Leo's Italian Social - North Hills

Review summary

1. a

   annemie

   London

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   The food was excellent, but the service was disappointing. We ordered bread for the table, but it only arrived while we were eating our entrées. We also ordered three appetizers, but only received two at first. The third appetizer arrived just five minutes before our entrées were served.
   

   Leo's Italian Social - North HillsResponded 2 days ago

   Thanks for visiting us, annemie! We're delighted to hear that you enjoyed our food at Leo's Italian Social - North Hills. However, we're sorry to hear about the service you received during your visit. We aim for promptness and attention to detail, and it seems we missed the mark. We appreciate your feedback and will certainly address this with our team. We hope to have the opportunity to serve you again and provide a better experience.
   

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2. T

   Tonja

   Washington DC

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The food was good and the service. Server was knowledgeable and made recommendations. One entree wasn’t good (meat was tough) and they replaced it with another option without a big deal.
   

   Leo's Italian Social - North HillsResponded 2 days ago

   Thank you for the review! We look forward to hosting you again soon, cheers!
   

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3. j

   joy

   Raleigh

   3 reviews

   2.0

   3 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 1

   We had reservations at 715. We waited a extra 25 min to be sat. The table we sat at wobbled so bad if my husband took his foot over drinks would had spilt. The tables were really close and you could hear everybody’s conversations. Things were made in house but the bread was to dense on the inside, the pasta had to much flour and was very dense. At the end they bring the thing to pay and the server stands over you making sure you tip. I can honestly say we won’t be back. It wasn’t great.
   

   Leo's Italian Social - North HillsResponded 2 days ago

   Thank you for taking the time to leave feedback about your most recent visit. We aim to provide both outstanding service and amazing food, but it is clear we missed the mark and for that we sincerely apologize. We would love the opportunity to have you try us again, please reach out to me directly so we can further discuss (919-424-7441). Best, Chelsea
   

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4. W

   Will

   Raleigh

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food, atmosphere, and service were all excellent. This was our first time dining at Leo's and we very much enjoyed it and are already looking forward to a return trip.
   

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5. O

   Owen

   Raleigh

   1 review

   3.0

   1 review

   Dined on February 16, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food was alright, our food took a while which I could understand they were extra busy and they had to make lasagna fresh it still was just somewhat annoying to be held up.
   

   Leo's Italian Social - North HillsResponded 5 days ago

   Hey Owen, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with the lasagna was longer than expected. We understand that our service can sometimes be slow during busy periods, but we're glad to hear that you found the food and value to be satisfactory. We appreciate your understanding and patience during such times. We hope to have the opportunity to serve you again and provide you with a faster and more satisfying dining experience. Best regards, Leo's Italian Social
   

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6. OT

   OpenTable Diner

   Columbus

   1 review

   2.0

   1 review

   Dined on February 15, 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 5

   My fiancé and I began the evening with drinks- mine was the Jack and Jill. Took about 20 minutes to get drinks from the bar. Ordered the charcuterie board- food came to us at room temperature. For cheese and meat, this wasn't ideal, it had clearly been sitting awhile before it hit our table. Finally ordered entrees. I had the sirloin. It was cooked to absolute perfection, exactly how I'd ordered it. However, both sides, the potatoes and the broccolini were burnt to a literal crisp. Both came to me entirely black. Such a shame that it got through so many people and still ended up on my table. Everything was generally flavorless and sub par. Service was extremely slow, reservation at 6:30 and left around 10. Absolutely terrible value, will not be back.
   

   Leo's Italian Social - North HillsResponded 2 days ago

   Thank you for taking the time to leave feedback about your most recent visit. We aim to provide both outstanding service and amazing food, but it is clear we missed the mark and for that we sincerely apologize. We would love the opportunity to have you try us again, please reach out to me directly so we can further discuss (919-424-7441). Best, Chelsea
   

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7. L

   Laurie

   Raleigh

   5 reviews

   5.0

   5 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Caiden was an awesome server! Salmon salad was delicious! Thank you!
   

   Leo's Italian Social - North HillsResponded on February 16, 2025

   Thanks for the feedback, Laurie! We're thrilled to hear that you enjoyed your salmon salad and found our service to be excellent. It's always a pleasure to know that our guests are enjoying their dining experience with us. We appreciate your kind words and look forward to serving you again soon!
   

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8. s

   steve

   Charleston

   7 reviews

   4.0

   7 reviews

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Started out rough but got better. We had a 5:30 reservation but didn’t get seated until after 6. It was the Saturday after Valentine’s Day and they were busy so I tried to be understanding. After we were finally seated no one came to take our drink order. Finally after about 10 minutes a waitress asked if we had been helped and got us water and took our drink order. When our waiter finally arrived ( was 6:15 by this time) everything started to get better. The food was delicious, the experience nice for a special dinner and definitely try the chocolate lava cake for dessert. I would give them a second chance to fix the issues we had with our seating.
   

   Leo's Italian Social - North HillsResponded on February 16, 2025

   Hello Steve, we appreciate you taking the time to share your experience at Leo's Italian Social. It's great to hear that you enjoyed the food and found the overall experience to be special. We're sorry for the initial inconvenience you faced, and we sincerely apologize for the delay in service. We'll definitely work on improving our reservation system to ensure all our guests are seated promptly. Your feedback is valuable to us. We hope to welcome you back for a better experience next time.
   

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9. J

   Jeanette

   Raleigh

   2 reviews

   5.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a wonderful experience. I will definitely dine at Leo’s Italian Social again!!!
   

   Leo's Italian Social - North HillsResponded 5 days ago

   Jeanette! Thank you so much for your review! I'm so glad that we gave you an experience that was worthy of 5 stars. We aim to deliver this way to all our guests. We are so excited to see and serve you again. Have a wonderful day! Best, Leo's Italian Social Team
   

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10. OT

    OpenTable Diner

    Raleigh

    1 review

    1.0

    1 review

    Dined on February 15, 2025

    1. Overall 1
    2. Food 5
    3. Service 5
    4. Ambience 3

    Well as I said the food was great but appearance is everything. When we first sat down the two glasses that were sitting there for water had lipstick and food on them. So they gladly replaced that. When we received our meal the silverware had food and fingerprints all over them so they gladly replaced that.When we received our dessert, would you know that the spoons hot fingerprints + food residue on them. Let's just say that's the last time I'll be eating there.
    

    Leo's Italian Social - North HillsResponded 5 days ago

    Hi, Thank you for taking the time to share your feedback. We're thrilled to hear that you enjoyed our food, but we're sorry to hear about the issues with the utensils. We take your comments very seriously and will be addressing this promptly. We hope that this isolated incident won't deter you from returning in the future. Best, Leo's Italian Social
    

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