kitaro surf & turf & sushi

Review summary

1. J

   Joseph

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Truly a wonderful experience. Staff is very knowledge of menu selections. we had a variety of Sushi that was delicious.
   

   kitaro surf & turf & sushiResponded 7 days ago

   Thank you for your kind words! We’re thrilled to hear that you had such a wonderful experience and enjoyed the sushi!! We hope to welcome you back for more sushi and another memorable experience soon!!!
   

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2. M

   Marissa

   Chicago

   1 review

   5.0

   1 review

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was a wonderful dining experience from the moment we were welcomed at the door. We had a large party in celebration of our daughter's college graduation. She selected this restaurant. The food was beautifully presented and delicious. The service was excellent. With a party of 10 and everyone enjoyed their meal.
   

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   kitaro surf & turf & sushiResponded 7 days ago

   Thank you so much for sharing your wonderful experience with us! We’re honored that you chose to celebrate your daughter’s college graduation at our restaurant—what an incredible milestone! 🎓 It’s always so wonderful to hear that the food, presentation, and service met your expectations and that everyone in your party enjoyed their meal!! Our team strives to make every celebration special, and your kind words mean so much to us!!! Congratulations again to your daughter on her graduation, and we hope to welcome you and your family back for more celebrations in the future!!!
   

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3. J

   John

   VIP

   Nashville

   7 reviews

   5.0

   7 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place with great food. A little pricey especially on the drinks
   

   kitaro surf & turf & sushiResponded 7 days ago

   Thank you for your kind words and for taking the time to share your feedback! We’re so glad you enjoyed the food and had a great experience overall. We understand that pricing, especially on drinks, can be a concern, and we strive to balance quality with value. Your input is important to us, and we’ll keep it in mind as we continue to refine our offerings. We truly appreciate your support by awarding us 5 stars and hope to welcome you back soon for another delicious visit!
   

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4. S

   Susan

   VIP

   Indiana

   23 reviews

   5.0

   23 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   They have added many sushi rolls which my partner and I enjoy. It always comes out top quality. To keep it affordable for some they are now offering sushi rolls with both real crab and imitation crab. They don’t do this to skimp for their restaurant. They do it to make it affordable for all.
   

   kitaro surf & turf & sushiResponded 7 days ago

   Thank you for your kind words and thoughtful review! We're so glad to hear that you and your partner enjoy our sushi rolls and appreciate your acknowledgement of the quality and savings we strive to deliver!! We look forward to serving you again soon!!!
   

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5. L

   Lauren

   Denver

   2 reviews

   3.0

   2 reviews

   Dined on December 1, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Our server was busy tending to a larger party, totally understandable. However, there should be people hired to “run” his food/drinks when he’s tied up. We ordered appetizers and waited 45 minutes-1 hour, which then came out with our main food. We ordered a side of fried rice that came out once we were completely finished w our meals. We said to take it back, we’re all finished up and ready to leave. He said he could pack it to-go w no charge (which was nice and appreciated), but the bill still charged us for the rice and then he said he couldn’t take it off despite saying he would. Our drinks were also extremely slow to come and be refilled, even the water. Again, there should be more staff going around to fill waters, run appetizers/food when it comes out hot and ready. The prices are way too steep to have such poor service. We come regularly, but will probably give them a break for a while after all this.
   

   kitaro surf & turf & sushiResponded 7 days ago

   Thank you for sharing your experience with us. We deeply value your feedback and are truly sorry for the service issues you encountered during your visit. This is not the level of service we strive to provide, and we sincerely apologize for the delays and miscommunications that impacted your meal. We completely understand how frustrating it is to wait for food and drinks, especially when dining out should be an enjoyable and seamless experience. Your point about additional support for our servers is well-taken, and we’re already reviewing our staffing and processes to ensure food and drinks are served promptly and efficiently moving forward.
   

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6. C

   Carolyn

   VIP

   Chicago

   8 reviews

   5.0

   8 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our party of seven sat in the bar area. We have many favorite rolls so with our group we got to enjoy many of them! Top favorites tho are the Crabby Joe and the Hawaiian. Drink of the night for most - Asian Pear martini - so good! Service as always, top notch! Thank you Kitaro!
   

   kitaro surf & turf & sushiResponded on December 6, 2024

   Thank you so much for your wonderful feedback! We're thrilled to hear that your group had a fantastic time enjoying our rolls!! Our team loves making your experience special, so your kind words about the service mean the world to us!!! We look forward to seeing you again soon at Kitaro! 🥢🍸✨
   

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7. A

   Amenia

   Chicago

   14 reviews

   4.0

   14 reviews

   Dined on November 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Firecracker sushi always a great choice. Brussel sprouts I feel like has changed, not as seasoned/tasty anymore. Server was ok, not attentive. Over good experience.
   

   kitaro surf & turf & sushiResponded on November 19, 2024

   Thank you for your feedback and the 4 stars! We're thrilled you enjoyed the Firecracker Sushi—it’s definitely a guest favorite. We're sorry to hear the brussels sprouts weren’t as flavorful as you remembered and as for the service, we strive to provide attentive care and apologize for falling short of this. We're glad you had an overall good experience, and we hope to see you again soon! 😊
   

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8. H

   Harold

   Chicago

   1 review

   5.0

   1 review

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent sorry I missed two of favorite people John and Carrie who was at a wedding May be next time and as always everything was delicious
   

   kitaro surf & turf & sushiResponded on November 28, 2024

   Thank you so much for your kind words! I am sure that John and Carrie missed you too, but hopefully, you’ll see them next time!! We’re thrilled you enjoyed everything, and we can’t wait to have you back!!!
   

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9. D

   Daniel

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was fabulous and our service was great! Will definitely be back!
   

   kitaro surf & turf & sushiResponded on October 31, 2024

   Thank you so much for the kind words! We’re thrilled to hear that you enjoyed both the food and the service and can’t wait to welcome you back again soon!
   

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10. R

    Rudi

    Indiana

    157 reviews

    3.0

    157 reviews

    Dined on October 19, 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 4

    This restaurant can still make it. But it has to do better than what my wife and I experienced. The positives: great food menu, the food itself, the vibe (on the bar side, as far as we could see it). The negatives: currently too high price range for what is offered, service was measured (not friendly) and not impressive (forgot soy sauce and side salad), the host put us at the worst possible table (booth): where guests entered, where staff came out of or went into the kitchen, where pick-up food was prepared. As such we missed a good vibe (which we thought most of the other tables/booths did experience, whether in the bar area or at the window) and a romantic dinner was far away. Not sure if we'll return but if we do, we'll give it some time in the hope the management can figure it out.
    

    kitaro surf & turf & sushiResponded on October 24, 2024

    We sincerely apologize for the shortcomings in service and for seating you at a less desirable table. Your experience with the forgotten soy sauce and side salad, as well as the overall service, is not up to our standards. We understand how this impacted your evening, especially for a dinner that was meant to be more romantic. We’re sorry we missed the mark and hope that you can make a return visit to have the experience you deserve. Just a side note: please let us know if you would prefer a different table, we will do our best to accommodate you!
    

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