Kitchen + Kocktails by Kevin Kelley - Chicago

Review summary

1. z

   zenaiya

   Chicago

   6 reviews

   5.0

   6 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was amazing . I’ve been wanting to go there for a minute. My boyfriend took me after a long 9 hour shift. I couldn’t be anymore grateful. The service was 10/10. Barely waited 10 minutes for our food . Will be back again ! Thank you for having us .
   

   Is this helpful?

   Report
2. A

   Al

   VIP

   San Diego

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   Poor service (Super Slow). Drinks came halfway through the meal even though ordered far before the food was ordered. Slow to check on the table & even bring water.
   

   Kitchen + Kocktails by Kevin Kelley - ChicagoResponded today

   Thanks for visiting us, Al. We're sorry to hear that you had a less than satisfactory experience at Kitchen + Kocktails by Kevin Kelley - Chicago. We understand how frustrating it can be to wait for drinks and food, especially when you've already ordered. We apologize for the oversight and the inconvenience caused. We're glad to know that you enjoyed the food. We appreciate your feedback and hope to have the chance to serve you better in the future. Best, The Management Team
   

   Is this helpful?

   Report
3. E

   Eric

   Washington DC

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The food was sub par the overcharged for a non alcoholic non refillable glass of strawberry lemonade which tasted like it came out of a Minute Maid carton I had the pork chops which were overcooked and kinda dry the black eyed peas were bland and the salmon bites were salty they charged a 20 percent gratuity which the service was a minimum a 15 percent service I have dined at the Kitchen and Kocktails in DC and the food and service was much better I won’t be back to this location nor world I recommend it to anyone too many children for dinner after 8pm we couldn’t even enjoy the ambiance do to the noises from children 
   

   Kitchen + Kocktails by Kevin Kelley - ChicagoResponded today

   Thanks for the feedback, Eric. We're sorry to hear that your experience at Kitchen + Kocktails by Kevin Kelley - Chicago didn't meet your expectations. We take pride in our food and service, and we're disappointed that we fell short this time. We also appreciate your comments about our pricing and gratuity. We will certainly take your feedback into account as we continuously strive to improve our guests' experiences. We hope you'll give us another chance in the future. Best, The Management Team
   

   Is this helpful?

   Report
4. K

   Keyatta

   Milwaukee

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 4
   4. Ambience 2

   We traveled from MKE for my fiancé birthday. It was so cold that we had to dine with our coats on . I mentioned my concern to our waiter and he just laughed it off and walked away . We couldn’t even enjoy our meal because the food got cold too fast. This experience was horrible. While waiting on our vehicle we overheard staff mentioned that the furnace was out . It would have been nice if we were notified about this and we would have chosen not to come . We noticed almost everyone had their coat on & No one should have to seat and eat with coats on . We paid to much money ($180) to be cold & uncomfortable.
   

   Kitchen + Kocktails by Kevin Kelley - ChicagoResponded today

   Hello Keyatta, We're truly sorry to hear about your experience at Kitchen + Kocktails by Kevin Kelley - Chicago. We understand how important it is to feel comfortable while dining and we apologize if the conditions outside didn't meet your expectations. We also acknowledge your frustration about the delay in warming up the food. We're working on improving our service and your comfort is our top priority. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Best regards, The Management Team
   

   Is this helpful?

   Report
5. K

   Kianna

   Chicago

   3 reviews

   2.0

   3 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Food was very salty, they brought my greens out and they were cold. Food is over priced.
   

   Kitchen + Kocktails by Kevin Kelley - ChicagoResponded today

   Hi Kianna, We're really sorry to hear about your experience. It's disappointing to know that you found our food salty and overpriced. This is not the standard we aim to provide at Kitchen + Kocktails by Kevin Kelley - Chicago. We appreciate your feedback as it helps us to improve. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team
   

   Is this helpful?

   Report
6. A

   Anthony

   Chicago

   3 reviews

   1.0

   3 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 1

   We were seated in an area where the air from the vents above was blowing cold, making it uncomfortable. Shortly after being seated, a waitress asked if we had been attended to, and we said no. She informed us that it wasn’t her table and that she would need to ask the manager for permission to take over. After checking, she let us know that she would be helping us since the original server had called off. When we placed our order, we received water but no eating utensils. The water had an unusual taste, so we requested lemons, but even with the lemons, the water remained unpleasant. The area of the restaurant we were in was quite cold—several other patrons were wearing coats or jackets to stay warm. Our food arrived in a reasonable amount of time, but the chicken was not hot, and we had to remind the waitress about the missing utensils. The food overall was just okay, which was disappointing compared to the excellent food, service, and ambiance we’ve experienced at your Dallas location.
   

   Kitchen + Kocktails by Kevin Kelley - ChicagoResponded today

   Hey Anthony, We're sorry to hear about your recent experience at Kitchen + Kocktails by Kevin Kelley - Chicago. We apologize for the inconvenience you experienced with the air temperature and the cold temperature of our restaurant. We also regret the issues with the service and the food. We strive to provide a warm and comfortable dining experience for all our guests, and we apologize for falling short this time. Your feedback is invaluable and we will certainly address these concerns. We hope you'll give us another chance to provide the excellent food and service that you've come to expect from us. Best, The Management Team
   

   Is this helpful?

   Report
7. K

   Ken

   VIP

   Chicago

   39 reviews

   3.0

   39 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   If it weren’t for the hit or miss (mostly miss), service there, they’d be even more poplar as well as have more repeat guests. Had to get our own silver ware (so did the next table), had to get straws, (next table as well). No sense of urgency. Spilled drink next table that got on me as well, but no kind of sincere apology. If it weren’t for the food being top tier, no one would ever come back to this place. 4th time here and got decent service once. Don’t hate tipping as we are in the industry, but the auto gratuity for folks that don’t earn it is beyond me. Basically your tip tier and low tier servers are getting the same pay. Maybe drop that auto to 10%. Maybe service will improve and the good ones will shine and make more money. Also, cold as draft from the floor where we sat. Wanted to change tables but wasn’t acknowledged. Then got our food and ate with our coats on. Asked someone else for boxes. Wanted to order drinks, couldn’t do that. Finally told the bartender we’d like this and put it on our table.
   

   • 
   • 

   Kitchen + Kocktails by Kevin Kelley - ChicagoResponded today

   Thanks for visiting us, Ken. We're truly sorry to hear about your experience at Kitchen + Kocktails by Kevin Kelley - Chicago. We aim to provide a top-tier dining experience and it's clear that we fell short during your visit. We appreciate your feedback on the service, seating arrangements, and the temperature in our restaurant. We're always working on improving our services and your experience is valuable in this process. We hope you'll give us another chance to provide a better experience. The Management Team
   

   Is this helpful?

   Report
8. J

   James

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   My family loved it there they want to come back the food and vibe was great
   

   Kitchen + Kocktails by Kevin Kelley - ChicagoResponded today

   Hi James, We're thrilled to hear that your family had a great time at Kitchen + Kocktails by Kevin Kelley - Chicago! It's wonderful to know that you and your family enjoyed our food and the overall vibe of the restaurant. We always strive to provide our guests with the best dining experience possible, and your kind words truly mean a lot to us. We're looking forward to welcoming you and your family back soon. Best Regards, The Management Team
   

   Is this helpful?

   Report
9. M

   Monica

   Chicago

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good Evening. It was my Sister's birthday! We had a ball! she really enjoyed her self. Thank you and we will be back and bringing more people! Monica.
   

   Kitchen + Kocktails by Kevin Kelley - ChicagoResponded today

   Hey Monica, We're thrilled to hear that you and your sister had a great time celebrating her birthday at Kitchen + Kocktails by Kevin Kelley - Chicago. It's wonderful to know that you all enjoyed your time together and that she had a wonderful birthday experience. We're all about making our customers feel special, and we're glad we could make your sister's birthday memorable. Thank you for choosing us and we look forward to welcoming you back and bringing more people with you. Warm regards, The Management Team
   

   Is this helpful?

   Report
10. E

    Erica

    VIP

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Always a pleasures to come and enjoy one of my favorite spots to visit in downtown Chicago. A bit pricy, but delicious is the name of the game and that’s what keeps brining me back. See you again soon!
    

    • 

    Is this helpful?

    Report