Kestrel A Richard Blais Kitchen + Lounge

Review summary

1. M

   Mark

   VIP

   Los Angeles

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was great and Matt or sever was fantastic.
   

   Kestrel A Richard Blais Kitchen + LoungeResponded 1 day ago

   Thanks for the review, Mark! We're thrilled to hear that you enjoyed your meal and found our service to be fantastic. It's always our goal to provide the best dining experience possible, and it's wonderful to know we hit the mark for you. We look forward to serving you again at Kestrel A Richard Blais Kitchen + Lounge.
   

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2. R

   Roger

   VIP

   Palm Springs

   9 reviews

   5.0

   9 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful remodel. Good choice of menu items. Service good but waiter was trying to cover too many tables as the place was busy however not noisy. We will good back as we had a good time.
   

   Kestrel A Richard Blais Kitchen + LoungeResponded 3 days ago

   Roger, thank you for your review and we are delighted that you enjoyed your experience with us. Robin Graf, General Manager
   

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3. C

   Christina

   VIP

   Palm Springs

   45 reviews

   2.0

   45 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Beautiful renovation of the restaurant, but it took forever to get drinks, order, and pay the bill...and the restaurant was half full. Interesting menu ranging from bar food to fine dining, with South Pacific flavors.
   

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4. B

   Barbara

   Palm Springs

   6 reviews

   3.0

   6 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   The pasta entree was disappointing. The pasta was very overcooked and was over sauced. However the skirt steak was excellent. Service was slow… too few servers for too many tables. Staff was pleasant and welcoming. Lots of room to improve.
   

   Kestrel A Richard Blais Kitchen + LoungeResponded 7 days ago

   Barbara, thank you for your comments. I am truly disappointed that we did not meet your expectations. I would love for you to give us another chance. Please contact me directly so that I may handle your reservation and speak with you personally. Thank you, Robin Graf General Manager
   

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5. J

   Jeff

   Denver

   5 reviews

   2.0

   5 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Mid week dining experience, staff extremely friendly. Seated at outdoor patio, next to 2 very large groups, over 25 people in each group. Service was slow, one drink for $18 had to be remade twice from the bar. Food portions were good. Views were nice, but most likely will not return. Other restaurants to choose from. Our reservation for a party of 4 started at 5:30pm, didn’t receive first drink until 6:15pm, and our dinner was served at 7:10pm, too long of a wait. This was a special birthday dinner, disappointed.
   

   Kestrel A Richard Blais Kitchen + LoungeResponded 7 days ago

   Jeff, thank you for your kind comments on Mo, he is truly a great associate. I am very disappointed that your experience did not meet expectations. I would like to invite you back as my guest, please contact me directly. Robin Graf General Manager
   

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6. S

   Sandy

   VIP

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined on February 19, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Lovely space. Food so mediocre. Shouldn’t never have changed a local barcode restaurant into a high end dining experience. Food so basic and unimpressive. Service was excellent and that’s important. I hope that the resort realizes its mistake and ends this experiment!
   

   Kestrel A Richard Blais Kitchen + LoungeResponded 7 days ago

   Thanks for visiting us, Sandy. We're glad to hear that you enjoyed the ambiance at Kestrel A Richard Blais Kitchen + Lounge. We're sorry to hear that our food and service didn't meet your expectations. Your feedback is invaluable to us as we strive to improve with each and every visit. We understand your concern about the transition from a local bar to a high-end dining experience and we're sorry if you felt disappointed. We hope you'll give us another chance to impress you in the future. Best Regards, The Management Team
   

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7. B

   Bruce

   San Francisco

   1 review

   5.0

   1 review

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Marta, our waitress was great. She steered us to some great choices on dinner.Patio was great
   

   Kestrel A Richard Blais Kitchen + LoungeResponded on February 19, 2025

   Hello Bruce, We're delighted to hear that you had a great dining experience at Kestrel A Richard Blais Kitchen + Lounge. It's wonderful to know that our team's recommendations were to your liking and that you enjoyed our patio. We always aim to provide a top-notch service, and your feedback lets us know we're doing our job well. Thank you for your kind words and we look forward to serving you again soon! Best, Pennelope Wright
   

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8. L

   Larry

   VIP

   Palm Springs

   8 reviews

   5.0

   8 reviews

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Michell was excellent as our server - she is one reason we come back.
   

   Kestrel A Richard Blais Kitchen + LoungeResponded on February 19, 2025

   Hello Larry, We're thrilled to hear that you had an excellent experience at Kestrel A Richard Blais Kitchen + Lounge! It's always a pleasure to know that our team's efforts to provide excellent service are appreciated. We're glad that Michell's excellent service made your visit memorable. We look forward to your next visit. Best, Pennelope Wright
   

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9. B

   Barbara

   VIP

   Palm Springs

   164 reviews

   5.0

   164 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   AMAZING FOOD AND SERVICE! Beautiful remodel. Great menu. Outstanding service by server, busboy and hosts!!! Even valet terrific. Just can’t wait to go back!!!!
   

   Kestrel A Richard Blais Kitchen + LoungeResponded on February 19, 2025

   Thanks for the review, Barbara! We're thrilled to hear that you enjoyed our remodel, food, and service. It's always a joy to know that our team has provided outstanding service. We can't wait to welcome you back to Kestrel A Richard Blais Kitchen + Lounge. Best regards, Kestrel A Richard Blais Kitchen + Lounge Management Team
   

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10. K

    Karen

    New York City

    1 review

    3.0

    1 review

    Dined on February 15, 2025

    1. Overall 3
    2. Food 5
    3. Service 1
    4. Ambience 5

    The food was fantastic, but the service was abysmal. Granted, it was Valentine’s Day, so it was very busy. But we were barely checked on at our table, it took us 35 minutes once we ordered to receive our first course, we had to ask for water refills several times, and they entirely missed one of the items on my plate. They said they would check on it, and I never heard another word about it. My husband has a nut allergy, so we asked if there were nuts on the salad on his plate, and it took 15 minutes to receive an answer. Again, the food was amazing and delicious, but they really need to work out the service aspect. On a special night, we felt ignored and unimportant.
    

    Kestrel A Richard Blais Kitchen + LoungeResponded on February 19, 2025

    Hey Karen, Thank you for taking the time to share your experience at Kestrel A Richard Blais Kitchen + Lounge. We're thrilled to hear that you enjoyed our food, but we're sorry to hear about the service issues you experienced on Valentine's Day. We understand how important it is to have attentive and friendly service, especially on busy nights like this. We apologize for the oversight with your plate and the delay in response regarding your husband's allergy. We appreciate your feedback and will certainly address these issues to improve our service moving forward. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Pennelope Wright
    

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