Eataly Soho

Review summary

1. K

   KATE

   New York City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, service, ambience - ribeye steak was outstanding.
   

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2. OT

   OpenTable Diner

   VIP

   New York City

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Service was terrible food mediocre. Was disappointed and underwhelmed.
   

   Eataly SohoResponded 3 days ago

   Ciao, Thank you for sharing your experience with us. We are truly sorry to hear that we did not meet your expectations with our food and service. Our goal is always to provide great food and service and it's disappointing to hear we missed the mark. We will reach out to you directly to discuss this in more detail. We hope to have the chance to welcome you back for a better experience in the future! Grazie, Eataly Soho
   

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3. S

   Stephen

   New York City

   6 reviews

   2.0

   6 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   Very dissatisfied. The starter mushroom pizza was good. The chickpea fries were nothing special. The fried calamari was more battered peppers etc than calamari. The gnocchi w pesto too salty, the grilled meat for 2 was pathetic and the cod was okay but maybe 2 1/2inches square! The tiramisu was really good. The prices were not justified!!!!
   

   Eataly SohoResponded 3 days ago

   Ciao Stephen, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet expectations. We strive to provide high-quality food and service and are disappointed to hear we fell short. Your comments regarding the menu items you mentioned have been noted, and we will review them with our kitchen team to ensure improvements are made. On a positive note, we are glad to hear that you enjoyed the mushroom pizza and tiramisu. We appreciate your review and would love to make things right. We will reach out to you directly to further address your concerns. Please let us know if you would like to come back soon so we can make your experience more memorable. Grazie, Eataly Soho
   

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4. R

   Richard

   New York City

   42 reviews

   5.0

   42 reviews

   Dined on February 22, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great family birthday experience, the staff was very accommodating and team oriented approach to the meal. I appreciate the server and the server who took over for the server. The food was cooked to perfection.
   

   Eataly SohoResponded on February 22, 2025

   Ciao Richard, Thank you for taking the time to share your feedback and for choosing our restaurant to celebrate a family birthday! We are delighted to hear that you had a great experience and that our team's service and collaborative approach stood out to you. We will be sure to pass along your kind words to our staff. Looking forward to seeing you again soon! Grazie, Eataly SoHo
   

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5. C

   Charlie

   VIP

   New York City

   23 reviews

   5.0

   23 reviews

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great experience! food service and the whole restaurant and shopping experience was wonderful. Heading back there on Monday with a group of 13 people.
   

   Eataly SohoResponded on February 22, 2025

   Ciao Charlie, Thank you so much for your kind words! We're thrilled to hear that you had a great experience, and that you enjoyed the food, service, and overall atmosphere. We truly appreciate your support and are excited to welcome you back on Monday with your group. We will ensure that you have another wonderful visit! Looking forward to seeing you soon. Grazie, Eataly SoHo
   

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6. C

   Carla

   VIP

   Jacksonville

   6 reviews

   2.0

   6 reviews

   Dined on February 17, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   I really wanted to love it, but it fell short in every aspect. We ordered the focaccia and calamari both were small portions and just okay. Our kids had the pizzas again- nothing great. I ordered the burrata pizza and I’ve never been more disappointed in burrata! There was absolutely nothing to it other than sauce, dough, and 3 small balls of burrata that were not creamy and still cold, lacked flavor. The service felt rushed and overall the food quality was not as expected for the price point.
   

   Eataly SohoResponded on February 20, 2025

   Ciao Carla, Thank you for your feedback. We're sorry to hear your experience didn’t meet expectations. We aim to offer great food and service, and it seems we missed the mark during your visit. We'll take a closer look at the portions, flavors, and overall experience to make improvements. We appreciate you bringing this to our attention and hope you'll consider giving us another try. Grazie! Eataly SoHo
   

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7. R

   Rebeca

   Houston

   21 reviews

   5.0

   21 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great location and the food was typical Eataly, delicious!
   

   Eataly SohoResponded on February 20, 2025

   Ciao! Thank you for your kind words! We're thrilled to hear that you enjoyed the location and the food. At Eataly, we strive to offer an authentic and delightful experience, and it's wonderful to know we met your expectations. We look forward to welcoming you back soon! Grazie, Eataly SoHo
   

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8. A

   Anthony

   Pittsburgh

   3 reviews

   5.0

   3 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife and I have been wanting to try Eataly for a while and luckily the opportunity arose last night for Valentine’s Day. We searched on OpenTable for any restaurants with availability last minute and Eataly SoHo had an availability nearby. I wish I was hungrier because I really wanted to try the Valentine’s Day pre fixe menu, but we just ordered two entrees and bread with some Italian sodas. The food was great and we can’t wait to visit again for some of the various events and to try the rest of the menu!
   

   Eataly SohoResponded on February 16, 2025

   Ciao Anthony, Thank you for taking the time to share your experience. We are delighted to hear that you and your wife finally had the chance to visit our location for Valentine's Day. We appreciate your kind words and look forward to welcoming you back soon to explore more of our menu! Grazie, Eataly Soho
   

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9. K

   Kelley

   Nashville

   4 reviews

   5.0

   4 reviews

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, great upbeat and contemporary atmosphere. Great music. Lively.
   

   Eataly SohoResponded on February 9, 2025

   Ciao Kelly, Thank you so much for taking the time to leave us this feedback. We are thrilled to hear you enjoyed your time dining with us, and that you enjoyed the food and overall atmosphere. We truly appreciate your support and look forward to welcoming you back soon for another memorable experience. Grazie, Eataly Soho
   

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10. C

    Christine

    VIP

    New York City

    59 reviews

    4.0

    59 reviews

    Dined on February 2, 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5

    Great lunch with my daughter. Service was great. Food was delish. Band was a little loud. Would definitely recommend.
    

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    Eataly SohoResponded on February 3, 2025

    Ciao Christine, Thank you for taking the time to share your experience. We are thrilled to hear that you and your daughter had a great lunch and enjoyed the food and service. We look forward to welcoming you back soon! Grazie, Eataly Soho
    

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