Karuma The Art of Grill

Review summary

1. M

   Mariana

   Guadalajara

   5 reviews

   4.0

   5 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   El lugar es impresionante y la comida rica pero de los cortes qué pedimos de carne premian choice no cumplieron tanto mis expectativas al no estar tan jugosas. Recomiendo actualizar las fotos de redes sociales por que han cambiado el menú.
   

   Karuma The Art of GrillResponded 2 days ago

   Estimada Mariana, Gracias por tomarse el tiempo de compartir su experiencia con nosotros. Me alegra mucho leer que tuvo una experiencia inolvidable y que nuestro equipo hizo un gran trabajo cuidando cada detalle durante su visita. Sus comentarios nos inspiran para seguir mejorando la satisfacción de nuestros clientes. Será un honor para Karuma The Art Of Grill darle la bienvenida de nuevo pronto. Un cordial saludo, Dirección General Karuma The Art Of Grill
   

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2. K

   Kevin

   Portland

   1 review

   5.0

   1 review

   Dined on December 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Erik was the best. Personable and very informative. He provided that extra level of service that made the experience that much better. Great atmosphere and excellent ambience. We had the USDA prime options that did not disappoint. If you want steak in PV, this place is top notch. I give it a 9/10.
   

   Karuma The Art of GrillResponded on December 23, 2024

   Dear Kevin, Thank you for expressing your great satisfaction at the Karuma the Art of Grill, and for sharing the details of your stay with us. I am happy to read that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with Erik. Kind Regards, General Management Karuma The Art of Grill
   

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3. J

   Jacqueline

   Fort Lauderdale

   3 reviews

   5.0

   3 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It’s always a great experience with the food and service. This time was even more special for my birthday celebration & daye with my husband. The Chef made our experience even better by presenting the tomahawk steak to our table with a little presentation flare. It was great!
   

   Karuma The Art of GrillResponded on December 23, 2024

   Dear Jaqueline, Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed our service at Karuma The Art Of Grill. We are delighted that you loved it just as much as we did. We will be waiting for you to join us soon again. Kind regards, General Management Karuma The Art Of Gril
   

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4. P

   Paola

   Puerto Vallarta

   1 review

   4.0

   1 review

   Dined on November 29, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   La carne que pedimos estaba salada. El menú de postres algo pobre en cuanto opciones y raciones muy pequeñas
   

   Karuma The Art of GrillResponded on December 13, 2024

   Estimada Paola, En nombre de la gerente y del personal, permítame darle las gracias por compartir sus fabulosos comentarios. Estamos encantados de que le haya encantado Karuma The Art Of Grill y de que haya tenido una experiencia tan fantástica. Gracias una vez más por escribir sobre su extraordinaria experiencia, y estaremos esperando a que nos acompañe pronto de nuevo. Gerente General Karuma The Art Of Grill
   

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5. P

   Philip

   Seattle

   1 review

   3.0

   1 review

   Dined on November 12, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   The place is beyond beautiful. The service was exemplary and above expectations. The food was just ok, most of it was too salty to eat. And, not just some of it but most of it. My husband can do salt but it was too salty for even him. Since we paid for it I thought I could bring it home and fix it but it was not salvageable. It was a special occasion for us so it was doubly disappointing. For music there was a DJ, while it might have been fine for a bar atmosphere, dinner music it was not. We have been to three different really good restaurants this past week and this one by far exceeds the cost of all of them without the comparison in quality of food.
   

   Karuma The Art of GrillResponded on December 13, 2024

   Dear Philip Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected. Your feedback is very important to us and we will certainly take your comments into account for improvements in our service so that this situation does not arise again in the future. I hope you give us the opportunity to welcome you again and serve you with the hospitality and warmth that characterizes us. Best regards, General Manager Karuma The Art Of Grill
   

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6. T

   Tom

   VIP

   Phoenix

   14 reviews

   5.0

   14 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome Team. BEST cuisine in Mexico. Atmosphere is sooooooo romantic
   

   Karuma The Art of GrillResponded on December 13, 2024

   Dear Tom Thank you for taking the time to share your experience with us. I am very happy to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your visit. Your comments inspire us to continue improving our customer satisfaction. It will be an honor for Karuma The Art Of Grill to welcome you back soon. Best regards, General Management Karuma The Art Of Grill
   

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7. A

   Ana Bertha

   Guadalajara

   3 reviews

   5.0

   3 reviews

   Dined on November 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Rica comida bien atendidos hermoso lugar volveré pronto
   

   Karuma The Art of GrillResponded on December 13, 2024

   Estimada Ana Bertha, En nombre de la gerente y del personal, permítame darle las gracias por compartir sus fabulosos comentarios. Estamos encantados de que le haya encantado Karuma The Art Of Grill y de que haya tenido una experiencia tan fantástica. Gracias una vez más por escribir sobre su extraordinaria experiencia, y estaremos esperando a que nos acompañe pronto de nuevo. Gerente General Karuma The Art Of Grill
   

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8. K

   Kevin

   Orange County

   1 review

   5.0

   1 review

   Dined on October 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for my birthday and couldn’t have been happier. Service, food, wine, and atmosphere were on point. Will be back on the next PV trip
   

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9. M

   Mike

   Puerto Vallarta

   6 reviews

   5.0

   6 reviews

   Dined on September 28, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Service was fantastic and the food quality was great just wish they would back off a little on the salt
   

   Karuma The Art of GrillResponded on October 4, 2024

   Dear Mike, Thank you for taking the time to share your experience with us. I am very happy to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your visit. Your comments inspire us to continue improving our customer satisfaction. It will be an honor for Karuma The Art Of Grill to welcome you back soon. Best regards, General Management Karuma The Art Of Gril
   

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10. T

    Tony

    Denver

    16 reviews

    2.0

    16 reviews

    Dined on September 18, 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 3

    Very very weird experience start to finish. Made reservations, showed up and they had no idea where our reservation was. Told them it was our anniversary but it was just so awkward the entire time. They kept asking what hotel we were staying at and other questions instead of just letting us enjoy the meal. Very watered down expensive drinks, fatty NY strip steak which was the more expensive “prime cut” and it was ok, but very grissly. I wouldn’t say it was completely terrible but it was one of the strangest meals out we’ve ever had.
    

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