Kona Grill - Desert Ridge

Review summary

1. L

   Lola

   Dallas

   11 reviews

   4.0

   11 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Jack was an excellent server. He was attentive and knew the menu. The food was average and a little overpriced.
   

   Kona Grill - Desert RidgeResponded today

   Thanks for visiting us, Lola! We're delighted to hear that you had an excellent experience with our service at Kona Grill - Desert Ridge. We're always aiming to provide the best for our guests, so your feedback is valuable to us. We regret that our food didn't meet your expectations, and we appreciate your honesty. We're always working to improve, and your comments will help us do just that. We hope to see you again soon!
   

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2. K

   Krisan

   Phoenix

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We are avid Kona Grill attendees, which is why we booked my birthday dinner with them. We had a reservation for 5 at 5pm. 3 of us ordered the all you can eat sushi and the other two ordered off the regular menu. Our waiter was subpar, as he failed to mention they were out of almost half of the items we wanted, had we known that we would not have ordered the all you can eat sushi. We then waited 25 minutes for two glasses of white wine, that was almost warm by the time it made its way over to us (which I had to ask for an update on the wine). Our server then informed us that they were out of miso soup but could substitute it for clam chowder, we reluctantly agreed as clam chowder is not the best starter for sushi. Two rolls came out before the soup and the salads came out 45 minutes AFTER receiving our first roll…. Not to nitpick but at this point I had had enough, he served the men first and ladies last (for wine and food) at the end of our experience he never once mentioned the birthday that we were there celebrating and told us he took the clam chowder and salads off the bill for us (salad and soup were included in the all you can eat) and proceeded to charge us full price for the all you can eat. Overall very disappointed and won’t be back for awhile. We love Kona grill and we’re very surprised by this experience.
   

   Kona Grill - Desert RidgeResponded 2 days ago

   Hi Krisan, We're truly sorry for your disappointing experience at Kona Grill - Desert Ridge. We understand the importance of your birthday and regret the issues you encountered with our service and food. We're disappointed to hear that our waiter and rolls didn't meet your expectations. We take your feedback seriously and will address these issues with our team to improve our services. We hope you'll reconsider and give us another chance to provide the quality experience you've come to expect from us. Best, The Management Team
   

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3. T

   Taylor

   VIP

   Phoenix

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   The food was really not good. Everything we ordered was gross. The service was so slow and food came out all over the place. Our kids got there meals and 30 minutes later we got ours then we waited 40 minutes for our server to finally come back to ask for a bill. Thank goodness someone bought us a gift card would have felt really upset about spending money on the meal I just experienced. There are so many better restaurant options to go to with much better food and a way better price.
   

   Kona Grill - Desert RidgeResponded 4 days ago

   Thanks for the review, Taylor. We're truly sorry to hear that your experience at Kona Grill - Desert Ridge didn't meet your expectations. We take your comments about the food and service very seriously and we'll discuss them with our team to improve. We're also sorry that you felt disappointed with the value. We strive to provide a high-quality dining experience, and it seems we fell short this time. We hope you'll give us another chance to impress you in the future.
   

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4. L

   Lisa

   Portland

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   We have had a couple of wonderful visits to Kona Grill and tonight we took six friends that hadn't been before. We were embarrassed. 1) The waiter stared at us blankly throughout our evening exchanges. He was unwilling to provide a thoughtful answer to any of our questions. 2) We were sitting so long waiting to place an appetizer order that we decided to skip it and get our dinner orders in before the waiter disappeared again. 3) One dinner came out 10min before anything else. 4) Even when the waiter asked how we were doing, he walked away without clearing any of the empty plates. 5) The salad was swimming in dressing and I (who love my salads) had zero interest in finishing it. 6) To top it off, the waiter included an automatic 25% tip! Are you kidding? These are the reasons that people are ticked off about tipping these days. He didn't deserve 10% but he gave himself 25%. Kona Grill has gone downhill. (They need to take a serious look at some of their staff or work on training people about how to work in food service) We won't be back until we hear things are better.
   

   Kona Grill - Desert RidgeResponded 6 days ago

   Hi Lisa, We're truly sorry to hear about your recent experience at Kona Grill - Desert Ridge. We value your feedback and apologize for falling short of our usual standards. We're sorry to hear about the issues you encountered, especially with the service and timing of your meals. We take your comments seriously and will address these issues with our team to ensure we improve on these points. We're saddened to hear that you won't be returning, but we hope you'll give us another chance to show you the kind of service we're known for. Best regards, The Management Team
   

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5. S

   Sherry

   VIP

   Phoenix

   143 reviews

   4.0

   143 reviews

   Dined on February 19, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   all of the food we ordered was good; the issue is that we ordered several appetizer plates, and only a couple came out at first. It took almost a half hour for the rest of our order to come out, and that was only because we had to ask our server where everything else was!! The kitchen did not have it together!
   

   Kona Grill - Desert RidgeResponded on February 19, 2025

   Hello Sherry, We appreciate your feedback and are glad to hear that you enjoyed most of your meal at Kona Grill - Desert Ridge. We apologize for the initial delay in serving your appetizer plates. We understand how frustrating that can be and we are working on improving our kitchen efficiency to avoid such situations in the future. We hope to serve you better in the future. We look forward to your next visit. Best, The Management Team
   

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6. P

   Peter

   VIP

   Chicago

   116 reviews

   4.0

   116 reviews

   Dined on February 18, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Our party of 3 enjoyed our poke bowl entrees and our beet salad appetizer. Drink service was slow and they ran out of a lower cost wine I preferred. A large group was dining in their party room and that event seemed to take away their attention from regular dining customers.
   

   Kona Grill - Desert RidgeResponded 7 days ago

   Hello Peter, Thank you for taking the time to share your experience at Kona Grill - Desert Ridge. We're thrilled to hear that you and your party enjoyed our poke bowl entrees and beet salad! We're sorry to hear about the slow service andwine run. We always aim to provide prompt and attentive service, and we'll definitely take your feedback into account. We apologize if the large group distracted from your regular dining experience, we understand it can be a bit hectic during peak hours. We appreciate your feedback and look forward to serving you again soon. Best, The Management Team
   

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7. C

   Christopher

   Phoenix

   1 review

   1.0

   1 review

   Dined on February 16, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   After waiting 35 mins after being sat at our table the waitress comes over with one of the managers and asks if we had been helped. Odd question as we are sitting there at your assigned table and no food no drinks no napkins no nothing. After telling her no the manager said he will comp a drink or appetizer for the wait. Cool we thought. The waitress took our order and within 10ins the appetizers were delivered. However. No silverware nor plates nor napkins came along with them. Just dumped on the table and she left. We waited 10 mins to flag another employer down for her to bring us these items. Our waitress shows back up and keep in mind we have now been seated for about 45 mins and she asks if we are ready to order. Um we did when you took our drink and appetizer order and reminded her. She said oh let me go check the kitchen. Never seen here again and after another 15 mins of waiting we flagged down a very nice manager who was apologetic and said will make it right. Well we waited another 10 mins and decided to call it quits with this experience. The manager said we didn't have to pay and apologized. We were there 1hour and 40 mins and it was not a good experience at all. Sorry this was how my 1st time at your restaurant played out. I had better hopes for a good meal and company.
   

   Kona Grill - Desert RidgeResponded on February 17, 2025

   Thanks for the feedback, Christopher. We're sorry to hear about your experience at Kona Grill - Desert Ridge. We pride ourselves on our service and it's clear we fell short during your visit. We understand your frustration about the missing items and we sincerely apologize for the inconvenience. We're committed to improving our service and your experience. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

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8. m

   mike

   New York City

   5 reviews

   1.0

   5 reviews

   Dined on February 16, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 5

   Sometimes it just doesn’t work that well. To be kind I’m not sure servers are trained very well before working tables.
   

   Kona Grill - Desert RidgeResponded on February 16, 2025

   Hey Mike, we're really sorry to hear about your experience at Kona Grill - Desert Ridge. We always aim to deliver a great experience, and we regret that we missed the mark during your visit. We take your feedback seriously and will address this with our team to ensure we improve our service training. We hope you'll give us another chance to impress you with our service. Thanks for your feedback. The Management Team
   

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9. OT

   OpenTable Diner

   Las Vegas

   2 reviews

   3.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   We were a bit disappointed with our lunch on Sat, Feb 15th. Firstly, most steaks were out of stock for the surf and turf, and the frozen margarita machine was broken. The portion sizes of the steaks were tiny. Our bill came to $240 for the following: 2 x diet cokes 2 x passionritas 1 x kids mini cheese burgers 2 x surf and turf
   

   Kona Grill - Desert RidgeResponded 7 days ago

   Hello, We're sorry to hear that your experience at Kona Grill - Desert Ridge didn't meet your expectations. We understand your disappointment with the lack of availability of our surf and turf and the issue with the frozen margarita machine. We also apologize for the portion sizes and understand your concern about the cost. We're constantly working to improve our offerings and service, and your feedback is invaluable in this process. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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10. M

    Matt

    Phoenix

    1 review

    2.0

    1 review

    Dined on February 15, 2025

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 1

    I guess I was used to the old town location, this one just isn’t it. I know it was Valentine’s Day but wow.
    

    Kona Grill - Desert RidgeResponded 4 days ago

    Hey Matt, Thank you for taking the time to share your experience at Kona Grill - Desert Ridge. We're sorry to hear that your new location didn't live up to your expectations on Valentine's Day. We understand that our new location is a bit different from the old one, and we appreciate your feedback as it helps us improve. We hope to have the opportunity to serve you again and provide a better experience. Best, The Management Team
    

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