lala

Review summary

1. c

   carlos

   VIP

   Caribbean

   35 reviews

   5.0

   35 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome! Great cocktails Superb wine list Very very good service, among the best in PR Food is amazing. Very tastefull and bold Ricardo and Andres are one of the best servers in PR. They do care. Very knowledgable about wine pairing and food overall
   

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2. J

   Juan Carlos

   New York City

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Una experiencia que no debes dejar pasar la fusión de plato y el Gran sabor . No se debe dejar pasar
   

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3. J

   Jeremy

   New York City

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Had a reservation and no one was present at the host’s stand, we waited around 15 min for her to arrive. Then they did not have our table ready which took another 10 minutes. The waiter was wonderful and the food and drinks were spectacular. It was a positive experience overall and would definitely come back.
   

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4. E

   Edel

   Caribbean

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent. Service great. We like how Lala staff knows how to serve wine correctly. Waiter Alfredo and Sommelier Ricardo were great.
   

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   lalaResponded 2 days ago

   We're thrilled to hear that you enjoyed your experience at lala! It's wonderful to know that our team's service and wine knowledge stood out for you. We pride ourselves on providing top-notch service and a great wine selection, so your feedback is truly appreciated. We're glad you appreciated our staff's knowledge of how to serve the perfect wine. We hope to see you again soon for another excellent dining experience! Best, André
   

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5. C

   Carlos

   London

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Disappointing Experience at Lala. I had high expectations for Lala, billed as a fine dining experience, but unfortunately, it fell short on several fronts. To begin with, I booked a table for five but was given a four-person table with five plates awkwardly squeezed in. After a short, but frustrating argument, they finally agreed to move us to a table more appropriate for our party size—a basic expectation at any restaurant, let alone one positioning itself as fine dining. The food was okay but nothing memorable, certainly not worth a return visit. While the waitstaff was polite, the service overall was mediocre and lacked the polish one expects from a fine dining establishment. The team didn’t seem properly trained to deliver the level of service the restaurant aspires to provide. What truly soured the experience was the pricing. While I don’t mind paying premium prices for a stellar meal and service, Lala failed to justify its cost. For instance, a glass of Yamazaki 18 was $250, and a bottle of Pazo de Barrantes was the same price—far higher than comparable fine dining restaurants in the area. And the cherry on top: after spending almost $1,300 before tip on our meal, I asked for a cortado coffee only to be told that the coffee machine had already been shut off. This lack of attention to detail and guest satisfaction solidified my decision never to return. Lala may position itself as fine dining, but based on my experience, it is anything but. Save your money and dine elsewhere.
   

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6. R

   Roberto

   Caribbean

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dont be late, its a great experience and a full culinary delight like nowhere else in PR!
   

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7. D

   Diego

   Caribbean

   1 review

   2.0

   1 review

   Dined on January 12, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Waited 15+ minutes to be served by the waiter, when the waiter came to out table she didn’t even present herself she just asked if we were ready to order. We asked about the menu and what was good and all she said was “Everything’s good”, so we just ordered. When our entrees came no one came to our table for more then 25+ minutes and we didn’t have water or coke which was what we were drinking. We wanted to leave so we just asked for the check and we had to wait 15+ minutes for the check. The other tables were always being attended and always receiving attention, we didn’t receive nothing of that. Oh and it was my birthday. We would’ve understood if the restaurant was full, but not even that.
   

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8. J

   Josshe

   Caribbean

   1 review

   5.0

   1 review

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente todo! El servicio la comida espectacular
   

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9. W

   Wilfredo

   Caribbean

   1 review

   5.0

   1 review

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   La pasamos de maravilla! Comida perfecta, meseros on top of their game, trato excelente. Loco por volver!
   

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10. A

    Alvaro

    Caribbean

    1 review

    5.0

    1 review

    Dined on January 12, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Siempre es una grata experiencia, sin duda lo mejor es el servicio
    

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