La Favella

Review summary

1. S

   Sunaina

   Toronto

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Reservation was made for 8:30, waited 45 minutes to be sat. Was told when checked in that they were waiting for another two topper to finish in order to put our table together..... the table we were waiting on had full drinks and food on their table. My guests were getting ansy so I checked in with the manager - he said there was a 2 hour limit and that the two topper was exhausting their 2 hours so he was about to kick them out to put our table together and our drinks were on the house (though 1 wasn't drinking - ok)... we watched the manager inform the guests but of course waited another 10 minutes for the guests to actually move from their two topper so the manager could actually physically put our tables together. Finally we sat down, not one server came to our table to greet us or apologize for the wait or tell us how this place works in terms of ordering and not even to provide us water or plates for our table. We figured out that it's an order and pay through your phone type of jam - so we order. Btw, my brother in law was so hungry and bothered by the wait, poor customer service, and loud music to which you cannot converse even the slightest bit, he left. Another guest of mine who does not drink ordered a soda which she did not get but rather after some time, food starts coming out so I kindly asked one of the servers for water and the soda to which the server was rude, no expression or response or empathy for that matter, and comes back with one of our alcoholic drinks and not what was asked for. We tried to get her attention again but was ignored. I then asked again for water and the soda, the same server ever so slowly goes and gets us the water but no soda. So I asked another server for the soda, and though heard, we never got the soda. Not to mention, we were never given the plates so really and truly, coming from the food and beverage and hospitality industry and being a person who is passionate about customer care, this was a terrible experience.
   

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2. C

   Christopher

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Restaurant has good food and atmosphere but when you pay for your bill it had already 18 percent tip added to the bill not optional.. then it prompted to add another tip on top Sorry that is very misleading and never ate at a restaurant that mandated tip of 18 percent for table of 2
   

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3. K

   Kelvin

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Cute rooftop restaurant that’s fully enclosed for the Winter. Restaurant was fully decorated with Christmas lights with nice ambience. Food and service was good. You order by scanning the QR code at your table and pay your tab through the QR code as well. Music was a bit too loud. Overall, good dining experience. Recommended!
   

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4. D

   Dianne

   Toronto

   1 review

   2.0

   1 review

   Dined on November 23, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Small portions, good for drinks but not for dinner. We had to cut our own pizza, which should be done ahead of time, pizza was also falling apart. Picture of the steak was deceiving as it appeared you would get more and we got half of what the picture appeared as. Staff seem abit confused. They automatically added in a tip as well which I wasn't pleased with. I made a note it was my boyfriend's birthday and that was ignored.
   

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5. OT

   OpenTable Diner

   Toronto

   1 review

   1.0

   1 review

   Dined on November 21, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   The service was horrible, very loud Christmas music in November, we couldn’t talk. There was no one else in the restaurant and we asked the waitress turn it down and she told us that it was loud to attract customers??? Then the bill came with a mandatory 18% tip even though we all ordered from the app. We would’ve tip anyway but tips should be discretionary as a reward for good service. We left telling our network how bad this place is. We are never going back.
   

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6. J

   Justin

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Really cool spot. Glad we stopped in to dine here.
   

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7. O

   Omar

   VIP

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on October 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great restaurant! Music was a vibe and food was outstanding! Definitely going back. I really like the ordering on the phone and paying through the app. Made everything very quick and easy with no mistakes never experienced that type of process before but I like it.
   

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8. J

   Jennilea

   Atlantic Canada

   6 reviews

   5.0

   6 reviews

   Dined on October 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great place! Food is amazing and great cocktail menu. Good for date or girls night but can get a bit loud
   

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9. L

   Lawrence

   Toronto

   2 reviews

   3.0

   2 reviews

   Dined on October 6, 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   Super great food super good service super good atmosphere definitely do not like that. Everything is done on cell phone.
   

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10. L

    Lenisse

    Philadelphia

    3 reviews

    4.0

    3 reviews

    Dined on September 29, 2024

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 4

    Food was tasty, yet a bit overpriced, however based on the tourist location, I guess it makes sense. Our server was very nice and the food was prepared quickly.
    

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