Kona Grill - Desert Ridge

Review summary

1. M

   Michelle

   Phoenix

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great location. Great service! Went for a business lunch with 10 people and wanted to be in and out within hour and a half. Not only did they make it happen, but still provided exceptional service. We will definitely be back!
   

   Kona Grill - Desert RidgeResponded 1 day ago

   Thanks for the review, Michelle! We're thrilled to hear that you and your team had a great experience at Kona Grill - Desert Ridge. Our team strives to provide a quick turnaround for business lunches and we're glad we could meet your expectations. We appreciate your kind words about our location and service. We look forward to welcoming you back soon!
   

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2. R

   Ray

   Phoenix

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Went here for my daughters 15th birthday. Food was great. Atmosphere was great and nice and quiet. Only issue we had was seemed to us they ran out a few things and short staff at times. But all and all I would definitely be back.
   

   Kona Grill - Desert RidgeResponded 1 day ago

   Thanks for visiting us, Ray! We're thrilled to hear that you enjoyed the food and the atmosphere at Kona Grill - Desert Ridge. It's great to know that you felt comfortable celebrating your daughter's 15th birthday with us. We apologize for any inconvenience caused by the run out of certain items and the delay in our service. We're continually working to improve our services and your feedback is invaluable. We look forward to serving you again soon!
   

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3. D

   Dina

   Phoenix

   48 reviews

   1.0

   48 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Oh my goodness….where do I start! New location restaurant @ Desert Ridge looks average @ best! The food is below average and prices above average!!! The Fashion Square location has always been exceptional/ not sure what happened- ordered prime rib which was told they will only cook to medium well or well done/ thought that’s strange- but ordered medium well & ate just the edges/ but center was so chewy/ like chewing rubber! Over $300 later for 2 adults & 3 kids - WILL NOT GO BACK TO DESERT RIDGE KONA
   

   Kona Grill - Desert RidgeResponded 6 days ago

   Hi Dina, We're truly sorry to hear about your experience at Kona Grill - Desert Ridge. We take pride in our food and service, and it's disappointing to hear that we fell short on this occasion. We appreciate your feedback on the food and price, and we will certainly take your comments into consideration as we strive to improve. We're truly sorry that you didn't have the experience you were hoping for, but we hope you'll give us another chance in the future to show you the true Kona Grill experience. Best, The Management Team
   

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4. K

   Karlo

   Phoenix

   1 review

   3.0

   1 review

   Dined on January 1, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Wanted more than supposed to , to be seated. Food didn’t come all in the same time , we were 5, three of us got their food, an the other two had to wait over 30 min, we couldn’t eat the dinner together as a family because of the poor service , had to call the waiter, the. We waited additional 15-20 min, because looks like they didn’t even order it from the first place . Even when the first part of food came in, the burger came in first, the the fries after 10-15 mins, not acceptable and defiantly this is poor service. Spirit options are not in the minute, the waiter had to go and take picture for the whisky options and bring the picture so I can choose something . Drinks came in late even thought it was not that busy . Had gift cards to use, it says the gift card can be used on 1/1/2025, and when we paid, it was that date, yet they couldn’t process it so I-paid cash. Over all the service was not good at all, the as Vegas sushi was terrible, I eat Las Vegas rolls everywhere, this wa the worst, the fish didn’t taste good at all. The service , I believe her name Tee , very nice person. Very kind, didn’t want to leave such review, but for the prices , te service was very poor an I don’t recommend anyone to raise their money to have such service .
   

   Kona Grill - Desert RidgeResponded on January 2, 2025

   Hi Karlo, We're sorry to hear about your experience at Kona Grill - Desert Ridge. We apologize for the delay and the mix-up with your orders, and we're disappointed to hear that our service didn't meet your expectations. We also regret that our Vegas sushi didn't impress you. Your feedback is valuable and we will use it to improve our service and food quality. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
   

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5. N

   Natalia

   Phoenix

   1 review

   5.0

   1 review

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Schuyler was amazing! he went above and beyond for our needs!
   

   Kona Grill - Desert RidgeResponded on January 2, 2025

   Hey Natalia, we're overjoyed to hear that you had an amazing experience at Kona Grill - Desert Ridge! It's great to know that our team went above and beyond for your needs. Your kind words mean a lot to us. We're looking forward to your next visit. See you soon!
   

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6. J

   Jeffrey

   Phoenix

   2 reviews

   4.0

   2 reviews

   Dined on December 29, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food was good, we had a steak dinner special. 39 bucks for a great salad, a 6oz steak, desert and a glass of wine. Not a bad price. Steak was good, salad great and cheesecake was cheesecake. Server was great, and ambiance was nice. Surprised it wasn't more busy, it should be. S9me of their plates at regular price could be a little pricey though.
   

   Kona Grill - Desert RidgeResponded on January 2, 2025

   Hi Jeffrey, Thank you for taking the time to share your experience at Kona Grill - Desert Ridge. We're thrilled to hear that you enjoyed our steak dinner special and found our salad and cheesecake to be great. We're also glad to hear that you found our ambiance to be pleasant. We understand your concern about the price of our plates and appreciate your understanding. We're always striving to provide the best value to our guests and your feedback is valuable to us. We hope to see you again soon for another great dining experience. Best, The Management Team
   

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7. R

   Roxanne

   Hawaii

   1 review

   5.0

   1 review

   Dined on December 27, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We went for happy hour and had a great experience. Food and drink prices were perfect for the event. We will return!
   

   Kona Grill - Desert RidgeResponded on December 28, 2024

   Thanks so much for the stars! We are so glad you enjoyed your meal with us at Kona Grill and will be sure to pass on the kudos to our entire team. We look forward to seeing you again soon! - KG Management.
   

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8. V

   Vicki

   VIP

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined on December 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our dinner was very good but our server "T" was outstanding. She had the right amount of checking in and giving time. Her attitude and personality was infectious. The food was good but the service will bring us back and hope to have T again.
   

   Kona Grill - Desert RidgeResponded on December 28, 2024

   Hello Vicki, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your dinner at Kona Grill - Desert Ridge. It's great to know that our team's attitude and personality added to your experience. We're especially glad that you found our food to be good and the service to be outstanding. Your kind words mean a lot to us and we're excited to have you back for another memorable dining experience. See you soon! Best, The Management Team
   

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9. J

   Jenn

   Phoenix

   2 reviews

   1.0

   2 reviews

   Dined on December 26, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 4

   Trying to keep this short and sweet… We will never eat here again! Restaurant is terribly managed and organized, and food quality is very poor. Service from the weight staff sushi, chefs, and hostesses was good. The restaurant overall is just very unorganized and again the food quality is subpar at best. Total waste of money and we still left their hungry! Think of this as like the Applebee’s of sushi -trying to be a regular restaurant on top of that!
   

   Kona Grill - Desert RidgeResponded on December 28, 2024

   Thanks for the review, Jenn. We're really sorry to hear about your disappointing experience at Kona Grill - Desert Ridge. We take pride in our food quality and organization, and we're sorry to hear that we fell short during your visit. We're glad to hear that you found our service good, but we're truly sorry that you were left unsatisfied. We will take your feedback into account as we strive to improve. We hope you'll give us another chance in the future.
   

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10. A

    Alex

    Los Angeles

    1 review

    1.0

    1 review

    Dined on December 26, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Wait time was atrocious, food was below average .
    

    Kona Grill - Desert RidgeResponded on December 28, 2024

    Thanks for visiting us, Alex. We're sorry to hear that you had a less than perfect experience at Kona Grill - Desert Ridge. We always strive to provide excellent food and service, and we apologize if we fell short during your visit. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
    

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