La Pizza & La Pasta - Eataly NYC Downtown

Review summary

1. S

   Sean

   Glasgow

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   2nd visit. 1st visit November 2023 was great however we went there last night. 9pm. Food was exceedingly poor. 1st course focaccia bianco and polpette. Focaccia was stale and very hard pastbits best by a couple of days. The meatballs bland, not enough seasoning. Inconsistent aswell we ordered two of these. One came warm and chunky tomato sauce, 2nd one was runny sweet and cold also had what looked like parmesan over the meatballs not good at all. But then it got worse ordered pollo alla milanese with some pasta. So the chicken was burnt and solid and no pasta came out. Showed the waiter and we couldn't cut through it. He took it back and replaced it with a calzone. Unfortunately the calzone was undercooked, ham pale and fatty with cheese not melted. It was ghastly. A pizza massese was okay but under cooked by a minute or two. As for dessert Tiramisu was okay but the mini coni was poor. Stale and wet. This was a really poor experience and the staff ignored the email that was sent.
   

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2. J

   Judy

   Cincinnati

   15 reviews

   vip
   2.0

   15 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   The service was terrible. The waiter did not listen, never checked on us and left us waiting to order for over 20 minutes and took forever to bring the check.
   

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3. OT

   OpenTable Diner

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thanksgiving was amazing!
   

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4. R

   Rivers

   Dallas

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   When we arrived with our party of 5 we were quickly seated quickly, we had about 3 different waiters over 20 minutes come to our table until we got the waiter who would serve us for the majority of the meal. My girlfriend has multiple chronic illnesses so sometimes she just needs simple food to settle her stomach. We asked if they were willing to accommodate and if we could order simple butter noodles/pasta, the waiter insisted that we would not be able to do that and stated that the best alternative would be the $45 truffle pasta. Stating that it would be impossible for them to make butter noodles for her because she is not under 12, we simply said that’s okay and we would like to take our business somewhere else. After a few more minutes the manager comes by and says they would never serve an adult butter noodles, then adding on some additional guilt tripping about how it’s against their policy and something they should never do, only to finally and frustratingly say that she can be the one exception. Beyond this the food and service was fine, but I wouldn’t expect this place to be very accommodating of allergies or dietary restrictions. TLDR: Food and service was fine, manager and waiter guilt tripped us for trying to order something off the kids menu for my chronically ill girlfriend. This issue was eventually resolved but the food was ultimately just okay, just go to Bar Primi.
   

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5. F

   Fabio

   Orlando

   16 reviews

   vip
   4.0

   16 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Good food and environment for a quick meal. Fair value for what they offer.
   

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6. V

   Viola

   New York City

   1 review

   4.0

   1 review

   Dined on November 23, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Tutto bene vino molto buono e con ottima materia prima . L atmosfera anche molto accogliete . Camerieri bravi
   

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7. J

   Jeremy

   New York City

   7 reviews

   4.0

   7 reviews

   Dined on November 23, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great Focaccia Bianca. My son loves the pizza. I usually love the pasta, but I found the spaghetti with tomato sauce to be too salty today. Maybe just an off day. Will probably get a pizza myself next time.
   

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8. J

   J

   New York City

   3 reviews

   vip
   5.0

   3 reviews

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, the restaurant was very busy but service was top notch
   

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9. G

   Guillermo

   Washington DC

   2 reviews

   4.0

   2 reviews

   Dined on November 21, 2024

   1. Overall 4
   2. Food 4
   3. Service 1
   4. Ambience 4

   Fernando is the worst. He forgot our dessert and was so lazy
   

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10. A

    Alyssa

    New York City

    1 review

    5.0

    1 review

    Dined on November 21, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I made a reservation but ended up sitting at the bar and the service was amazing. The bartenders Agustin and Laura were so nice and attentive and even helped me with the best recommendations on dishes and drinks. Having this service paired with the stunning ambiance was a great experience to have and is a place i would definitely recommend to anyone.
    

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