommend this restaurant, unfortunately. There are many better restaurants in the area with much better food for less money and a comparable vibe.
   

   KAANDELAResponded on February 4, 2025

   Thank you for taking the time to share your thoughts with us. We are truly sorry to hear that your experience didn’t meet the expectations you had, especially for such a special occasion. We deeply value your feedback, and we sincerely apologize for the issues you encountered with the noise level, the quality of the seafood stew, and the cocktails. We take great pride in offering exceptional food and drinks, so we are disappointed that we missed the mark on this occasion. Rest assured, we will address your concerns with our kitchen and bar teams to ensure improvements are made. We also apologize for the temperature and flavor of the seafood stew—it certainly shouldn’t have been served that way, and we will be reviewing this dish carefully. Thanks so much!
   

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10. J

    Jim

    Western NC

    3 reviews

    4.0

    3 reviews

    Dined on January 31, 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    The food was quite good, though we sat up front of the restaurant and you could tell it was not being managed properly. It was like keystone cops. The orders were placed on a shelf and there was always a miscommunication between the order takers and the chef. So orders sat there under the heat lamps. Also, the pour of wine in the glass -at $9 and $12 was an absolute joke. We complained to the waiter and he filled in one more sip. It had to have been the smallest pour at any restaurant we have ever seen after 30 years of travel to foreign locales.
    

    KAANDELAResponded on February 4, 2025

    Dear Jim, thank you for your feedback, and we’re genuinely sorry to hear that your experience was not up to the standard we aim to provide. It’s disappointing to hear about the issues with service and the miscommunication between the front of house and the kitchen. That’s certainly not the kind of experience we want to offer, and we’ll be addressing this internally to make sure it doesn’t happen again. As for the wine pour, we truly apologize that it didn’t meet your expectations. That’s something we take seriously, and we will be discussing it with the team to ensure that the portions are appropriate moving forward. We’re grateful for your comments, and while we’re sorry that you had a frustrating experience, we hope you’ll consider giving us another chance to get it right.
    

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