Klaw

Review summary

1. Y

   Yonathan

   VIP

   Miami

   6 reviews

   1.0

   6 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Ordered 2 drinks right before our food came to the table, we received the food, ate the food, and were still waiting for our drinks, and the place was half empty, and the manager didn’t even bother to come to the table to apologize, the fish was ok, but the filet was supposed to be medium well not well done, $600+ meal not worth it at all! The view was great, though!
   

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2. M

   Miona

   Miami

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing! The view, ambiance, food and service , definitely will come back !
   

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3. D

   Daniel

   Houston

   6 reviews

   4.0

   6 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Make sure you have your parking accomodations figured out.
   

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4. T

   Tania

   New York City

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Alwys can count on amazing service/ ambiance and food !
   

   KlawResponded 2 days ago

   Hello Tania, Thank you for your feedback! We are happy to know that you enjoyed the food, service and ambiance. We look forward to welcoming you soon!
   

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5. W

   Wendy

   VIP

   Dallas

   3 reviews

   2.0

   3 reviews

   Dined on February 2, 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 1

   We were excited to go here, and the Terrace experience sounded like a good option for us. When we got there at 5pm (a bit earlier to have a drink at bar) it was extremely loud. Nobody could hear over each other, since all guests had to speak very loudly. The music was very overpowering, the server even mentioned that it was very loud. We ended up leaving to eat somewhere else for dinner. We were very let down by the whole experience.
   

   KlawResponded on February 6, 2025

   Hello Wendy, Thank you for sharing your experience. We're truly sorry that the noise level impacted your visit and that we didn’t meet your expectations. Your feedback is valuable. We hope you’ll give us another chance in the future.
   

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6. A

   Andrea

   Miami

   1 review

   4.0

   1 review

   Dined on February 1, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   It was great. The happy hour is AMAZING value. I went by myself to enjoy some “me” time with a cocktail and a bite. I sat at the bar where the bartender was busy making drinks for the wait staff and was not very accommodating to me. I wish I’d sat at my table I reserved instead of the bar. Also the ceiling kept dripping water on me.
   

   KlawResponded on February 6, 2025

   Hello Andrea, Thank you for visiting us! We're glad you enjoyed our happy hour and took some time for yourself. We apologize for the inconvenience at the bar and the ceiling issue— we appreciate you bringing this to our attention and will look into it. We’d love to welcome you back for a more comfortable and seamless visit next time!
   

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7. T

   Tommy

   VIP

   New York City

   752 reviews

   3.0

   752 reviews

   Dined on January 31, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   The appetizers were great. The steak wasn't good, in my opinion. The service was good. We won't be back.
   

   KlawResponded on February 6, 2025

   Hello Tommy, Thank you for the feedback! We're glad you enjoyed the appetizers and service, but we're sorry the steak didn’t meet your expectations. We appreciate you giving us a try and will share your feedback with the rest of the team.
   

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8. L

   Liuvania

   VIP

   Miami

   6 reviews

   2.0

   6 reviews

   Dined on January 19, 2025

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 1

   Habian rentado la mitad de el restaurante en el rooftop para una cumpleaños ,y estaba todo horrible,no se podia pasar para el bar,los de el cumpleaños gritando y tomaneo todas las mesas incluso en la parte que no habian rentado,en fin nosotros estuvimos a punto de levantarnos he irnos, los camareroa fueron muy amables y profesionales y la comoda estaba aceptable pero a decir verdad no se corresponde calidad precio , yo esperaba algo mejor . Terminamos la noche en el restaurante de abajo Casadonna porque la verdad Klaw no me gustó ni el rooftop ni la parte cerrada ,allí no voy nunca mas ni lo recomiendo para gastar dinero, mejor ir a otro sitio,de hecho a la salida le dejè dicho al manager que por favor la proxima vez que rentara la mitad de el restaurante para cumpleaños , no rentara mesas para cenar de otras personas y fui clara diciendo que no quedè satisfecha y que allí no volvería.
   

   KlawResponded on January 23, 2025

   Hola Liuvania, Gracias por tomarse el tiempo de compartir su experiencia con nosotros. Lamentamos profundamente que su visita no haya cumplido con sus expectativas y que las circunstancias durante el evento en el rooftop hayan afectado su comodidad y disfrute. En Klaw, nos esforzamos por ofrecer experiencias memorables y equilibrar la dinámica de eventos privados con el bienestar de todos nuestros huéspedes. Apreciamos mucho sus comentarios y esperamos que en el futuro nos permita una nueva oportunidad para brindarle la experiencia que realmente merece.
   

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9. M

   Melissa

   VIP

   Miami

   3 reviews

   5.0

   3 reviews

   Dined on January 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Literally one of THE best restaurants we’ve been to in Miami!! Dylan was our server and he was phenomenal, so knowledgeable about everything and gave great recs! The best crab legs i have ever eaten in my life were from here! Can’t wait to go back
   

   KlawResponded on January 23, 2025

   Hello Melissa, Thank you for taking the time to review your experience! We are delighted to know that you enjoyed the food, ambiance, and service.
   

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10. T

    Tricia

    Jacksonville

    1 review

    3.0

    1 review

    Dined on January 14, 2025

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 5

    Service severely lacked. Empty restaurant, yet dishes very slow to come out, little to no check-in from server, GM onsite had an attitude even though it was a $700 dinner. Zero hospitality from management, and even a scoff when we requested a condiment for the truffle fries.
    

    KlawResponded on January 20, 2025

    Hello Tricia, Thank you for sharing your experience with us. We deeply regret that our service and hospitality fell short, especially during such a special evening. Your feedback is concerning and not reflective of our standards. We’ll address this with our team to ensure a much-improved experience moving forward. We hope you’ll consider giving us another opportunity to provide the exceptional service you deserve.
    

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