La Grande Boucherie

Review summary

1. D

   Devon

   Charlotte

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   We waited for our server for about 15 min and then ordered a drink and wanted to order an app but our server walked away…had to flag her down to get our app and bread. It all was rushed and highly impersonal. We were at a high top near the window and it was very cold. We had to keep our jackets on. Clearly we were not in a “prime” location. The food was delicious but not hot at all and was clearly prepped before we ordered as it came out within minutes after serving and was borderline cold. The service overall not great. Was not worth the price you pay. Maybe the holidays are overwhelming time and the staff couldn’t keep up… but likely not coming back.
   

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2. E

   Ernie

   VIP

   New York City

   65 reviews

   1.0

   65 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   The restaurant was freezing and loud. The service was slow and not attentive. The food was way overpriced and not exceptional. Extremely disappointed.
   

   La Grande BoucherieResponded today

   Hello Ernie, Thank you for taking the time to share your feedback with us. We are sorry to hear you had an unpleasant experience. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information as well as your review as a reference, and we will reach out to you. We look forward to speaking to you soon. Sincerely, Emma Guest Relations Team
   

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3. C

   Christine

   New York City

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 4

   We sat inside at a table for four by bar and we were freezing. We all kept our coats and hats on the entire dinner. Even the soup didn’t warm us up. Disappointed to say the least. They need some heating along the windows. Food was good but the fact we were so cold, we didn’t truly enjoy the experience.
   

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4. K

   Karen

   New York City

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   It was very cold inside. Food came fast and tasted good. Got the French dip and the fries were excellent.
   

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   La Grande BoucherieResponded today

   Hello Karen, Thank you for taking the time to share your feedback with us. We are sorry to hear you had an unpleasant experience. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information as well as your review as a reference, and we will reach out to you. We look forward to speaking to you soon. Sincerely, Emma Guest Relations Team
   

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5. B

   Brett

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, very good service and beautiful atmosphere. Busy but festive for the holidays!!
   

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6. K

   Katy

   San Francisco

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Today was particularly chilly, and the restaurant seemed unprepared for the winter weather. A heating lamp or two would have made a significant difference. It was quite uncomfortable to eat as everything, including myself, quickly became cold. To make matters worse, I received the wrong dish, but I didn’t want to send it back since the staff appeared to be overwhelmed with customers. On a positive note, the restaurant was beautifully decorated. However, I don’t think I will be returning anytime soon.
   

   La Grande BoucherieResponded today

   Hello Katy, We’re sorry to hear about your uncomfortable experience on such a chilly day. We apologize for the lack of heating accommodations and the mix-up with your order. We appreciate your feedback and will work to address these issues, including better preparation for colder weather. With the intention of creating a better experience for our guests, please contact us at guestrecovery@thegroup.nyc with your contact information and reference to this review. Our team will follow up with you directly. Thank you for sharing your thoughts, and we hope to make it right in the future. Sincerely, Emma Guest Relations Team
   

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7. P

   Paul

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great location / staff / ambiance and good food.. hats off to our server Charlie and the young gal in front from Venezuela.. reasonable prices for a very decent place. My new go-to for meeting friends in the city. Till next time.
   

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8. S

   SIMON

   VIP

   Philadelphia

   102 reviews

   4.0

   102 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Family brunch. We were seated promptly for our table of 9. Friendly personable service. Despite number of patrons service was quick. French dip, steak frites and Croque Madam were all really good. Portions for an Perdue were huge, but very tasty. We have eaten there several times and this was the best yet. We will be back.
   

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9. L

   Lisa

   VIP

   San Francisco

   5 reviews

   3.0

   5 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Atmosphere was nice but was freezing in restaurant. Avocado toast was great. French onion soup okay. Mussels not so great. Mo, our server, took mussels off bill. Very crowded and lots of table rearranging going on while people trying to eat.
   

   La Grande BoucherieResponded today

   Hello Lisa, Thank you for taking the time to share your feedback with us. We are sorry to hear you had an unpleasant experience. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information as well as your review as a reference, and we will reach out to you. We look forward to speaking to you soon. Sincerely, Emma Guest Relations Team
   

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10. J

    Jennifer

    VIP

    Richmond

    5 reviews

    5.0

    5 reviews

    Dined 1 day ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We abdplutley loved our amazing brunch . We had the Wagu Carpaccio which was seeved with horseradish and a truffle aoli. My son loved his Wagu burger and my eggs Benedict and Bellini were perfection. Service was best in class. Will be back!
    

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