Katana

Review summary

1. j

   jason

   Los Angeles

   5 reviews

   3.0

   5 reviews

   Dined on February 16, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   So I’m going to be placing a call to them because we paid for our dinner around 1.4k and we asked if tip was included and the waitress we had lied and said it wasn’t in the bill and my group added an additional 200 tip on top of the tip that was included. I hope they make this situation correct and fix our bill. Because paying 400 plus dollars on only a tip is ridiculous.
   

   KatanaResponded 6 days ago

   Hello Jason, Please reach out to us about this feedback. This is very concerning to our management team and we would like to speak to you so we can locate your check and the server who took care of you during your visit. Please call us at 323-650-8585 ext. 2 and request to speak to Chloe so I may right this situation with you personally. Thank you, Chloe Z., AGM
   

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2. K

   Katherene

   VIP

   Los Angeles

   30 reviews

   3.0

   30 reviews

   Dined on February 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Was excited to try this place since it is so well known. Sad to inform that some of our dishes came out cold and the sushi grade was not top tier. Nothing raving about the restaurant but it was a very pretty environment with great music. Might come back here for drinks with friends but not for a full dinner. Expected a little bit more from Katana
   

   KatanaResponded 6 days ago

   Hello there, Thank you for taking the time to leave a review about your experience at Katana. We are disappointed to hear that some of your dishes were cold and that the sushi was not to your expectations. We take great pride in the quality of our food and service, so we are sorry that we did not meet your standards on this occasion. We value your feedback and will utilize it to better ourselves and the guest experience we provide.
   

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3. H

   Helene

   VIP

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined on February 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a good time at Katana. Great cocktails and food!
   

   KatanaResponded 6 days ago

   Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a great time at Katana and enjoyed our cocktails and food. Your kind words mean a lot to us and we appreciate your support. We look forward to welcoming you back soon!
   

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4. A

   Alexandra

   Los Angeles

   3 reviews

   4.0

   3 reviews

   Dined on February 2, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Really had a great time. However— we didn’t get sat til about 35 minutes after our reservation which was fine but when we got sat we were sat at a little table all by itself infront of the restrooms and in a hallway where people walked by. No one else was sitting there. We had requested outside and said we’ll wait til the next open seating. Luckily did not take too much longer maybe 20 minutes to be sat outside balcony. Other than that the food was delicious and our server was great. 😊
   

   KatanaResponded 6 days ago

   Dear Alexandra, Thank you for taking the time to leave us a review. We are thrilled to hear that you had a great time at Katana and enjoyed our delicious food and excellent service. We sincerely apologize for the delay in seating you and for the less-than-ideal table assignment. We understand that this was not the experience you were hoping for, and we deeply regret any inconvenience or disappointment this may have caused. We appreciate your feedback and will use it to improve our team.
   

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5. R

   Racell

   Central Coast

   1 review

   5.0

   1 review

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love Katana. The food and service are both always amazing!
   

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6. H

   Helen

   VIP

   Miami

   14 reviews

   4.0

   14 reviews

   Dined on February 2, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   We have dined at this restaurant on multiple occasions and have always experienced great food and service. Things seemed off tonight with the service which was not as attentive and the food took much longer to come out. Will still plan to go back again!
   

   KatanaResponded 6 days ago

   Hello, Thank you for taking the time to leave a review about your experience at Katana. We are thrilled to hear that you have consistently had great food and service on your previous visits. We apologize that your most recent experience did not meet your expectations. We understand that attentive service and timely food delivery are essential to a positive dining experience, and we regret that we fell short in these areas. We appreciate your feedback and will use it to improve our team.
   

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7. H

   Howard

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on January 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing date night with my wife . Gotta love great food
   

   KatanaResponded 6 days ago

   Dear Howard, Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had an amazing date night with your wife at Katana. We strive to provide our guests with a memorable dining experience, and it's wonderful to know that we were able to achieve that for you. We appreciate your kind words and look forward to welcoming you back to Katana soon.
   

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8. F

   Frank

   Argentina

   1 review

   4.0

   1 review

   Dined on January 25, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Having a reservation we arrived early and still waited a long time as if we were walk ins with no reservation. Very disappointed
   

   KatanaResponded 6 days ago

   Dear Frank, Thank you for taking the time to leave a review of your experience at Katana. We sincerely apologize for the long wait you experienced despite having a reservation. We understand that this can be frustrating and we are taking steps to ensure that this does not happen again. We appreciate your feedback and will use it to improve our service. We hope to welcome you back to Katana soon!
   

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9. D

   Dachi

   Miami

   2 reviews

   4.0

   2 reviews

   Dined on January 1, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   We went for new year eve, beautiful restaurant great service staff, food was just ok
   

   KatanaResponded on January 6, 2025

   Hello, Thank you for taking the time to leave a review of your experience at Katana. We are thrilled to hear that you enjoyed the beautiful ambiance and excellent service provided by our staff. We appreciate your feedback regarding the food and will take it into consideration as we continuously strive to improve our menu and culinary offerings. We hope to have the opportunity to welcome you back to Katana in the future and provide you with an even more exceptional dining experience.
   

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10. C

    Christine

    VIP

    New York City

    9 reviews

    5.0

    9 reviews

    Dined on January 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everything we ate was amazing and Jeremy was the best!!
    

    KatanaResponded on January 6, 2025

    Dear Christine Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had an amazing experience at Katana and that Jeremy provided you with excellent service. Your kind words mean a lot to us and we will be sure to pass them on to Jeremy. We look forward to welcoming you back to Katana soon!
    

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