Leo's Italian Social- Piedmont Town Center

Review summary

1. S

   Sequoyah

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was my first time here. The restaurant was very cozy and quiet. The food was excellent. We tried the cauliflower appetizer first, which was very flavorful. I had the Chicken Parmesan, and it did not disappoint my expectations. Overall, the service & food was great! I will be back very soon
   

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2. D

   David

   VIP

   Mobile

   5 reviews

   4.0

   5 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food was good and fresh. Salad and zucchini freets topped the list. Chicken parm was just chicken parm. Tiramisu was one the best I’ve ever had.and
   

   Leo's Italian Social- Piedmont Town CenterResponded 1 day ago

   Hey David, Thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed our fresh salads and zucchini freets! We're sorry to hear that the chicken parm didn't quite hit the mark for you. We appreciate your feedback and will certainly take it into consideration as we continuously strive to improve our menu. We're glad to hear that you found our tiramisu to be one of the best you've ever had. We hope to see you again soon at Leo's Italian Social- Piedmont Town Center. Best regards, The Management Team
   

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3. s

   shital

   San Francisco

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 1

   Awful.. waited an extra 30 min even though we had reservations They ran out of bread.. tried rushing us out the door and making us order our food quickly Not planing to go back there
   

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4. r

   royce

   VIP

   Charlotte

   9 reviews

   4.0

   9 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   We sat at our table almost 15 minutes without service until I finally requested to speak with the manager. She apologized and ensured we were satisfied for the remainder of our stay.
   

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5. T

   Teryan

   Charlotte

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Me and my husband always go to dinner on NYE and we are always looking for new places to try. Leo’s was a perfect blend of a date night with great pasta and excellent service. We will definitely be returning! 
   

   • 

   Leo's Italian Social- Piedmont Town CenterResponded 1 day ago

   Hello Teryan, We're delighted to hear that you and your husband always choose to dine with us on NYE. It's wonderful to know that you enjoyed our pasta and found our service to be excellent. We're thrilled that we could contribute to making your night special. We look forward to welcoming you back to Leo's Italian Social- Piedmont Town Center soon. Best Regards, The Management Team
   

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6. S

   Sarah

   Charlotte

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   We weren’t seated until over 30 minutes after our reservation time. Service was very slow throughout our time there. Everyone was very nice and food was excellent but took way too long to be sat, order, and receive drinks or food given that we, and seemingly everyone else there waiting around us, had reservations. It was New Year’s Eve so hopefully it was a one time staffing problem but it did dampen our experience.
   

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7. L

   Lisa

   Charlotte

   6 reviews

   3.0

   6 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   About half way through dinner our waiter disappeared. Sat another 15 before anybody noticed we were finished. And another 20 before check came. We probably won't go back.
   

   Leo's Italian Social- Piedmont Town CenterResponded 1 day ago

   Thanks for visiting us, Lisa. We're truly sorry to hear about your recent experience at Leo's Italian Social- Piedmont Town Center. It's clear that we fell short in providing the quality service you deserve, and for that, we apologize. We appreciate your feedback and will use it to improve our service. We hope you'll consider giving us another chance in the future. Best, The Management Team
   

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8. B

   Breanne

   Detroit

   21 reviews

   2.0

   21 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   My husband and I are from out of town and were excited to experience a great Italian restaurant. Unfortunately, this was far from that. The staff was trying their hardest and did the best they could. I blame all of this on bad process and bad management. Some specifics, we were seated for approximately 20 minutes without being approached by wait staff. Once we stopped someone, it seemed that the gentleman that was intended to serve us was “not in the mood” to serve us and the bartender had to pick up the slack. The tension amongst the staff was extremely noticeable. The food was mediocre at best and no manager ever approached our table. Overall just a terrible experience and marketing through open table is not the solution. Management must do better. Train better and be more present.
   

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9. K

   Kristen

   Charlotte

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Overall good experience except service was marginal Had to wait a very long time to get drinks, waiter forgot to give us silverware, forgot to bring bill after a long wait Manager really did try and make it up so overall it wasn’t a bad experience I had been here before without issue I think it was a one off with a particular waiter
   

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10. F

    Francesca

    Charlotte

    6 reviews

    5.0

    6 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Muy bonito lugar y excelente en todo. La comida deliciosa y el ambiente muy agradable. La ubicación es perfecta.
    

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