Kai Lounge

Kai Lounge reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. P

   Paula

   San Diego3 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere and friendly service. The food was a bit pricey but was delicious. I would definitely recommend you try it.
   

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2. B

   Briahna

   San Diego1 review

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   This place was awesome! Everything was delicious. We made a reservation and had to wait 20 minutes pst our reservation time to be taken to our seats. Granted it was Valentine’s Day so I understand how busy it can get! Once we sat down we ordered and it took over an hour to get our meal. We had a great time but when ordering sushi we did not expect our food to take that long to get to us. Everything tasted great and we were in good company so we did not mind waiting so long for our food, giving them the benefit of the doubt due to the busy night!
   

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3. T

   Tony

   Orange County1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Was here for 2 hours and only ate and drink for 30 minutes total , waited over 40 minutes for service with reservation, and 40 minutes for a check after done
   

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4. I

   Immanuel

   San Diego1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Reviews about being understaffed were deserved. It took around 15 minutes for our drink order to be taken. Food came out quickly (sashimi only) but the quality was very bad. We ordered toro, salmon, and chu toro. All tasted like they had been frozen and were not fresh at all.
   

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5. G

   Greg VIP

   San Antonio7 reviews

   4.0

   Dined on January 11, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Nice restaurant with some great choices for food, we would definitely go back again if were were in the area.
   

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6. A

   Alisa

   Los Angeles1 review

   1.0

   Dined on December 28, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The quality of the food was terrible! The sushi was not fresh! Myself and guests that joined me got sick shortly after eating.
   

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7. J

   Jose

   Orange County2 reviews

   3.0

   Dined on December 28, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Definitely a “for the gram” location. In terms of music and decor the place was awesome. Our server was kind and did his job well. But that is as far as it goes. Food was mediocre at best. If you’re looking for good Japanese Cuisine there are other locations which do a much better job. To the owners and staff, I understand the want and need to differentiate yourselves amongst others in terms of your cuisine. Less is more, keep that in mind.
   

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8. A

   Ann

   Los Angeles1 review

   5.0

   Dined on December 15, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The speakeasy was a great option for our private event, the staff was awesome, from the bartender to the sushi chef. Great experience!
   

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9. K

   Kevinn

   Los Angeles1 review

   2.0

   Dined on October 24, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Very slow service, portions small and price very high. Definitely not on my go back list.
   

   Kai LoungeResponded on October 25, 2024

   Hi Kevinn, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We always strive to provide exceptional service and value, and we appreciate you bringing this to our attention. Interestingly, at almost the same time as your review, we received another one from a guest on Yelp who had a fantastic experience at KAI. Lori G. praised the food and service, giving us a 12 out of 10! It goes to show that tastes and preferences can really vary, but we’ll certainly take your comments to heart to see where we can improve. Thank you again for your input, and we hope to welcome you back in the future to provide a better experience. Best regards, Management Team at KAI
   

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10. M

    Matthew VIP

    Orange County3 reviews

    2.0

    Dined on October 11, 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 2

    Awful experience; we literally “begged” to be served; nothing arrived on time; we have had really high expectations but were terribly disappointed. Food was just OK; nothing special. We cannot recommend this place…
    

    Kai LoungeResponded on October 25, 2024

    Hi Matthew, Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We strive to offer better service and will address this with our team to ensure future visits are more in line with the standard we aim to provide. Best regards, Management Team at KAI
    

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