Eataly Soho

Review summary

1. B

   Bruce

   New York City

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   I reserved a place for my family for a Thanksgiving supper and they had no more Turkey or Chicken left on the menu when we sat down to eat our appetizers. And they gave us a Beef supper with cold mash potatoes. But at least they gave us a free Tiramisu desert that was very delicious.
   

   • 

   Is this helpful?

   Report
2. S

   Sonali

   San Francisco

   5 reviews

   vip
   1.0

   5 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Terrible thanksgiving experience. Never got our turkey dinner.
   

   Is this helpful?

   Report
3. A

   Adam

   Sydney

   7 reviews

   3.0

   7 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   Food was medium , hurried and tepid and had obviously been cooked and left waiting. The service let the whole night down. We ordered 3 starters and we hadn’t even finished the last starter and they bought the main dish. I explained to the server that we’d like at least a 5 minute break between courses and not 5 seconds and he looked at me with a blank look.
   

   Is this helpful?

   Report
4. C

   Carlos

   Fort Lauderdale

   3 reviews

   2.0

   3 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 5

   Food didn’t have any special taste, missing flavor Service was just regular, nothing to rave about Value/ price paid is not there
   

   Is this helpful?

   Report
5. J

   James

   New York City

   8 reviews

   2.0

   8 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   The server was inattentive. The food itself was average and the cocktails seemed strange to taste. The atmosphere itself was very nice. Overall I say there is a “fair” chance we will never be going back.
   

   Is this helpful?

   Report
6. M

   Mary

   New York City

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   No service whatsoever no help on getting refill on drinks and you even have to get up and ask for someone to give you the check. 
   

   Is this helpful?

   Report
7. R

   Rocco

   New York City

   4 reviews

   vip
   2.0

   4 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Many food items on the menu were not available and the service was poor. Our server “disappeared” more than once
   

   1 person found this helpful

   Report
8. a

   arielle

   New York City

   5 reviews

   vip
   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was amazing, very attentive and fast service. I have a lot of allergies and they were able to accommodate me, they still warned me of cross contamination so I wouldn’t say it’s allergy friendly but they were very helpful and were very aware of allergies
   

   Eataly SohoResponded 5 days ago

   Ciao Arielle, Thank you for your kind words and sharing your positive feedback with us. We are delighted to hear that you felt well taken care of during your visit. Accommodating dietary needs and allergies is something we take very seriously, and we are thrilled to hear that we were able to ensure a comfortable and secure dining experience for you. This feedback will be shared to the team. We look forward to seeing you again soon. - Eataly Soho
   

   Is this helpful?

   Report
9. M

   Marie and Mark

   New York City

   6 reviews

   vip
   2.0

   6 reviews

   Dined on November 17, 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   This is supposed to be an Italian restaurant. It is not right to bring the bill while we were still drinking coffee without even saying that we can take time (not even thank you) then come to the table 6 times to check if we paid ! We literally spent 23 minutes from the time that we were served and restaurant was barely 1/2 full. Servers do not seem to be educated at all and food was okay just not as good as in flatiron nor downtown As we know Eaterly in Italy and NY we are very disappointed
   

   Eataly SohoResponded 7 days ago

   Ciao Marie and Mark, Thank you for sharing this feedback with us. We are truly sorry to hear you felt rushed during your visit. That is never the experience we want our guests to have, and we strive to provide a comfortable dining experience to everyone who dines with us. It's clear we fell short in this instance. We will be reviewing this with our team to ensure the guest experience is enjoyable from beginning to end. Thank you for helping us to continue to grow as a restaurant. - Eataly Soho
   

   Is this helpful?

   Report
10. K

    Kamisha

    New York City

    3 reviews

    4.0

    3 reviews

    Dined on November 16, 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 5

    The food was amazing! There were some kinks in the service but otherwise great experience.
    

    Eataly SohoResponded 7 days ago

    Ciao Kamisha, Thank you so much for taking the time to share your experience dining with us. We're thrilled to hear that you enjoyed the food and that it left such a great impression. However, sorry to hear that the service didn't fully meet your expectations. If you are able to give us more details on what went wrong with the service, we would appreciate to hear so we can address it with our team. We look forward to welcoming you back again soon! -Eataly Soho
    

    Is this helpful?

    Report