Linden Restaurant at Macdonald Frimley Hall Hotel & Spa

Review summary

1. M

   Michael

   London

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Very Friendly staff and good food . Recommended when staying at the hotel
   

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2. P

   Philip

   Greater Boston

   1 review

   1.0

   1 review

   Dined on November 4, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   What a waste of time. My booking wasn’t recognised, we had to choose and then pay for what we wanted before seating, the host could familiarise himself with soap leaving the whole episode just rubbish. We had coffee in the lounge instead, where the site builders decided to hold loud conversations, and left. Won’t go back. Just rubbish.
   

   Linden Restaurant at Macdonald Frimley Hall Hotel & SpaResponded on November 14, 2024

   Dear Philip I’m truly sorry to hear about your disappointing experience. This is certainly not the standard we strive for, and I apologize for the issues with your booking, service, and noise. We will address these concerns to improve the experience for future guests. Thank you for sharing your feedback. Best Wishes Siva Santhanam
   

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3. F

   Fergus

   London

   9 reviews

   4.0

   9 reviews

   Dined on October 31, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   This was the first of 2 visits in as many days to the Linden as we stayed at the hotel. The food and service were very good, although a couple of items were unavailable, which was strange for a Thursday evening, you’d expect that on maybe a Saturday evening after a busy shift. We felt some of the prices were a bit out of kilter tbh, Sourdough bread and an onion butter seemed expensive at £5.50, so we avoided it. On our second visit on the Saturday, once again one item unavailable, when I enquired as to why again, they didn’t have a fryer, bizarre. We opted for the Sourdough bread this time as it complimented our starters, as the non Sourdough bread with the starters was minuscule, when they arrived they were just Sourdough rolls, so having ordered 2 of these felt like a lot of money at over £12 including service for 2 rolls and butter. I frequent some of the most expensive bakeries for Sourdough bread at sometimes £6-£7 for a full loaf, which is at least 4 times the amount of bread than this, so a lesson learnt.
   

   Linden Restaurant at Macdonald Frimley Hall Hotel & SpaResponded on November 14, 2024

   Dear Fergus Thank you for your feedback. We’re glad to hear you enjoyed the food and service, but we apologize for the availability issues and pricing concerns. We’ll review our menu and pricing to ensure a more consistent and value-driven experience for our guests. We appreciate your insights and hope to welcome you again soon. Best Wishes Siva Santhanam
   

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4. L

   Lorraine

   Surrey

   1 review

   5.0

   1 review

   Dined on October 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Lovely restaurant, great food and the and the members of staff were all friendly.
   

   Linden Restaurant at Macdonald Frimley Hall Hotel & SpaResponded on November 3, 2024

   Dear Lorraine Thank you for your wonderful feedback! We’re thrilled to hear that Josh made your anniversary dinner special and that our staff made you feel celebrated with the card and complimentary Prosecco. We're also glad to know that the waitress and chef catered to your needs. It’s fantastic that you and your husband enjoyed your stay! Best Wishes Siva Santhanam
   

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5. E

   Emma

   Surrey

   1 review

   5.0

   1 review

   Dined on October 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A thoroughly lovely dining experience. So polite and helpful throughout the meal. Wonderful service that I thought had been long lost and was so good to see. Thank you!! 😊
   

   Linden Restaurant at Macdonald Frimley Hall Hotel & SpaResponded on November 3, 2024

   Dear Emma Thank you for your kind words! We're delighted to hear you had a lovely dining experience and appreciated the polite and helpful service. Your feedback means a lot to us! 😊 Best Wishes Siva Santhanam
   

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6. M

   Megan

   Berlin

   1 review

   4.0

   1 review

   Dined on October 5, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The afternoon tea was lovely. However some of the sandwiches were on the stale side but otherwise fine. Waitresses were very lovely but I think were understaffed so it was on the slow side but understandable as there was a wedding on at the hotel this day. Overall experience was nice.
   

   Linden Restaurant at Macdonald Frimley Hall Hotel & SpaResponded on October 16, 2024

   Dear Megan Thank you for your feedback! We're glad you enjoyed the afternoon tea and appreciated the service from our waitresses. We apologize for the delay and the slight issue with the sandwiches, and we appreciate your understanding given the busy wedding event. We’ll work on ensuring a quicker service in the future. We're happy to hear you had an overall nice experience! Best Wishes Siva Santhanam
   

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7. A

   Annalisa

   London

   3 reviews

   4.0

   3 reviews

   Dined on September 29, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   This was a lovely afternoon tea and the staff were very attentive and friendly. We asked for sandwich refills and these were provided. The sandwiches were nice, but bread was a tad dry. I would've liked the scones to have been warm. Otherwise everything else was lovely. When I mentioned a tea I liked that wasn't on the menu the staff were quick to inform me that this could be provided, which was great.
   

   Linden Restaurant at Macdonald Frimley Hall Hotel & SpaResponded on October 11, 2024

   Dear Annalisa Thank you for your thoughtful feedback! We're glad you enjoyed your afternoon tea and appreciated our attentive service. We’ll take note of your comments regarding the sandwiches and scones to improve further. It’s great to hear our team could accommodate your tea preference. We hope to welcome you back soon! Best Wishes Siva Santhanam
   

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8. A

   Andrew

   Surrey

   1 review

   5.0

   1 review

   Dined on September 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   afternoon tea was very pleasant. lovely surroundings. Attentive staff but not intrusive. Food was very good. Nice touch, this was booked as a birthday present and a birthday card was left on our allocated table.
   

   Linden Restaurant at Macdonald Frimley Hall Hotel & SpaResponded on October 11, 2024

   Dear Andrew Thank you for your kind feedback! We're delighted to hear you enjoyed your afternoon tea, the ambiance, and our attentive staff. It’s wonderful that the birthday card added a special touch to your experience. We look forward to welcoming you again soon! Best Wishes Siva Santhanam
   

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9. D

   Diane

   Birmingham

   1 review

   3.0

   1 review

   Dined on September 3, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   A number of dishes were not available including the alternative dishes. We were told the same on the wine - no individual glasses of Sauvignon Blanc available in the the restaurant, I had to go to the bar, but whole bottles were available.
   

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10. J

    Jenny

    Surrey

    1 review

    3.0

    1 review

    Dined on August 27, 2024

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 3

    Food and service was good but restaurant could do with a spruce up it was a bit run down
    

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