Kona Grill - Tigard

Review summary

1. OT

   OpenTable Diner

   Portland2 reviews

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 2

   Service was great. Food was ok but not the best value. The music was great but so loud. Everywhere they have the music pumping like a club. Bathroom, lobby, in the restaurant. We asked if they could turn it down and were told they couldn’t :(
   

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2. JD

   JulieD VIP

   Portland14 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Happy Hour Menu had a lot to choose from and was very reasonable. We had the Kona sliders and lettuce wraps. They were delicious!! On the main menu we had the lemongrass clam chowder and fish and chips and they were Excellent. The drinks not on Happy Hour were kind of expensive but they were so good and looked beautiful! For dessert we had the butter cake and an espresso martini! It was perfect. The ambience is beautiful and not super loud. we will definitely be back!
   

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3. N

   Norma

   Portland3 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   I didn’t get my 25 dollars off for a birthday. Then we told the waitress and she said give me the last 4 digits of your credit card and email and we can put it in your credit card. I am still waiting for it.
   

   Kona Grill - TigardResponded 4 days ago

   Hello Norma, We're sorry for the confusion about your birthday reward. We understand your frustration and apologize for the delay. We assure you that this is not our standard practice and we'll work on improving our processes. We hope you'll give us another chance to make it right. Best, Christina GM
   

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4. OT

   OpenTable Diner

   Portland1 review

   2.0

   Dined on March 9, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   The server was really nice. Drink took forever. Food was meh. We won’t be going back.
   

   Kona Grill - TigardResponded 4 days ago

   Hello, We're sorry to hear that your experience at Kona Grill - Tigard didn't meet your expectations. We strive to provide excellent service and delicious food, and it's clear we fell short during your visit. We appreciate your feedback about the drink wait time and the food, and we'll certainly look into these matters. We hope you'll consider giving us another chance in the future. Best, Christina GM
   

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5. G

   Graham VIP

   Seattle68 reviews

   1.0

   Dined on March 8, 2025

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 1

   Not a good experience. First, this place is LOUD! There's a DJ pumping music and overhead speakers above every table. It is difficult to have a conversation. The place was about half full, yet they somehow ran out of water glasses. They were pouring tap water into wine glasses. The beer list is pathetic. This is Portland and they had no NW craft beer options. The only IPA offered is Lagunitas. The food was so-so at best. I had the poke bowl. It was so dry that I borrowed some of the sauce from the potstckers appetizer. Meanwhile, my wife's salad was so overdressed that she wound up with limp lettuce swimming in liquid. And then there's the price. For four, with mediocre food, the bill was $220! There are MANY better options.
   

   Kona Grill - TigardResponded 4 days ago

   Thanks for the review, Graham. We're sorry to hear that your experience at Kona Grill - Tigard didn't meet your expectations. We understand that noise levels can be an issue and we apologize for any inconvenience caused. We're also sorry to hear about your disappointment with our beer list and food options. We take pride in our regional craft beers and we'll certainly look into expanding our selection. We're glad to hear that you enjoyed the poke bowl and the service was good. We hope you'll consider giving us another chance to impress you in the future.
   

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6. T

   Teri

   Portland1 review

   5.0

   Dined on March 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Birthday friend chose Kona Grill...it didn't disappoint. In fact, personable friendly service raised the bar!
   

   Kona Grill - TigardResponded 4 days ago

   Thanks for the review, Teri! We're thrilled to hear that you chose Kona Grill - Tigard for your friend's birthday celebration and that we were able to exceed your expectations. It's wonderful to know that our friendly service added to your special day. We always strive to provide a memorable experience for our guests, and your kind words are a testament to our efforts. We look forward to serving you again soon! Christina GM
   

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7. A

   Anissa VIP

   Las Vegas23 reviews

   3.0

   Dined on March 2, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Some meals definitely better than others. Feels like it is on the expensive side for what ya get. Service was good. Our server was attentive. I would go back for their cocktails and spicy shrimp. Tempura. I loved the Patio Bubbles drink.
   

   Kona Grill - TigardResponded on March 3, 2025

   Thanks for the review, Anissa! We're glad to hear that you enjoyed our tempura and Patio Bubbles drink. We understand that there's no one-size-fits-all when it comes to pricing, and we're always striving to provide the best value. It's great to hear that our service met your expectations. We appreciate your feedback and look forward to serving you again. Christina GM
   

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8. J

   Jeremy

   Portland1 review

   4.0

   Dined on March 2, 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   Service is always very slow. The waiters bring the main courses out just after the appetizers arrive. I have had this happen three times now. It’s very annoying.
   

   Kona Grill - TigardResponded on March 3, 2025

   Hello Jeremy, Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent visits didn't meet your expectations regarding our service speed. We always aim to provide prompt and efficient service, and we're sorry that we fell short in this instance. We're glad to hear that you enjoyed the food and found it to be of good value. We appreciate your patience and we're committed to improving. We hope to have the opportunity to serve you again soon. Best, Christina GM
   

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9. S

   Sonya

   Portland1 review

   3.0

   Dined on March 2, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Overall nice restaurant and great ambiance. Music was way too loud, couldn’t hear each other talk at the table- had to shout. We were there for 2 hours and waiting 45-1 hour for our food, which was only okay for a $22 burger and $30 piece of chicken. Came out kind of cold. Cocktails were expensive but at least came out in a decent size. Our server was very nice but wish they would have pushed harder to get our food out. Couple behind us waited just as long too. Not sure we’d return. A bit too pricey for what it is.
   

   Kona Grill - TigardResponded on March 3, 2025

   Thanks for the review, Sonya. We appreciate your feedback and are sorry to hear that your experience at Kona Grill - Tigard didn't meet your expectations. We understand how important it is to have a comfortable dining environment and we apologize if the noise level affected your experience. We also regret to hear about the long wait times and the quality of the food. We're sorry for any inconvenience caused. Your feedback is invaluable and we'll certainly take it into consideration as we continually strive to improve our service. We hope you'll give us another chance in the future. Christina GM
   

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10. D

    Danny

    Portland14 reviews

    3.0

    Dined on March 1, 2025

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 2

    Food was good. Service wasn’t the best. The noise level was too loud. Couldn’t hear well to talk.
    

    Kona Grill - TigardResponded on March 3, 2025

    Thanks for the feedback, Danny. We're glad to hear that you enjoyed the food at Kona Grill - Tigard. We're sorry to hear that you found our service not up to your expectations. We strive to provide an enjoyable dining experience for all our guests and it seems we fell short during your visit. We appreciate your comments about the noise level and will certainly take them into consideration. We hope to have the opportunity to serve you again and provide a better experience. Christina GM
    

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