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The duck was deliver to either tables next to us which name in well after us, again we had to ask twice where this was coming.\n\nTwo other dishes came right at the end which were so simple to make.\nOverall the dinner was a train smash.\n\nKindly we were provided a reduction in the bill.\n\nFood was great when it arrives but be aware it could be one or the dinners you need to continue follow up on dishes and drinks.","rating":{"food":5,"service":1,"ambience":5,"value":3,"noise":"DO_NOT_RECALL","overall":3,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":12,"nickname":"Alex","metro":{"metroId":8,"displayName":"New York City","__typename":"Metro"},"initials":"A","isVip":null,"isLoggedInUser":false,"profileColor":"ICECREAM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":{"message":"Dear Alex:\n\nThank you for your honest feedback. We’re truly sorry that our service did not meet your expectations this time. Ensuring a smooth and enjoyable dining experience is very important to us, and we regret the delays and miscommunications you encountered.\n\nWe appreciate your kind words about our food quality and understand how frustrating it must have been to wait for your drinks and dishes. We have shared your concerns with our team and will work on improving our service efficiency and attentiveness.\n\nWe’d love the chance to provide you with a much better experience next time. If you’re open to it, please reach out to us directly—we’d be happy to welcome you back and make things right.\n\nBest regards,\nLilong Team","responseDateTimeUtc":"2025-02-23T05:04:50Z","__typename":"PublicRestaurantReply"},"submittedDateTime":"2025-02-15T15:23:46Z","dinedDateTime":"2025-02-15T18:00:00+10:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-167414-47477-250062698745","text":"The braised pork was too dry, and many dishes lacked flavor. The lemon tea I ordered only tasted like syrup.","rating":{"food":1,"service":1,"ambience":1,"value":1,"noise":"DO_NOT_RECALL","overall":1,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":"mads","metro":{"metroId":264,"displayName":"Brisbane","__typename":"Metro"},"initials":"m","isVip":null,"isLoggedInUser":false,"profileColor":"ICECREAM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":{"message":"Dear Mads\n\nWe’re sorry to hear that your experience at Lilong didn’t meet your expectations. We take great pride in our food quality and flavors, so we truly appreciate your feedback.\n\nYour comments about the braised pork and other dishes have been noted, and we’ll review them with our kitchen team to ensure consistency and balance in our seasoning. 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Lilong brings you an authentic Shanghai community and street dining experience. It is all about lively, memorable round-the-table moments with friends and family. Lilong is the name for the centuries-old street communities in Shanghai that are connected by laneways. A cross between English terrace-houses and the traditional Chinese courtyard, these residential back street neighbourhoods are tucked away behind the commercial centre of the city’s boulevards. At Lilong we re-imagine the pulsating melting pot of street food and the heart, soul and rhythm of the streets of Shanghai. The atmosphere embodies a cheerful meeting and eating place that has been such an integral part of Shanghai living. Lilong’s signature range of noodles, dumplings and other dishes reflects those genuine flavours and traditional cooking techniques.
Dining areas
Additional information
Dining style
Casual Dining
Price
$A40 and under
Cuisines
Asian, Shanghainese
Hours of Operation
Fri, Sun 5:00 pm–9:00 pm
Fri 11:30 am–2:30 pm
Brunch
Tue–Thu 11:30 am–2:30 pm
Sat, Sun 11:00 am–2:30 pm
Dinner
Tue–Thu 5:00 pm–8:30 pm
Sat 5:00 pm–9:00 pm
Twice Fried Eggplant with Garlic and CorianderA$20.80
Salt & Pepper TofuA$20.80
Crispy Tofu Coated with Salted Egg Yolk SauceA$21.80
Eggplant & Pork Mince Brasied with Sweet Chilli & Vinegar^A$20.80
Stir Fry Chinese Broccoli with GingerA$19.80
Stir Fry Chinese Broccoli with Oyster SauceA$19.80
Noodle
Shanghainese Fried Noodles with Shredded Pork & CabbagesA$15.80
Combination Fried Noodles**A$17.80
Combination Fried Noodles with Assorted VegetablesA$16.80
Yangzhou Style Fried Rice with Ham, School Prawns, Egg & PeasA$15.80
Shanghainese Style Fried Rice with Diced Salted Pork & Vegetables*A$17.80
Special Spicy Fried Rice with Diced Chicken, Prawns, Ham & Bean Sprout* ^A$17.80
Diced Chicken Fried Rice in Xo Sauce^A$17.80
Wok Fried Rice Cakes with Shredded Pork & Chinese CabbagesA$16.80
Wok Fried Rice Cakes with Shredded Pork & VegetablesA$16.80
Spicy Beef Noodle Soup^A$18.80
Noodle Soup with Shredded Pork & Pickled VegetablesA$16.80
Old Shanghainese Style Vegetarian Noodle Soup*A$14.80
Sichuan Style Dan Dan Noodle Soup with Pork Mince^A$16.80
Seafood Noodle SoupA$16.80
Wok Fried Rice with Seafood & PineappleA$22.80
Fried Noodles with Assorted SeafoodA$22.80
Dessert
Sesame Glutinous Rice Balls in Fermented Rice SyrupA$7.80
Sticky Rice Filled with Eight Treasure, A Traditional DelightA$11.80
Golden Bean Paste Rice PancakeA$11.80
Miscellaneous
Steamed Jasmine Rice/BowlA$2.00
Steamed Jasmine Rice/BucketA$6.00
Pancake/6pcsA$5.00
Lotus Wraps/5pcsA$5.00
Fresh Cut ChilliA$0.50
Shredded GingerA$0.50
Takeaway ContainerA$0.50
Drinks
Housemade Beverages
Lemon Lime & BittersA$5.80
Watermelon CrushA$5.80
Passionfruit CrushA$6.80
Strawberry Lychee Crush (Seasonal Limited)A$6.80
Milk Tea (Cold/Hot)A$5.80
Lychee & Mango SmoothieA$6.80
Signature Lemon TeaA$6.80
Citron Tea (Cold/Hot)A$5.80
Mint Lychee JuiceA$6.80
Kiwi Yoghurt SmoothieA$6.80
Green Apple & Orange JuiceA$6.80
Fresh Orange & Carrot JuiceA$6.80
Mint, Passionfruit & Celery JuiceA$6.80
Cold Beverages
Soy Bean Milk (Cold/Hot)A$4.00
Coca ColaA$4.00
Coke ZeroA$4.00
Prune JuiceA$4.00
SpriteA$4.00
FantaA$4.00
Spring Water/Still WaterA$4.00
Sparkling WaterA$4.00
Wong Lo KatA$4.00
CalpisA$4.00
Hot Beverages
Chinese Green Tea/PotA$6.00
Oolong Tea/PotA$6.00
What 163 people are saying
Lilong West End reviews from people who’ve dined at this restaurant. Based on recent rating.
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6
4.6 based on recent ratings
4.6Food
4.3Service
4.3Ambience
4.3Value
Noise • Moderate
Loved For
Brisbane
Child-friendly
Brisbane
Hot spot
Inner Suburbs
Child-friendly
Inner Suburbs
Hot spot
Inner Suburbs
Neighbourhood gem
Inner Suburbs
Great for outdoor dining
Inner Suburbs
Vegetarian-friendly
Review summary
AI-generated from verified diner reviews
Lilong West End offers a "huge menu" with delicious and varied options, including vegetarian choices. Despite occasional service hiccups, the food quality is consistently praised as "exceptional" and "amazing." The atmosphere is enjoyable, and the pricing offers great value for money. An authentic Shanghai dining experience awaits.
163 Reviews
R
Richelle
Brisbane1 review
4.0
Dined 1 day ago
Overall 4
Food 5
Service 4
Ambience 3
Great dumplings, awesome menu with lots of options for everyone. Will be going on the regular rotation for us.
Is this helpful?
A
Alison
London5 reviews
4.0
Dined on March 2, 2025
Overall 4
Food 5
Service 3
Ambience 3
Fun dining, reasonable prices and great food
You are presented with a huge menu with pictures of the food and then an order form that you complete yourself.
The food comes out in a random order but was all very good. Service was fine.
Is this helpful?
J
Janet
Brisbane1 review
5.0
Dined on February 15, 2025
Overall 5
Food 5
Service 5
Ambience 3
Great hospitality but a bit warm sitting outdoor with little circulation
Is this helpful?
A
Alex
New York City12 reviews
3.0
Dined on February 15, 2025
Overall 3
Food 5
Service 1
Ambience 5
The food quality is always amazing but the service was unfortunately so poor this visit.
From the start drinks didn’t arrive until we asked three times, three of the dishes arrived without rice which actually came out once we had nearly finished?? The duck was deliver to either tables next to us which name in well after us, again we had to ask twice where this was coming.
Two other dishes came right at the end which were so simple to make.
Overall the dinner was a train smash.
Kindly we were provided a reduction in the bill.
Food was great when it arrives but be aware it could be one or the dinners you need to continue follow up on dishes and drinks.
Lilong West EndResponded on February 23, 2025
Dear Alex:
Thank you for your honest feedback. We’re truly sorry that our service did not meet your expectations this time. Ensuring a smooth and enjoyable dining experience is very important to us, and we regret the delays and miscommunications you encountered.
We appreciate your kind words about our food quality and understand how frustrating it must have been to wait for your drinks and dishes. We have shared your concerns with our team and will work on improving our service efficiency and attentiveness.
We’d love the chance to provide you with a much better experience next time. If you’re open to it, please reach out to us directly—we’d be happy to welcome you back and make things right.
Best regards,
Lilong Team
Is this helpful?
m
mads
Brisbane1 review
1.0
Dined on February 8, 2025
Overall 1
Food 1
Service 1
Ambience 1
The braised pork was too dry, and many dishes lacked flavor. The lemon tea I ordered only tasted like syrup.
Lilong West EndResponded on February 23, 2025
Dear Mads
We’re sorry to hear that your experience at Lilong didn’t meet your expectations. We take great pride in our food quality and flavors, so we truly appreciate your feedback.
Your comments about the braised pork and other dishes have been noted, and we’ll review them with our kitchen team to ensure consistency and balance in our seasoning. Regarding the lemon tea, it should have a refreshing citrus taste, and we apologize if it wasn’t to your liking—we’ll certainly look into this.
We’d love the opportunity to make it up to you. If you’re open to it, please reach out to us so we can personally ensure your next visit is much more enjoyable.
Best regards,
Lilong Team
Is this helpful?
M
Michael
Brisbane1 review
4.0
Dined on January 28, 2025
Overall 4
Food 4
Service 2
Ambience 3
Self ordering from an extensive menu can be challenging, although the illustrated menu helps. Waiters were either scarce or hard to call over.
Is this helpful?
C
Cindy
Queensland6 reviews
5.0
Dined on January 19, 2025
Overall 5
Food 5
Service 4
Ambience 4
Food is exceptional as always! It didn’t disappointed us!
Is this helpful?
N
Nikki Tsz Wai
Brisbane1 review
4.0
Dined on January 11, 2025
Overall 4
Food 5
Service 4
Ambience 4
great food with lots of variety, staff were nice but were not so proactive
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Y
Yu Hsin
Tropical QLD3 reviews
4.0
Dined on January 1, 2025
Overall 4
Food 4
Service 3
Ambience 4
The atmosphere and food were both pretty good, the menu is quite extensive, and the food is served quickly, overall the experience is generally good.
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D
Dr David
Chicago2 reviews
4.0
Dined on December 31, 2024
Overall 4
Food 5
Service 4
Ambience 3
Pleansantly surprised to find this authenic Shanghai restaurant in West End. The food was delicious and plentiful, with a good range of vegetarian options, but many, many meat and seafood choices.
BYO wine ($10 surcharge).
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FAQs
Lilong West End offers takeout which you can order by calling the restaurant at 0478 235 886.
Lilong West End is rated 4.6 stars by 163 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.