Kiki on the River

Review summary

1. N

   Nick

   VIP

   Miami

   25 reviews

   5.0

   25 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful restaurant- staff was simply AMAZING Dood was delicious and service was impeccable! We ended up spending a bit more than expected but viewed this as a bit of a splurge for Valentine’s Day ( check was 500 with taxes and service charge)
   

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2. D

   Dan

   VIP

   West Palm Beach

   58 reviews

   5.0

   58 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We made a reservation for Monday night. The dining room was mostly empty, so there were plenty of tables right on the water. It's an amazing experience to sit there and watch the boats go by so close. We had martinis with all those stuffed with blue cheese because that's what she likes. We also had a Kasserie cheese appetizer, which they flambé at the table that was excellent. This is a great place to go with a date
   

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3. L

   Luke

   VIP

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   Service was nonexistent. Ignored by wait staff and manager although they gave amazing attention to the table next to us. Several orders never got delivered. Over 1 hour for drinks at table after asking twice
   

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4. M

   Marissa

   VIP

   Greater Boston

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had such a great time at Kiki! The food and service was great and the vibes are unmatched! HIGHLY recommend!
   

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5. Z

   Zora

   New York City

   1 review

   5.0

   1 review

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a great evening , I wish they have similar place like Kiki’s in Miami . We had a fabulous time 👍
   

   Kiki on the RiverResponded on February 5, 2025

   Thanks for the feedback, Zora! We're thrilled to hear that you had a fantastic evening at Kiki on the River. We take pride in our location and cuisine, and it's great to know that we're comparable to other Miami spots. Your kind words mean a lot to us. We look forward to welcoming you back soon.
   

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6. j

   john

   VIP

   New York City

   3 reviews

   1.0

   3 reviews

   Dined on January 26, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 4

   Poor food , no attention since you charging the tip anyway..
   

   Kiki on the RiverResponded on February 3, 2025

   Hello John, We're truly sorry to hear about your experience at Kiki on the River. It's disappointing to know that we didn't meet your expectations, especially regarding our food and service. We always strive to provide a memorable experience for our guests, and it's clear we fell short during your visit. We appreciate your feedback and will definitely address these issues with our team to ensure they don't happen again. We hope you'll give us another chance to provide you with the quality experience that Kiki on the River is known for. Please contact us directly at 786-502-3243 we would love to accommodate you for an amazing experience. Best, The Management Team
   

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7. J

   Jennifer

   Miami

   2 reviews

   5.0

   2 reviews

   Dined on January 25, 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Love the entire experience! We had so much fun here with our bachelorette party! The show and dance was fun
   

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   Kiki on the RiverResponded on February 3, 2025

   Thanks for visiting us, Jennifer! We're thrilled to hear that you and your bachelorette party had a fun experience at Kiki on the River. It's great to know that you enjoyed the show and dance. We strive to create memorable experiences for our guests and your kind words are a testament to that. We look forward to welcoming you back soon!
   

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8. L

   Liran

   Las Vegas

   1 review

   1.0

   1 review

   Dined on January 20, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We had our reservation for 11pm, we waited over an hour for a table until we gave up and left
   

   Kiki on the RiverResponded on February 3, 2025

   Hey Liran, we're really sorry to hear about your experience at Kiki on the River. It's always our goal to provide a pleasant dining experience for our guests, and we're disappointed to hear we fell short this time. We understand how frustrating it can be to wait for a table, especially when you have a reservation. We appreciate your patience and understanding, and we're going to take your feedback into account as we work on improving our service. We hope you'll give us another chance to serve you better in the future. Please contact us directly at 786-502-3243 we would love to accommodate you- The Management Team
   

   2 people found this helpful

9. M

   Marc

   Berlin

   1 review

   1.0

   1 review

   Dined on January 20, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Had to wait for 1.5 hour, no more comments. Really bad service
   

   Kiki on the RiverResponded on February 3, 2025

   We sincerely apologize for the long wait and the frustration it caused. We understand your time is valuable, and this is not the level of service we aim to provide. Your feedback is important, and we'll be addressing this issue to ensure it doesn’t happen again. We hope you'll consider giving us another chance in the future. Please reach us directly at 786-502-3243 we would love to accommodate you properly.
   

   2 people found this helpful

10. J

    Juan

    VIP

    Miami

    1 review

    2.0

    1 review

    Dined on January 19, 2025

    1. Overall 2
    2. Food 5
    3. Service 5
    4. Ambience 4

    They kick us out because they needed the table after a 2.5k check
    

    Kiki on the RiverResponded on February 3, 2025

    We are truly sorry to hear about your experience and deeply apologize for any frustration caused. We understand how upsetting it can be when you don’t feel valued as a guest. Our restaurant typically operates with a two-hour dining experience to ensure all guests have the best possible time, but we should have communicated this more clearly. We certainly never want anyone to feel rushed, especially after such a generous check. We’ll be reviewing our procedures to ensure this doesn't happen again, and we’d love to have the opportunity to welcome you back and provide the experience you truly deserve. Please contact us directly at 786-502-3243 we would love to accommodate you properly.
    

    2 people found this helpful