La Vina Manchester Deansgate

Review summary

1. G

   Gary

   Manchester

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 4

   I’ve been going to la vina for nearly 20 years. Both myself and my daughter love the jamon croquettes however today these were not home made. Both tiny with no taste so I sent mine back. These were obviously from a frozen pack. We ordered the machete cheese board and the portion of cheese was pathetic !! Usually it’s decent. Will give the place one more chance hoping it was an off day however if it’s the same next time I’m done with the place
   

   La Vina Manchester DeansgateResponded today

   Hi Gary, i would like to start with an apology that the experience you left with was an unpleasant one. we always aim for everyone who dines with us to leave happy and have a good experience. I can ensure you that the food we serve is homemade and we pride ourselves on this fact. I will make sure that we pass this over to the chefs regarding the portion size. I hope that you will be back soon so we can rectify this and change this experience to a positive one. Regards, Managment team
   

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2. V

   Victoria

   County Durham

   5 reviews

   3.0

   5 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 2

   We always come for lunch here whenever we are in Manchester but this time the service was poor. The food is always great but the staff couldn’t be bothered so next time we will find somewhere else to eat
   

   La Vina Manchester DeansgateResponded today

   Hi Victoria, Firstly let me start with an apology, this is not the experience i want to be reading that my guests have had whiles dining here with us. The staff's attitude and service standards is one of the things we like to pride ourselves on so to hear this is difficult. I will be speaking to my whole team to make sure this sort of review doesn't happen again. On the flip side I'm happy to hear the food was up to the usual standard that the chefs want to present, i will pass this over to the chef's team as I'm sure they will be happy to read that. We do hope you will be back again soon so we can change this experience. Regards, Managment team.
   

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3. F

   Fernando

   Manchester

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Un lugar más dónde se lucran con la denominación de origen de España. Presentando productos precocinados industriales de baja calidad de pésima elaboración. Este establecimiento está preconcebido para no Españoles con un gusto y conocimiento de la gastronomía Española nulo. No volvería Jamás!! One more place where they profit from the designation of origin of Spain. Presenting low quality industrial pre-cooked products of terrible elaboration. This establishment is pre-designed for non-Spaniards with a taste and zero knowledge of Spanish gastronomy. I would never go back!!
   

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4. S

   Sarah

   London

   1 review

   4.0

   1 review

   Dined on December 12, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Great service , live guitar music made for a great ambiance. Food was good. Worth a visit
   

   La Vina Manchester DeansgateResponded 6 days ago

   Hi Sarah, Thank you so much for the great review, I will pass this to the team. Regards, Managment team
   

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5. A

   Angela

   Manchester

   16 reviews

   2.0

   16 reviews

   Dined on December 7, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Limited choice. Food served warm. Restaurant was freezing cold. Expensive price's for mediocre tapas. Big plates weren't good either
   

   La Vina Manchester DeansgateResponded on December 10, 2024

   Hi Angela, Our apologies regarding your personal experience at our venue, after some investigation, we can guarantee a full menu available and our prices are according the market and our direct competitors. We are proud on our food, most of our products come directly from Spain and we only use quality products. Regards, Managment team
   

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6. J

   Jame

   London

   1 review

   5.0

   1 review

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were met at the door by Rui, who looked after us wonderfully. Pleasure to visit again.
   

   La Vina Manchester DeansgateResponded on December 10, 2024

   Hi Jame, Thank you so much for the lovely review, we will pass to Rui. Hope to see you very soon. Regards, Managment team
   

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7. C

   Chelsea

   Manchester

   5 reviews

   2.0

   5 reviews

   Dined on November 30, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Staff arguing over the bar about orders. We waited over 30 minutes for someone to take our drink / food order and that was only because i got up, found a server and asked could they take our order as we had been waiting a while. We asked for starters but they brought everything out together. We didn't receive our drinks until being at the table for nearly an hour. The food definitely needed a bit more seasoning but was okay in general. Once finished with the food, nobody came over to us for around 30 minutes so the table was completely full and we had to start stacking things up on the floor to create room. We had to get up and ask for the bill again as someone had been over, taken 2 plates and then forgot about us. I sadly wouldn't recommend which is a shame cause the place looks really lovely! If you do go, get a seat downstairs as there seemed to be more staff running about down there!
   

   La Vina Manchester DeansgateResponded on December 1, 2024

   Hi Chelsea, Our sincerely apologies for the negative experience, after some investigation I can assure that was a extremely busy peek time around 6.30 pm, after accessing CCTV, your drinks was taken 15 minutes after they being order. I will address all your concerns and service points to the team, was not to our standards and of course yours as well. Regards, Managment team
   

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8. A

   Anthony

   Cheshire

   2 reviews

   2.0

   2 reviews

   Dined on November 30, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   We had eaten here a few times in the past and been delighted. However the food when it eventually came was poor. Not so bad to really complain about....but just poorly cooked and lazy. Patatas Bravas were tasteless with just mayo squirted across them. We waited 15 mins to get served after being seated. Seemed like insufficient staff. Sad as its a super venue. Cost cutting to the fore rather than quality.
   

   La Vina Manchester DeansgateResponded on December 2, 2024

   Hi Anthony, Our sincerely apologies for the negative experience this time, I will address your concerns to the Head chef regarding your feedback, we can assure we only deal and trade high quality products, after checking our booking system during 6 pm was extremely busy period, probably why your impression of us being under staff, again our apologies. Regards, Managment team
   

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9. A

   Andy

   Yorkshire

   2 reviews

   3.0

   2 reviews

   Dined on November 30, 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   This is one of my favourite restaurants in Manchester. Last night was disappointing though. Food, as ever, was excellent, but despite not seeming that busy, the service last night was not good, and even poor by the standards I normally find there. When we arrived, we were directed to the bar, as our table wasn’t quite ready - but in the time we were at the bar (admittedly not very long) we were unable to order a drink as the bartender was waiting for the people before us to read the drinks menu - which was taking forever. All I wanted was a beer & a coke! At the table, I then had to catch the lady’s attention again to order a drink there. We had to catch her attention again later in order to order food. The food was reliably lovely as ever - but was served at the table forgetting to give us a plate each to eat it from. Not wanting to distract a waitress again - we just ate it off the serving plates. After hailing a waitress again I managed to order another drink for my partner, and then a little later - after another effort - I ordered a second beer for myself. This beer never showed up. After another wait - I was able to get the bill and I mentioned my second beer hadn’t arrived. Waitress apologised, and said she’d make sure it wasn’t on the bill. I cannot think of any other time I have asked for the service charge to be deleted from a bill - but I did last night. The restaurant only seemed about 1/2 full, and I cannot see any excuse why it was so hard to get good service last night. Thanks to the food, and previous good experiences, I will be back. I very much hope that last night was just a bad night. Best wishes Andy
   

   La Vina Manchester DeansgateResponded on December 1, 2024

   Hi Andy, Our apologies for your last experience at La Vina, I will address all your points to our team, your feedback is very important to us and make us grown, hope to see you very soon. Regards, Managment team
   

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10. H

    Helen

    Manchester

    2 reviews

    2.0

    2 reviews

    Dined on November 30, 2024

    1. Overall 2
    2. Food 5
    3. Service 1
    4. Ambience 2

    A new front of staff required! I’ve never met a more unhelpful front of staff, from refusing to accommodate us on another table when the restaurant was at around 25% capacity, to shouting at his staff, talking down or over us & flat out refusing to listen to any queries or questions we had… completely unprofessional Such a shame as the rest of the staff here were fabulous & the food delicious. Highly recommend La Vina review his role … tarnished a lovely family meal
    

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