Le Chai

Review summary

1. J

   Jerome

   New York City

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Decided to bring my partner here for what I hoped would be a special date night, but instead, we left feeling deeply disappointed and regretful for giving this restaurant a chance. The issues started the moment I ordered a Hennessy Sidecar. It was served in a rocks glass with ice—completely inappropriate for this classic cocktail, which should be presented in a martini or coupe glass. When I pointed this out to the waitress, instead of remaking the drink properly, they simply poured the already watered-down cocktail into a different glass. If you don’t know how to serve a drink correctly or aren’t willing to, it should not be on your menu. As for the food, we’ll never know. After waiting 2.5 hours for entrees that never arrived, we had no choice but to ask for the check and leave, hungry and frustrated. To make matters worse, the staff asked us to “give them another chance” and come back on a Thursday, claiming it’s their best night. Here’s a reality check: every night should be your best night. If you’re open for business, your customers deserve consistent, high-quality service—not excuses or special exceptions for certain days. This experience was an embarrassment from start to finish. If you can’t provide even the basics—correctly served drinks, timely meals, and decent service—then maybe being in the restaurant business isn’t for you. This was a complete waste of time and money, and I would never recommend this place to anyone.
   

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2. T

   Tei

   New York City

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Drinks,food,ambience 20/20 you will not be disappointed
   

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3. N

   Nick

   New York City

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 5

   If I could give this restaurant zero stars, I would. From start to finish, this was a masterclass in poor service and mismanagement. Let me break down the nightmare: We arrived on time for our reservation, expecting a smooth experience. Instead, we were told to "wait a few minutes"… which turned into **45 grueling minutes** of standing in a cramped lobby. Staff brushed off our concerns with vague excuses ("the kitchen is backed up" or "we’re just seating another group"). If you can’t honor reservations, why offer them?
   

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4. Q

   Q

   New York City

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience, staff was very professional and provided excellent customer service. The food was great and excellent portions
   

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5. K

   Keisha

   New York City

   1 review

   3.0

   1 review

   Dined on February 11, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good food drunken noodles with lobster was everything yum liquor was on point u could taste the liquor I had lemon drop martini with passion fruit flavor lit will definitely come again
   

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6. C

   Crystal

   New York City

   1 review

   5.0

   1 review

   Dined on February 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was 10/10, drinks were 10/10 and staff was friendly. Would definitely go back & recommend.
   

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7. J

   Justene

   New York City

   4 reviews

   5.0

   4 reviews

   Dined on February 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was our first time and we will definitely be back ! The food was delicious (we participated in restaurant week and the choices did not disappoint). It might have been a bit loud, but they were having an event and it was a welcomed noise because the music was a vibe, nothing like dancing while you’re enjoying a good meal. 
   

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8. CP

   CassidyP

   New York City

   1 review

   1.0

   1 review

   Dined on February 1, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   I went here for Restaurant Week and was extremely disappointed. I use Restaurant Week as a way to find new go-to spots, but this was a huge letdown. I ordered a batch of chicken wings, and when they arrived, they were raw in the middle. I let the server know, and they brought out a new batch, but it wasn’t what I asked for. I specifically requested all drumsticks, but they brought a mix of flats and drums. The worst part? The server took the wings back, only to return with the same exact order and quickly ran off without saying anything. To make things worse, the rest of the food was cold and clearly not made to order. It seemed like it had been sitting around for a while. Terrible service, bad food quality, and an overall awful experience. I won’t be back, and I definitely wouldn’t recommend it to anyone looking to enjoy Restaurant Week.
   

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9. K

   Keshia

   New York City

   19 reviews

   5.0

   19 reviews

   Dined on February 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I personally thought it was gonna be one of those instagram restaurants where people post, and the food wasn't good. But that wasn't my experience. Everything our server recommended was amazing. I can't wait to go back.
   

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10. A

    Angelie

    New York City

    5 reviews

    5.0

    5 reviews

    Dined on January 31, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    As a first time customer, I was impressed! Food was good, waiter was such a gentleman, good energy, great customer service. I will definitely be back.
    

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