Kessaku

Review summary

1. U

   Uyen VIP

   Dallas1 review

   3.0

   Dined on February 23, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Overall we had a good time. The king crab roll was the best. The worse part of the evening was service. We waited about 10-15 mins after finishing each course to get another. Even the drinks took a long time. We waited a while for our waitress to come get our orders and even longer for the food and drinks.
   

   KessakuResponded on March 1, 2025

   Uyen, we are pleased you had a good time and enjoyed our food. However, we are genuinely sorry for the delays with your service. We always strive to provide attentive and friendly service, so this is definitely not up to our standards. Please email us with more details of your visit so we can look into what happened and see what we can do to earn the opportunity to make it up to you. Thank you, and we look forward to hearing from you. The Kessaku Dallas team
   

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2. S

   Steve

   Dallas2 reviews

   5.0

   Dined on February 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   10/10 great experience with an even greater view of Dallas.
   

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   KessakuResponded on February 10, 2025

   We appreciate your kind words, Steve. Our team strives to create memorable experiences, and we are pleased to hear that you enjoyed both the service and the stunning view of Dallas. We look forward to welcoming you back for another exceptional visit.
   

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3. L

   Lynn VIP

   Dallas5 reviews

   5.0

   Dined on February 2, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   One of my favorite date night restaurants. View is breathtaking and food is so good!! The drinks are good too and service is great Alexis really was amazing!
   

   KessakuResponded on February 8, 2025

   Thank you for making us one of your top date night restaurants, Lynn. We'll make sure to pass along your compliments to Alexis, and we hope to see you back soon!
   

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4. C

   Cara VIP

   Dallas4 reviews

   5.0

   Dined on January 26, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Had a wonderful time!! Alexis was our server and she was the best!!!!
   

   KessakuResponded on January 31, 2025

   Cara, that's wonderful to hear. Thank you, and we'll let Alexis know you enjoyed her service. We hope to have you join us again someday soon!
   

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5. J

   Jennifer

   Dallas1 review

   5.0

   Dined on January 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Alexis was our server, she made out first time dining experience an amazing and unforgettable one! Definitely coming back soon and recommending Kessaku to friends and family. The food was amazing, we trusted her recommendations and we do not regret it one bit!
   

   KessakuResponded on January 22, 2025

   Jennifer, we appreciate your kind words about Alexis and your first dining experience with us. Our team strives to create memorable moments, and we are delighted to hear that you enjoyed the food and recommendations. We look forward to welcoming you back soon and hope to impress your friends and family as well. Thank you!
   

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6. J

   Jason

   Dallas26 reviews

   5.0

   Dined on January 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience as first-timers. Dishes were minimal for sushi but were perfectly done. Thought the best part of the experience was walking around the 50th floor and viewing 360deg of Dallas from downtown.
   

   KessakuResponded on January 22, 2025

   Hi, Jason. We're happy you joined us and enjoyed your visit so much. We hope you'll be back again someday to enjoy more sushi with a view! Thank you.
   

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7. S

   Samuel

   Indiana1 review

   2.0

   Dined on December 22, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 5

   We arrived at the 49th floor and there were no signs designating where to go for the restaurant. Once we went up a floor to the hostess desk there was nobody there. After a long while a lady came out and seemed to give my girlfriend and I a cold shoulder. We were told that the view was open and the bar and they would come find us once our table was ready. We went and sat at an empty table to observe the view. We were rudely asked to leave the table and they said it was a “miscommunication”. Our waitress was rude and barely did anything but bring our drinks. The buss boy did the best job and was the nicest person there. Everyone seemed fake and acted outrageously entitled and gave my girlfriend and I negative judgmental looks.
   

   KessakuResponded on December 27, 2024

   Samuel, we deeply regret the lack of assistance you encountered and if you felt any unwelcoming vibes. Please accept our apologies. We'd love the chance to apologize directly and hear more about your experience so we can look into what could have happened. Please reach out to us with your reservation name and date, as well as the best way to contact you. Thank you, and we look forward to seeing what we can do to earn another chance to impress you someday. The Kessaku Dallas team
   

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8. C

   Colleen

   Dallas5 reviews

   5.0

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Kessaku is always a win for us. The service was particularly outstanding during our last visit. Alexis was truly a standout! Her recommendations hit every time on both drinks and food. She consistently checked in and had us laughing each time. Her high level of service enhanced the wonderful experience we have every time we visit Kessaku.
   

   KessakuResponded on December 26, 2024

   Hi Colleen. Thank you for your many visits and this very nice review. We are happy to see Alexis did such a nice job with your service on your last visit and we'll be sure to let her hear your compliments. We look forward to serving you again in the near future.
   

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9. A

   Ali VIP

   Dallas2 reviews

   5.0

   Dined on December 15, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Great overall experience. Great vibes great food great service. Can’t go wrong with this spot for a dinner date
   

   KessakuResponded on December 17, 2024

   Ali, we appreciate your kind words about your experience at Kessaku. Thank you for your compliments on our vibe, food and service, and we look forward to welcoming you back soon for another dinner date or any special night out!
   

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10. R

    Roshel VIP

    Dallas20 reviews

    5.0

    Dined on December 13, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Love Alexis! She went above and beyond to make our anniversary so memorable
    

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    KessakuResponded on December 17, 2024

    Thank you for recognizing Alexis' service, Roshel. It's wonderful to see how much you enjoyed your anniversary visit, and we hope you will join us again someday soon!
    

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